Front Office Manager

JS

JRAKE STANLEY

****************@*****.*** 310-***-**** Dallas, United States 75052

Summary

Positions and forecast the hotel to achieve maximum revenue weekly, monthly, and quarterly to increase ADR (Average Daily Rate) and REVPAR (Revenue per Available Room) along with Star Reports.Contributes to the achievement of "perfect sells" on typically sold out nights and reduce "no-show" credits and revenue lost due to an improper guarantee method.Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.

Skills

Microsoft Word,Excel,Powerpoint/ Shiftboard/PMS

Accounting

Coach

English

Front office

Policies

Safety

Spanish

Training and mentoring

Reporting

People skills

Leadership

Customer service

Team management

Greeting guests

Hospitality services

Guest check-in and check-out

Rate updates

Staff development

Guest safety

Data entry

Data evaluation

Customer relations

Credit card payment processing

Route management

Business development understanding

Contract development

Experience

ALTMAN APARTMENTS Palos Verdes, CA

Hotel Operations Manager

04/2018 - 08/2020

Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.

Created new programs that resulted in increasing productivity and customer satisfaction.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.

The Ellison Suites Venice, CA

Front Office Manager

03/2017 - 04/2018

Oversee the day-to-day operations and assignments of the hotel front office staff, -Work with PMS system to provide efficient service of front desk members, -Maintain weekly initially, then monthly inspection check lists and upload to server.

Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.

Hyatt Santa Barbara, CA

Front Office Supervisor

12/2015 - 07/2017

Train front desk staff on company policies and procedure (30 staff members), -Prepare and control staff schedule (Excel and Shiftboard system), -Develop and maintain files for all events (banquet,conference,wedding).

Created schedule of front office workers.

Increased office organization by developing filing system and customer database protocols.

La Quinta Inn & Suites Newbury Park, CA

Assistant Manager

12/2013 - 12/2015

Direct, coordinate and manage activities of 4 hotel properties, -Motivate, train and coach 30 associates, -Interact with outside contacts (guests, online travel companies,vendors), -Provide human-resources related actions.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Education and Training

Santa Barbara City College

Accounting, Hospitality Management Certificate

GPA: 4.3

Santa Barbara Business College

BBA in Business management, Hospitality

GPA: 4.6

Contact this candidate