EXPERIENCE

CUSTOMER SERVICE

AMAZON, SAN JOSE

CS APRIL 2018 – JUNE 2019

Customer service for retail team.

KAREO

MARCH 2020- MAY 2020

Technical support for independent small practices in healthcare.

LANGUAGE LINE

SEPTEMBER 2019- NOVEMBER 2019

Interpreter for different businesses, including hospitals, schools, prisons, call centers, etc., knowledgeable on medical terms and procedures, improved at working under pressure.

UNITED COLLECTION BUREAU

MAY 2013-NOVEMBER 2017

Back office agent.

Medical Center Analyst and verifier for hospitals in the USA.

SYKES COSTA RICA

JANUARY 2012 – APRIL 2013

Customer service representative, fraud protection and prevention department for Capital One Bank.

COSTA RICAS CALL CENTER

OCTOBER 2011- DECEMBER 2011

Customer service representative and back office for American law firm.

EDUCATION

Primary, middle and a part of high school in the United States of America, in Paterson, NJ.

High School GED completed in Costa Rica.

KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • MS Office, Excel and Power point• Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure •C2 level of English •Punctual

NATALIA HERNANDEZ A.

ID: 1-1558-0734

PROFILE

Over 9 years of extensive experience in customer service, back office, technical support, banking, interpreting, etc. Always focused on obtaining results and solutions, attention to detail. Excellent performance and continuous improvement.

CONTACT

adjclq@r.postjobfree.com

(506-****-****

San Rafael, Heredia

Costa Rica

REFERENCES

Georgeanella Solano, telephone: 8313-6750

Herbé Buro, telephone: 2237-1408

Marco Gonzalez, telephone: 7275-4667

Georgeanella Solano

telephone: 8313-6750

Herbé Buro

telephone: 2237-1408

Marco Gonzalez

telephone: 7275-4667

Contact this candidate