Sales Store Manager

Kelly J. Sin

+1-626-***-**** adjcl9@r.postjobfree.com

Career Objective

To pursue a career which I can apply my education and customer-service experience to increase customer satisfactions and accomplish company objectives Academic Qualifications

Mar 2012-

Mar 2016

California State Polytechnic University, Pomona, USA M.S. in Economics Analysis

Money and Banking; Graduate Microeconomic & Macroeconomic Analysis; Econometrics; International Finance; Environmental Economics

Sep 2007-

June 2011

University of California, Riverside, USA

B.A. in Business Economics & Administrative Studies, concentration in Financial Accounting

Economics & Business; Strategies; Financial Evaluation & Managerial Analysis; Business & Computer Science; Microeconomics & Macroeconomics Theory; International Trade; Environmental Economics; Financial Accounting & Reporting; Generation of Financial Accounting Information; Intermediate Financial Accounting

Work Experience

Dec 2016-

Feb-2020

Apple Inc.,Hong Kong

Apple Inc. is an American multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. It has been repeatedly ranked as the world's most valuable brand.

Specialist

Key responsibilities included:

Manage store’s daily operation to make sure everything is effectively and smoothly functioning

Maintaining store’s overall image and offer positive ambience to customers

Drive high level of customer satisfactions through exceptional services

Facilitating workshops and programs on the features of all Apple products to families, educators, and business owners

Create owners and manage business owners to building long-term relationships with our company

Offering trainings to new employees

Handle complaints and feedbacks arise from customers to promote customer loyalty

Pre-sale and after-sale services

Reaching sales target by promoting teamwork and innovation Aug 2015-

May 2016

Fixed Star Electronic International Inc.,Alhambra, California Fixed Star is a trading company engaged in sale of laptop computers, mobile phones and accessories in Los Angeles.

Store Manager

Key responsibilities included:

Manage store’s daily operation to make sure every post is effectively and smoothly functioning

Maintaining store’s overall image and offer positive ambience to customers

Drive high level of customer satisfactions through excellent service

Recruiting, training, supervising and appraising staff

Resolve complaints and feedbacks arise from customers to help creating customer loyalty

Pre-sale and after-sale services

Manage Inventory and quality control

Coworkers’ work schedule and training

Reaching sales target by promoting teamwork and perform strategy July 2014 -

March 2015

Thermaltake Inc., City of Industry, California

Thermaltake Inc. is the US branch office of Thermaltake Group, which is listed on the Taiwan Stock Exchange. It has been merchandising high quality PC peripheral products throughout the world, successfully establishing firm footholds in Europe, America, Oceania, Japan and China with 95 regional distributors and more than 4,000 premium retailers worldwide. (www.thermaltakeusa.com).

Staff Accountant

Key responsibilities included:

Accounts payable, in particular

- Vendor expenses, including clearing / monitoring all vendor payments such as freight expenses

Account receivables:

- Review of aged account receivables and cash receipts report daily and management of all delinquent accounts

Incoming payments: evaluating cash discounts and coordinating the resolution of discrepancies in customer's accounts with customers, sales, and customer service teams on a timely basis May 2013 -

June 2014

Powerbass USA Inc., Ontario, California

Powerbass is a leading Southern California home and car audio system manufacturer specializing in the design, engineering, manufacturing and marketing for high end audio equipment nationwide.

(www.powerbassusa.com)

Accounting Assistant

Key responsibilities included:

Processing invoices and adjust payments

Daily checks, deposits and collections

Account payables and receivables

Background check and verify purchasing side eligibility; approval of customer credit limits

Purchase orders and sales orders

Monthly sales reports, daily sales reports and international sales reports

March 2012 -

April 2013

CyberPower PC Inc., Baldwin Park, California

CyberPowerPC is one of the nation-wide leading computer system manufacturers and fastest growing private company in Los Angeles, engaging in manufacturing and distributing various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end users.

(www.cyberpowerpc.com)

Customer Service Executive

Key responsibilities included:

Sales orders and invoices

Logistics, including UPS shipment and return shipping

Customer service, technical support and complaints

Account payables and receivables

Personal Attributes

Strong desire in leadership role

Quick learner

Ability to prioritize workload, multi-task and work under pressure

Strong interpersonal, problem-solving and communication skills Technical Skills

Proficient in Microsoft Word, Excel and PowerPoint, Max 90 and Oracle Accounting software

Fast keying in English (above 70 WPM)

Fluent in English, Mandarin and Cantonese

References

Available upon request

Contact this candidate