Service Representative Desktop Support
Resume:
Melvin Cobbs
Customer Service Representative - AutoZone/Advance Auto
Warren, MI 48089
******.*****@*****.***
Seasoned technician with over 7 years of Information Technology experience specializing in all levels of customer support and problem resolution.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
AutoZone/Advance Auto - Detroit, MI
January 2007 to Present
• Assisted customers with looking up the parts they needed and maintenance work
• I'm currently being trained as a manager at AutoZone, where I assist the store mgr. with weekly labor
& sales
• Monthly price changes and closing the store procedures Internship
Morstar Electric, Inc - Livonia, MI
August 2013 to January 2014
• Applying and learning about the various application/software. Answering calls about Windows Vista, Windows XP, and Wins 7 troubleshooting. Active Directory Domain System and Help Desk Technical Support troubleshooting for 700 clients around the world
• I helped clients with their computers or PC's by remotely going through their desktop or laptop using remote administration. Clients or customers would call in and ask me questions about their computer issues.
• It's the ability to be in another location other than physically being at a keyboard or office. If you have the application (software), you use any device such as a phone, desktop, or PC from home, office, or work area.
• I would help customers order LED lights, light bulbs of any kind of bulb they desired. When an issue came up they would call my office and I'm having problems with my computer can you help me. Remote access can also be.
• explained as remote control of a computer by using another device connected via the internet or another network.
Security Guard
Lagarde Security - Oak Park, MI
July 2009 to June 2012
Monitoring and patrolling various sites, writing incident reports and have a CPL Security Guard
Nation Wide Security/Advance - Southfield, MI
August 2005 to November 2009
• Verified all inventory for outgoing and incoming shipments
• Ensured all orders for delivery were checked, packed and put into inventory Retail Parts Pro
Michigan Air National Guard - Mount Clemens, MI
May 2002 to January 2009
Traffic Management
• Responsible for the movement of all cargo and personnel to and from various continental and overseas
• Reviewed all shipping documentations and invoices, checked and screened materials Hi-lo driver
Michigan Air National Guard - Detroit, MI
August 2004 to June 2005
• Delivered merchandise, inventory to various clients and patrols
• Helped set up merchandise
Manager
Michigan Air National Guard
August 2002 to April 2004
• Supervised and operated a high volume fast food chain, reviewed staffing of employees.
• Maintained inventories of shipments
• Completed payroll, schedule and vacations
Ship's Serviceman
United States Navy - Norfolk, VA
June 1996 to February 2002
• Help my crewmembers with morale
• Barbershop, laundry room, ship store, and vending machines
• Showed exceptional leadership skills
Skills
ACTIVE DIRECTORY, WINS, HELP DESK, WINDOWS VISTA, WINDOWS XP Additional Information
Technical Profile
LAN
WAN
TCP/IP
Systems Engineer
Systems Administrator
Team Leader
Help Desk Support
Remote Desktop Support
VPN
Tier 1 and 2
Hardware
Domain Controllers
WINS
DHCP
Routers
Cisco Switches
Virtual Servers
Software
Windows Vista
Windows 2000
Windows XP
Windows 2007
Windows Server 2008 R3
Microsoft Office
Active Directory
Symantec Back Exec.
Technical Skills:
• Microsoft Outlook and exchange server
• Window Server 2008, Cisco, Linux, and C+
• Database Development
• Network Administrator
• Networking Analysis
• Lotus 1-2-3
• Microsoft Excel
• Build, assemble and disassemble computers
• Installing CPU, CD ROM, hard drives
• RAM
• Sound/Video cards Network cards and modems
Contact this candidate