Vanessa Parrilla

Executive Housekeeper/Operations Manager-Rooms - Newport Marriott / Front Office Manager / Hotel Floor Supervisor

Norwich, CT 06360

adjcqh@r.postjobfree.com

860-***-****

Work Experience

Executive Housekeeper-Fox Tower Hotel

Manage the Housekeeping department with a total of 823 room, 4-diamond luxury hotel.

Organized safety meetings. Meet department budget and Successfully reduced turnover in the department.

Follow and complete Self-Inspections to ensure we meet our guests and client expectations. Hired and managed housekeeping personal and reinforcing all company SOPs, maintaining highest scores of cleanliness and quality of rooms. Direct my team to fully conform to the highest standards of cleanliness, safety, sanitation, service and comfort for all guests. Other responsibility: schedule, inventory, payroll, manage laundry personal, Managing and Conducting Human Resources Activities, follow up on guest request and concerns to ensure we meet our guest’s expectations and 4 Dimond hotel service standards.

Operations Manager- Rooms

Newport Marriott / Fox Tower at Foxwoods

2003 to Present

06/10/2017 Newport Marriott Operations Manager - Rooms

Functions as the strategic business leader of property operations and acts as General Manager in his/

her absence. Develop and implement the operations strategy and ensuring implementation of the

brand service strategy and brand initiatives, ensuring operations meet the brand's target customer

needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial

performance. Developing and implementing property-wide strategies that deliver products and

services to meet or exceed the needs and expectations of the brand's target customer and property

employees and provides a return on investment. Work responsibilities and activities: Managing

Profitability and Departmental Budgets, Managing Property Operations, Leading Property Operations

Teams and Managing and Conducting Human Resources Activities.

Job History

Front Office Hotel Shift Manager - 12/01/2013 – Fox Tower Hotel

Providing a professional Front Office environment to ensure top quality customer service to hotel/

resort, strong interpersonal skills, managing the Fox Tower Hotel with a total of 825 rooms, I have

the ability to prepare and fulfill short-term developmental and operational goals and the financial

knowledge necessary to assist in the creation of and adherence to departmental budgets. Managing

our new team members training, schedule, billing, completing our numbers for the day during our

night audit report, email and ensuring all the resort sales group information is correct before any group

arrivals and many others to ensure we are providing a Five Start Service to our Fox Tower at Foxwoods

Guests.

Front Office Supervisor - 04/07/2013 – Fox Tower at Foxwoods

Working on Daily front office activities with a focus on service levels and providing guidance to ensure

courteous hotel and excellent service/ Working the front Line answering any questions or Concerns

that our front office team member has during their shifts, assisting them with any quest’s requests,

questions or concerns, working together with the management team to ensure we have the staff to

cover or front line, VIP and our Concierge desk to provide a Five-star service to our guests.

Hotel Rooms Controller - 12/11/2011- Front office/ Fox Tower at Foxwoods

Under the direction of the Front Office Manager, I blocked and coordinate guest room to maximize

room revenue and efficiencies based on guest arrival and departure, providing outstanding guest

service per Foxwoods standards, working with Resort Sales Department to proper handle groups'

arrivals and Departures. Worked together with our Front Office Management team to provide a five

start service and met our guests' needs.

Hotel Floor Supervisor - 05/18/2008

The Assistant Housekeeping Manager assists with daily responsibilities of the Housekeeping front line

personnel, Professional leadership, providing general guidance to all personnel and develop short term

developmental goals. Providing five start Customer service to ensure total guest satisfaction. (8) Years

of hotel housekeeping experience. I worked on starting the day for our housekeeping staff paperwork

and all the rest of the materials for a total of 12 or more guest room attendance and 2 floors for the

Fox Tower at Foxwoods Hotel with a total of 825 rooms and Grand Pequot at Foxwoods with a total of

802 rooms also worked in the Great Cedar's Hotel on the VIP floor.

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