Admin Officer
Resume:
REFILOE RAMABELE
ADMIN OFFICER /SUPPORT SUPERVISOR
Roodepoort, South Africa 076******* adjchk@r.postjobfree.com
www.linkedin.com/in/refiloe-ramabele
PROFILE SUMMARY
Proactive, result driven Administrator who is extremely confident and professional with a proven track record in preparing and implementing efficient administrative systems. Adept in Administration Operations, Recruitment, Customer Service, Employee Wellness, Staff Management, Leave Administration and Sales & Marketing. Well-presented, articulate, and diplomatic individual capable of building and nurturing networks at executive and operational level. Confident team builder capable of working well under pressure. Effective communicator with excellent verbal and written skills and exceptional portfolio and unmatched commitment to customer success.
EDUCATION
University of South Africa Mokgeretli Secondary School
2013 1995
National Diploma Human Resource Management Grade 12
PROFESSIONAL EXPERIENCE
JOHANNESBURG ROADS AGENCY- Johannesburg, South Africa
Admin Officer MAY 2016 – JAN 2020
Operations Admin
Provided day-to-day support to Management and Staff
Coordinated company meetings, appointments, and other functions
Ensured availability of resources and personnel
Organized maintenance of resources for depot level
Responded to client issues, problems, complaints by providing appropriate solutions
Acted as a Liaison between the organization and client addressing customers complaints
Prepared requisitions and placed material orders
Ordered stationary, consumables and refreshments on depot level
Received orders and invoices and submit to Finance for payments
Administered all running of the Company’s motor fleet on depot level
Supervised of security and cleaning staff
Checked all cleaning products and consumables are delivered on time and in correct quantities
Ensured minor plant is re-fuelled and booked maintenance as and when required.
Ensured office building air-cons are maintained and services on regular basis.
Planning, booking and supervision of general office maintenance and repairs.
Document and records management on depot level
Liaised with other departments for (office fit-out, renovations, IT infrastructure, generator installation and alternate water supply).
Liaison between the Suppliers and Head Office renovations and maintenance purposes
Assist with obtaining quotations for projects and office renovations
Maintained housekeeping in line with Company QA Standards.
HR Support
Managed the on boarding process for new employees
Created and maintained personnel files
Monitored attendance and compiled registers
Administered leave applications and attended leave queries
Compiled exit documents and organized exit interviews
Compiled Acting reports for Management approval of acting
Prepared overtime and acting allowance claims
Recruitment Assistant
Conducted background checks
Screened CV and Shortlisted suitable candidates
Arranged interviews, psychometric / assessments, meeting rooms
Record-keeping and updating of candidate database
Compiled employment files for new staff
Assist with ad hoc administration duties as and when required
Arranged new starts attending the company induction programme
JOHANNESBURG ROADS AGENCY – Johannesburg, South Africa
Acting Technical Officer Wayleave MAR 2011 – APR 2016
Obtained and linked new and unresolved service requests on the system
Investigated and identified problem areas by doing site inspections
Resolved conflicts and negotiated mutually beneficial agreements between stakeholder
JOHANNESBURG ROADS AGENCY – Johannesburg, South Africa
General Worker/ Receptionist OCT 2010 – FEB 2011
Served visitors by greeting, welcoming, and directing them appropriately.
Notified company personnel of visitor’s arrival.
Maintained security and telecommunications system.
Informed visitors by answering or referring inquiries
Forwarded information by receiving and disseminating communications,
Collecting documents and mailing correspondences
Answered inbound telephone calls
Directed visitors by maintaining employee and department directories.
ABSA CONTACT CENTRE – Johannesburg, South Africa
Tele Sales Consultant FEB 2007 – JUL 2008
Sold new and Existing Products
Provided customer service and support
Handled inbound calls and responded to queries timeously
Resolved client’s complaints within agreed service level timeframes
Authenticated existing customers to measure security levels
Updated clients’ information on systems
AVBOB MUTUAL ASSURANCE- Johannesburg, South Africa
Sales Representative MAY 2005 – JAN 2007
Promoted Funeral Policies and Other Existing Products
Reached out to customers after sales to evaluate satisfaction
Acquired new customers and maintained continuous relationship
Informed clients and updated changes to their policy
Liaise with relevant departments to gather information to resolve clients’ queries
Follow up unattended applications
SKILLS
Knowledge of Batho Pele Principles
Sound Knowledge of Local Government Principle Management System
Operational decision-making
Time Management and Supervisory skills
Problem solving skills
Planning and organizing
Relationship building
Telephone Etiquette Skills
Excellent communication skills
Customer Service orientation
Ability to meet deadlines and targets.
AREAS OF EXPERTISE
Personnel Management
Administration Operations
Recruitment
Leave administration
Fleet supervision and control
Organization of building Maintenance and repairs
Employee Wellness
Report Production
Record Management
Wayleave Administration
Customer Service
TECHNICAL SKILLS
Proficient use of MS Office Suite (Word, Excel, PowerPoint)
LANGUAGES
Fluent in English; Conversational Proficiency in IsiZulu, IsiXhosa, Sepedi, Setswana, and Xitsonga
KEY ACHIEVEMENTS
Prepared HR Inputs
Maintained employee files
Provision of accurate customer feedback
Ensured smooth office operation
Maintained databases and filing systems.
Events coordination
Organized maintenance and repairs
REFERENCES: Available on request
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