Desktop Support Software
Resume:
Maceo D. Allen
**** ******** **** ** **** ****
Mableton, GA 30126
*********@*******.***
OBJECTIVE
I am a conscientious, dependable, hard-working individual seeking a full-time position as a Network/PC/Desktop/ Help Desk Technician
TECHNICIAL EXPERIENCE
Work productively, Independently or within a team environment, UNIX SCO Certified, Excellent problem solving & Analytical Skills, Outstanding organizational skills, Attention to detail and follow through
CallManager, Microsoft Office suites 2003, 2010, 2013
Routers 2600, 2800 & 3800 series, Switches 2960, 3750 & 4500 series
Software Installations configurations, upgrades & Laptop Encryption packages
Remote Access Applications Citrix PC Anywhere, AT&T remote access, Telnet Dial up Networking, Net meeting
Problem Management Applications: Proficient in Remedy Peregrine and Altirus
Hardware Installation configuration and support: IBM, Dell, HP Desktops & Laptops, Printers, Scanners, Faxes in a network environment. Ethernet Motherboards, Video and Sound cards, CD-Rom Drives, Flash Drives, Monitors, CPU’s, Hard Drives, Switches and CAT 5 cable Networking & Security: Network connectivity issues, Configuration of TCP/IP, Dial-up Networking, Peer to Peer Networking, Client remote access, Adding & disabling computers and user accounts to the Domain. Providing & Managing access & permission to Network drivers. Quotas via active directory
EMPLOYMENT
8/15- Present CBRE Inc.
Desktop Support/VIP’s only contracted to CBRE Inc.
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Provides level I II end-user support for software and hardware issues. Oversees the daily operations of the local area network.Interact with numerous computer platforms in a multi-layered client server environment.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Trains and orients staff on use of hardware and software.
Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Works procurement staff to purchase hardware and software.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Orders computer supplies.
Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Active Directory
Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
04/13- 8/15 Manpower/Experis-IBM
Desktop/Network Technician Contracted MillerCoors
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines SCCM.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients using Service Now as the Ticketing System.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems, VDI, IPhone, Tablets.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.
Orders computer supplies.
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable
Active Directory
Print Servers.
03/12- 8/12 Pomeroy IT
Migration / Desktop Technician Contracted to BCBS of Michigan
Migrating user from windows XP to Windows 7 Enterprises
Backing up users data using USMT
Setup, maintenance and expansion of network infrastructure (cabling, switches, fire walling, ISP)
Daily user support o Account management (account creation, security, mail and collaboration tools)
Pushed apps to user pc’s using Microsoft System Center Configuration Manager (SCCM)
Laptop Encryption using Sophos encryption software
Active Directory
02/06- Present MACEO’S ENTERPRISES LLC
Network / Desktop Technician Contracted to CBCS/NDI/ JPMC CHASE
Setup and expand a Windows PC and server network.
Maintenance of Windows PC’s, Servers, Print Servers and Active Directory(installations, troubleshooting, connectivity, security)
Setup, maintenance and expansion of network infrastructure (cabling, switches, fire walling, ISP)
Daily user support o Account management (account creation, security, mail and collaboration tools)
First line support (help desk) o Support with various in-house developed applications (e-RP, reporting, development tools, intranet) - Purchase new computers, peripherals and replacement parts
Manage telephone infrastructure - Backup, archiving and recovery of various system resources
Desktop Support, OS systems MAC/X, Windows Vista, 7, XP, Office 2003 & 2007, Active Directory, Black Berry support, PDA’s Break Fix, Service request, IMAC & on boarding new customers.
Manage Inventory
Installing and uninstalling software packages using SCCM/ SMS
Tool monitoring
sharepoint
Laptop Encryption Software TrueCrypt, Bit Locker
Hyper- V/ Vmware
CallManager
01/11-02/12 BARRACUDA NETWORKS INC
Message Archiver/ Backup System Technician- Call Center Analyst
Setup and trouble shoot the Barracuda Message Archiver/ Barracuda Backup System devices
Setup and configure secure administration using SSL/TLS on the devices
Configure SMB backs of the running configurations
Configure SMB sharing
Configure the message archiver/backup systems to work with Exchange 2003/2007/2010
Configure the Message archiver to work with Journal Accounts on Exchnage
Configure the Backup Systems to do message level backups of the Exchange servers
Configure the Backup Systems to do offsite backups to the cloud or local copies of data
Used CRM Salesforce software for tickets and to track sales
09/09-12/10 FUTURENET GROUP INC
Network / Desktop Liaison
Setup and expand a Windows PC and server network.
Maintenance of Windows PC’s and servers (installations, troubleshooting, connectivity, security)
Setup, maintenance and expansion of network infrastructure (cabling, switches, fire walling, ISP)
Daily user support o Account management (account creation, security, mail and collaboration tools)
First line support (help desk) o Support with various in-house developed applications (e-RP, reporting, development tools, intranet) - Purchase new computers, peripherals and replacement parts
Manage telephone infrastructure - Backup, archiving and recovery of various system resources
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding new customers.
Manage Inventory
Installing and uninstalling software packages using SCCM/ SMS
Check Point Full Disk Encryption Software for laptops
Hyper-V
CallManager
04/09-09/09 GLOBAL RESOURCES LTD
Lead Project Technician
Insight/Chase WaMu Software Migration Project - Lead Technician
Migrated Bank Branch Supervised 6 conversion technicians
Maintained communication in with BCDS Direct
Branch introduction, Inventory, Identify workstations, printers.
Staged peripherals, label equipment
In server room, Identify TCD’s prep staging area. Test devices, label serial ports/cables change TCD timer
Check-in with command center, disposed of old peripherals, configure MFD trays
Pre-cable equipment
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding new customers.
11/08-03/09 AMERICAN CONSULTING GROUP INC – NISSAN CORPORATION
Lead Desk Support Engineer
Migrated over 3,500 user from Novell Client to Microsoft windows XP service pack 2
Used Microsoft IUB backup tool to scan for user profiles on pcs verified that data was good
Used Microsoft IUB Imaging to upgrade to Windows XP service pack 2
Used Microsoft IUB restore to restore the user profiles back to each PC
Configured each PC with multiple PC applications
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding
01/08-10/08 GTS INC – HILTON HOTELS
Lead Network Engineer
Wireless LAN Survey, Design and Installation Technician
Redesign to customer specific standards and completion of required documentation
Installation of network equipment in both existing and new commercial properties to bring them up to customer standards
Knowledge of and experience with RF survey, design and installation
Design and installation of Ethernet, DSL and Cisco Access Points 1242 802.11/g Wireless
LAN (WLAN) equipment
Air Magnet survey software
Manage Inventory
08/07-01/08 SMARTSOURCE-BANCTEC
Field Service Technician
Service between 7-12 calls a day, Laptops and Desktops repairs Went to costumer’s homes and / or businesses Installed motherboards, hard drives, memory CD/DVD Roms, LCD screens for both desktops and laptops. Also external plastics
if needed for cracked equipment. Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix,
Service request, IMAC & on boarding new customers.
Maceo D. Allen
9120 W. Lisbon Ave APT.2
Milwaukee, WI 53222
*********@*******.***
EMPLOYMENT Cont.
01/07-07/07 FASTSWITCH - VALASSIS
Helpdesk Technician/ Call Center Analyst
Supported over 3,000 users, about 123 calls a day.
Active Directory creating accounts, groups and adding permissions
Working Environment is Windows XP Professional
Helpdesk tracking software Magic and Altirus management software
Troubleshoot and resolve PC and network related issues
Remote control Win XP, Ultra VNC remote software
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding
Installing and uninstalling software packages using SCCM/ SMS
09/06-12/06 HP - GM
Call Center Analyst
Supporting over 7,000 users NA GM employees about 245 calls a day.
Collaborations with IBM Mainframes, Citrix, VAX Mainframes, NT Servers and NT User Manager, Novell LANs and Netware Administration to create, modify, and delete accounts, handheld devices, Symantec ghost, and Dameware.
Lotus Notes 5, Microsoft Exchange, Microsoft Applications (Office 2000, XP, 2003), HP Open View Service Call software for tracking tickets. Help Desk and IT Workflow calls made with Pergerine software.
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding
04/04-08/06 CDI CORPORATION – INFINEON TECHNOLOGIES
IT Support
Support over 78 Engineers
Working Environment is Windows 2000, XP Professional and CAD/CAE workstations
Active Directory creating accounts, groups and adding permissions
Helpdesk tracking software Remedy
Experience in hardware provisioning, installation, configuration, maintenance,
and SMS remote control tool
Troubleshooting and support of Blackberry, & video conferences.
Extensive experience troubleshooting network clients and servers.
Multi-protocol network engineering experience. Knowledge of LAN/WAN internetworking principles,
Including TCP/IP, VLAN’s, Frame Relay, PPP, FTP, RIP and OSPF, ISDN’s,
DS3 and T1. Familiar with Cisco’s Command Line Interface (CLI).
Log into an access point to upgrade code and upload a configuration from a TFTP Server.
Interface with clients in areas receiving a network upgrade under a project manager’s supervision
Troubleshoot client IP connectivity issues.
Manage Inventory
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding
Installing and uninstalling software packages using SCCM/ SMS
10/03-02/04 PALADIN CONSULTING INC – DALLAS, TEXAS
Computer & IT Support
Trouble shoot computer related problems
Migrated users from 98 to 2000 XP
Back up information to server as needed
Setup network printers
Windows application installs
Desktop Support, Blackberry Support, Microsoft XP, Office 2003 & 2007, PDA’s Break Fix, Service request, IMAC & on boarding
02/03-08/03 SIEMENS BUSINESS SERVICES INC – BIRMINGHAM, MI
Helpdesk Support – St. Joseph’s Mercy of Macomb
Trinity windows 2000 migration project.
Provide onsite upgrades from win 95, 98 workstations to win 2000.
Help desk support level 1 and 2
Software installs and service pack rollouts
Troubleshoot and resolve PC and network related issues
Drive mappings and end-user training Cerner
Maceo D. Allen
9120 W. Lisbon Ave APT.2
Milwaukee, WI 53222
*********@*******.***
10/00-01/02 ASG RENAISSANCE – DAIMLER CHRYSLER TECHNICAL CENTER
Team Leader Call Center Analyst
Supporting over 12,000 customers
Worked with IBM mainframes, VAX mainframes, UNIX SUN, IRIX and HP Workstations, NT Servers, Novell Lans, UNIX operating systems IRIX
Lotus Notes 5, Microsoft Applications
Supporting Design and Engineering software (Catia, VPM, CDM)
Netback Systems and Tape Backup Applications
Installing and uninstalling software packages using SCCM/ SMS
04/96-09/00 RESOURCE SOLUTIONS GROUP – FORD MOTOR COMPANY
Computer Technician
Mainly Break/Fix.
Internal support as an Analyst. Platform systems with WIN95, installed Software packages, Mainly Office95,
Personal Communication PC3270 (PROFS), NetID, Onnet 32 Internet Suite, Oracle95, Intuity
Message Manager, Action Request System (REMEDY).
Set up users using NetID, To set up their IP address, added users to the servers for both their Drives permissions and printer support
EDUCATION J & T NETWORKING ACADEMY - Southfield, MI
MARYGROVE COLLEGE - Unix System Administration
MCSE – 02/98 / 10/98
INFORMATION TECHNOLOGY / NETWORK SUPPORT – 12/04 to Present
NEW HORIZONS COMPUTER LEARNING CENTER - Southfield, MI
CERTIFICATIONS
Cisco Certified Network Associate (CCNA) Certified
Unix SCO Certified, Dell Certified
ADDITIONAL TRAINING
A + Service Technician Cisco CCNA Internetworking
Check Point Network Security (CCSA)
ADDITIONAL TRAINING cont
J & T Networking Academy
Intensive 350 hours hands on training in UNIX/C covering shell programming System Administration
Network Administration & Installation, Advanced C programming in UNIX SCO Environment – Mary Grove College
Support Windows NT Server 4.0 Core Technologies & Enterprise Technologies
Administrating MS Windows NT 4.0, Support Windows 95 – 98
Networking Essentials / Elective Courses. New Horizons Computer Learning Centers
OPERATING SYSTEMS
Novell Windows XP, Vista 95 & 98, NT, NT Server, 2000, 2003, Desktop Applications MS Office Suite including Outlook 97, 2000, 2003 XP Lotus Notes, Outlook Express MacAfee Norton
Anti Virus, Trend Micro, Adaptec, Internet Explore, Netscape, Norton Ghost
PROFESSIONAL SUMMARY
With my 8 years combined with practical experience and training in IT and Electronics/Telecommunications. I’m (CCNA) Cisco Certified Network Assoc. Certified and CompTia A+ Cert. I will become a valuable asset to your company.
QUALIFICATIONS
Outstanding organizations Skills, Attention to detail and follow-through, Work Productively independently or in a team environment, Excellent problem solving and analytical abilities
REFERENCES Available Upon Request
Contact this candidate