Kirstie Jorve

Cell: 480-***-****

Email : adjcij@r.postjobfree.com

Accomplishments

Manage multiple programs and stay accountable to quarterly and yearly budgets for AOR, run rate and report on actuals

Created forecasting KPI’s to better track forecast accuracy for our customers

Core Competencies

Leadership Data and Supply Chain Analytics

Risk Management Global Awareness

Change Management MS Excel, Word, PowerPoint

SAP, BI, iQuote CRM, Salesforce

Employment

Avnet, Phoenix, AZ June 2017 - present

Global Program Manager II November 2018-present

Manage programs to achieve planned financial goals and meet customer commitments. This involves but is not limited to daily communication with customers, expediting and communicating daily with suppliers and team members to meet commit dates, and effectively resolve escalations

Accurately provide run rate budgets and actuals monthly for managed programs

Manage one employee, ensure they are completing tasks in a timely manner, conduct performance appraisals

Forecasting of hundreds of parts to ensure pipeline remains open and accurate with suppliers

Build and maintain monthly operating reports, forecast accuracy reports, on-time-delivery reports, KPI’s, as well as service billings and inventory reports

Foster relationships with multiple departments including finance, credit, billing, product, and materials, to work together to achieve the best end goal for the customer

Customer Service Rep III February 2018- November 2018

Interact daily with engineers, and accurately and successfully implement and maintain critical programming and delivery for customer devices within 48 hour turn-around as it pertains to customer contracting and business requirements

Lead monthly calls to review KPIs and report on supply chain performance

Management of SAP, invoice, quote, and order processes to ensure quality execution

Manage escalations and perform research for order status, invoice questions, and general order questions and concerns

Help foster trusting relationships with business partners

Customer Service Rep I June 2017- February 2018

Facilitate execution of multiple programs including AT&T, Intel IoT, Xilinx, Broadcom Wistron, Broadcom Arista, Lab 126, and ENSky with annual top-line sales of $173 million

Quote preparation, order tracking, backlog processing, invoicing, monthly and weekly reporting, and discrepancy resolution

Assist customers with general order questions and concerns

Provide daily status report to customers to detail expected ship dates

Banfield Pet Hospital, Tempe, AZ February 2014- June 2017

Veterinary Assistant

Job duties required ability to multi-task and perform under pressure while responsible for care of up to 20 patients

Responsible to mentor, manage tasks, and define priorities for colleagues

Employed extensive knowledge of animal care and husbandry, extensive customer service, building relationships with clients and their pets, pharmacology, radiology, laboratory work, computer skills, and filing

PetSmart, Tempe, AZ August 2012- February 2014

Support Manager

Leader for up to 15 employees, in charge of delegating tasks, resolving any cashier issues, resolving customer service problems ranging from returns to dissatisfaction

General retail responsibilities including stocking merchandise, setting up displays, and educating pet parents on our products

Education

Bachelors in Business Administration, Global Business, Northern Arizona University (2020)

Associates in Business, Minor in Computer Information Systems, Mesa Community College (2013)

Contact this candidate