Administrative Assistant Customer Service

STACEY GRAVES

971-***-****

******.*********@*****.***

I am currently the Administrative Assistant/Bookkeeper with 14 years’ experience in Retail Property Management. I have exceptional customer service skills, able to multi-task and prioritize, and am a self-starter

EXPERIENCE

OCTOBER 2012 - PRESENT

ADMINISTRATIVE ASSISTANT/BOOKKEEPER, JONES LANG LASALLE AT SALEM CENTER

I am the first point of contact upon entering the Mall Management Office. I answer the phones, directing the callers to the appropriate person. I receive and distribute mail as appropriate as well as prepare all outgoing mail and packages for USPS, FedEx, and UPS. I maintain and call for repairs for office equipment as well as order office supplies. I work great independently as well as in a team. I create and maintain files including archiving and purging files. I code and enter all Accounts Payables and enter in all Accounts Receivable.

SEPTEMBER 2006 - OCTOBER 2012

ADMINISTRATIVE ASSISTANT, GENERAL GROWTH PROPERTIES AT SALEM CENTER

While working at Salem Center under the realty management company General Growth Properties, I exhibited exceptional customer service for both internal and external customers over the phone and in person. I was the support person for not just the General Manager, also for the Operations, Specialty Leasing, and Marketing managers as well as the Common Area Coordinator.

SKILLS

I have exceptional Customer Service skills, able to work alone and in a team, and able to prioritize

Have excellent time management and problem solving skills

Am self-directing and a self-motivator

Maintain Stamps.com account

Answer multi-line phone

Do annual purging in accordance with state law