CURRICULUM VITAE

ROSALIAH NTHOKI NDUNDA

Mobile +254*********/ 073*******

Nationality: Kenyan

Email: adjcy5@r.postjobfree.com

CAREER OBJECTIVE

I am seeking a position in an office environment, where they require variety of office management tasks to be performed along with organizational abilities, computer knowledge and business intelligence.

PERSONAL PROFILE

Versatile administrative assistant with excellent organizational skills and extensive knowledge of office policies and procedures. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Able to work under pressure and collaborate with a team.

KEY SKILLS AND CORE COMPETENCIES

Strong communication skills

Listening and comprehension skills

Exceptional multi-tasking abilities

Excellent planner and coordinator

Able to maintain patient and calm in frustrating situations

Customer service-oriented

Friendly and engaging personality

Filing and data archiving

Professional phone etiquette

Excellent skills and knowledge in maintaining cleanliness and personal hygiene

WORK EXPERIENCE

Busy Angel Investments (Logistics)

May 2020- update

Administrative Assistant

Doing administrative and clerical tasks (such as scanning or printing).

Preparing and editing letters, reports, memos and emails.

Follow up with drivers on progress of sales receipts and enter all driver assigned sales order receipts in spreadsheet.

Maintainingrecords of all trucks, reporting relevant information and preparing any necessary documentation such as journey sheets

Liaising with teams and units.

Tracking petty cash.

Making sure work area is clean and organized at all times

File papers and documents.

Undertake other duties such as banking, collecting delivery notes from drivers, invoicing or payroll functions.

Mitchell Cotts Logistics

November 2018–March 2020

Receptionist

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains safe and clean reception area by complying with procedures, rules and regulations

Write business letters, reports or office memoranda using word processing programmers.

Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with the enquiries.

Operate a range of office machines such as photocopiers, computers and faxes.

File papers and documents

Golden Sands Hotel Apartments (Dubai)

June 2017-August 2018

Guest Service Agent/ Lobby Hostess

Greet and welcome guests in a friendly and professional manner according to Golden Sands Hotel’s standards.

Presentations of welcome drinks to guest upon the approach to Lobby.

Engage each guest as a unique individual and listen attentively to their requests.

Answer the telephone in a timely and professional manner.

Make reservations over the phone and in person.

Run daily reports to check reservations for accuracy and identify any special requests.

Anticipate and address guest’s service needs.

Promote a safe working environment.

Assist Telephone operator and executive lounge if needed.

Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift.

Lotus Hospitality (Dubai)

January 2015-June 2017

Reservation Agent

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Makes sure that files are kept up to date.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

September 2013-November 2014 (Volunteer)

Computer Trainer –Prince Institute of Professional Studies

Prestige Cleaners Limited

November 2008-September 2013

Administrative Assistant/Receptionist

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains safe and clean reception area by complying with procedures, rules and regulations.

Contributes to team effort by accomplishing related results as needed.

Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.

Write business letters, reports or office memoranda using word processing programmers.

Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with the enquiries.

Operate a range of office machines such as photocopiers, computers and faxes.

File papers and documents.

Undertake other duties such as banking, credit control or payroll functions.

Ordered and distributed office supplies while adhering to a fixed office budget.

Professional Education

Blue Ocean Academy

Oct 2017- Dec 2017

Diploma in Passenger Service Agent

Training

Safer Fire Safety Consultancy

June2017- August 2017

Basic Level

Certificate in Fire Fighting and Safety Protection

Prince Institute of Professional Studies

Oct 2009- Dec 2009

Computer Packages (Credit)

Ms. Office (Ms. Word, Ms. Excel, Power Point, Access)

Internet and Email

Basic Education Background

2003-2006 Kitundu High School (Kenya)

Kenya Certificate of Secondary Education.

1995-2002 Ititu Primary School (Kenya)

Kenya Certificate of Primary Education

INTEREST

Social interaction, Travelling, Reading novels.

REFERENCES: TO BE PROVIDED UPON REQUEST

Contact this candidate