LEIGH ANN PRESTON

Fayetteville, GA

adjcir@r.postjobfree.com

770-***-****

Authorized to work in the US for any employer

Customer Service

Cooper Lighting Solutions - Peachtree City, GA

November 2005 to November 2020

Customer Service Representative (July 2019 - November 2020)

• Ran reports to find issues with orders entered from customers

• Sent expedites to factory regarding past due orders or request from customers and followup within 48 hours for updated ship dates

• Answered phone questions about order inquiries or evaluated what the actual need was as described by caller

• Checked inventory or expected delivery date of stock products and advised customer

• Entered items reported from Customer 360 to Quality Modules for factories to capture potential issues with product from different plant locations

• Worked order changes from Flash to SAP, amended orders with pricing changes as approved by internal Pricing team members

Post Sales Warranty Representative (November 2005 - July 2019)

• Processed warranty claims for the industrial sector related to defective lighting and components

• Issued Return Material Authorizations for defective and overstock materials

• Ordered no charge parts and fixtures withing the SAP Program

• Ensured proper information is entered into database for all issues related to product issues

• Checked shipping status of past due orders for our customers

• Worked closely with factory representatives to ensure quick processing of orders

• Provided customer support and problem solving of defective materials. Placed orders for new fixtures, parts to repair fixtures, got contractors paid, and issued field scraps. Contracts Coordinator/Administrative

Delta Air Lines - Atlanta, GA

December 1979 to November 2005

Contracts Coordinator

Line Maintenance (February 2001 - November 2005)

• Handled confidential material pertaining to sensitive business issues

• Coordinated both insourcing and outsourcing of aircraft maintenance services

• Initiated and processed new and revised contract proposals, assisted with negotiations, ensured legally binding WORK EXPERIENCE

agreements were reached and Delta's interests were protected

• Communicated and corresponded with external and internal customers regarding contracts, negotiations, termination of contracts, rate changes, and general letters

• Updated master spreadsheet of all maintenance customers, contractors, and maintenance services along with locations and rates. Electronically distributed spreadsheet to all interested parts within the Delta system

• Compiled and provided multiple monthly reports in Excel for upper management

• Created PowerPoint presentations and forms as designated by my manager Administrative Assistant

In-Flight Service (December 1997 - February 2001)

• Performed routine secretarial duties

• Developed complex PowerPoint presentations and Excel spreadsheets

• Maintained Emergency procedures for In-Flight Service Flight Attendant handbooks

• Arranged flight and hotel arrangements for business travel, processed expense statements, and handled confidential information

• Distributed electronic bulletins to 18,000 flight attendants Customer Service Agent (Ramp and Gates)

Airport Customer Service (January 1997 - December 1997)

• Ensured timely and accurate dispatch of aircraft

• Unloaded and loaded baggage and assisted passengers with boarding aircraft

• Developed spreadsheets weekly for vacation and shift rotation for my area on the ramp and gates High school diploma or GED in General Studies

Campbell High School

September 1972 to May 1977

• Customer Service

• Computer Operation

• Computer Skills

• Typing

• Order Entry

• Communication Skills

• Administrative Experience

• Data Entry

• SAP

EDUCATION

SKILLS

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