Service Representative Customer
Resume:
EXPERIENCE
CUSTOMER SERVICE
AMAZON, SAN JOSE
CS APRIL 2018 – JUNE 2019
Customer service for retail team.
KAREO
MARCH 2020- MAY 2020
Technical support for independent small practices in healthcare.
LANGUAGE LINE
SEPTEMBER 2019- NOVEMBER 2019
Interpreter for different businesses, including hospitals, schools, prisons, call centers, etc., knowledgeable on medical terms and procedures, improved at working under pressure.
UNITED COLLECTION BUREAU
MAY 2013-NOVEMBER 2017
Back office agent.
Medical Center Analyst and verifier for hospitals in the USA.
SYKES COSTA RICA
JANUARY 2012 – APRIL 2013
Customer service representative, fraud protection and prevention department for Capital One Bank.
COSTA RICAS CALL CENTER
OCTOBER 2011- DECEMBER 2011
Customer service representative and back office for American law firm.
EDUCATION
Primary, middle and a part of high school in the United States of America, in Paterson, NJ.
High School GED completed in Costa Rica.
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • MS Office, Excel and Power point• Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure •C2 level of English •Punctual
NATALIA HERNANDEZ A.
ID: 1-1558-0734
PROFILE
Over 9 years of extensive experience in customer service, back office, technical support, banking, interpreting, etc. Always focused on obtaining results and solutions, attention to detail. Excellent performance and continuous improvement.
CONTACT
**********@*****.***
San Rafael, Heredia
Costa Rica
REFERENCES
Georgeanella Solano, telephone: 8313-6750
Herbé Buro, telephone: 2237-1408
Marco Gonzalez, telephone: 7275-4667
Georgeanella Solano
telephone: 8313-6750
Herbé Buro
telephone: 2237-1408
Marco Gonzalez
telephone: 7275-4667
Contact this candidate