Office Manager

Donne Pretorius

Tigard, OR 928-***-**** ***********@*******.***

Objective

Aiming to apply my managerial skills in a growing firm and adhere to company policies through coordination, communication and motivating work with a positive attitude and ethical workmanship.

Skills & Abilities

MANAGEMENT

·Office Manager with 4 years of experience in managing and streamlining office operations.

·Scheduling and Coordinating of Office tasks.

·Highly organized with strong attention to detail and ability to meet tight deadlines.

·Strong ability to get along with diverse personalities, professional attitude, maturity and flexibility.

·Formulating processes and proposals for approval on community events

COMMUNICATION

·Excellent written/verbal communication skills

·Refined in discretion regarding to confidential information

·Good command of fluent verbal/written English as well as Afrikaans

·Strong proofreading and editing capabilities

·Initiated communication directions with outside vendors

LEADERSHIP

·Maintains and updates Office procedures

·Attend and contribute staff meetings and reviews

·Create and improve activities to motivate staff

·Ensure compliance to company policies and office safety

·Management reporting

Experience

DISPATCHER TRANSPAK FEBRUARY 2020- AUGUST 2020

Scheduling coordinator, Customer Correspondence; Client Concerns and Problem Solving, Order Entry and Billing Resolutions, Shipping Coordination

OFFICE ADMINISTRATOR KEY MECHANICAL APRIL 2018- JANUARY 2020

Customer Liaison for Company, Supervise 36 technicians, Billing Maintenance, GPS fleet management, Scheduling coordinator, Public Events

COMMUNICATION ADMINISTRATOR ESPRESSO ME JUNE 2017- APRIL 2018

Supervise techs in OR, CA and WA, Problem Solving, Scheduling. Customer Correspondence, Prioritizing Emergencies, Installation coordinating, Ordering and Maintaining parts/inventories, Site surveys and equipment evaluation

CREW MANAGER YAVAPAI PLUMBING AND HEATING DECEMBER 2014- JUNE 2017

Manage 15 techs, Problem solving, Performance reviews, Customer correspondence, Multi-tasking, Detail oriented, Team player, Policy entry, Billing and Scheduling

BILLING SUPERVISOR JW WATERHOLDINGS OCTOBER 2012 -DECEMBER 2014

Customer Relations and Services, Data and Order Entries, Multi phone system, Accounts Receivable, Billing, Coordination of Service Orders, Coordination of Service Technicians, Problem Solving, ACC complaint coordinator, Emergency protocols, Maintaining company standards and excel with Customer Service

REPAIR COORDINATOR COBHAM AEROSPACE APRIL 2010 – OCTOBER 2012

Customer Liaison for Company, Supervise 36 technicians, Billing Maintenance, GPS fleet management, Scheduling coordinator, Public Events, Manufacturing and assembly of products, Part of Production Team, Detailed instructions and product deadlines, Completion of customer orders, Kit assembly for Black Box to shipping stage, Communication of priorities, Customer Coordination on product manufacturing, Delivery deadlines, Telephonic and written communication skills, Responsible for external customer service, Receiving payments from customers, Communication with HR regarding employee benefits

Education

BACHELORS DEGREE UNIVERSITY OF SOUTHERN AFRICA

·Major: Public Relations

·Minor: Communication

ASSOCIATES DEGREE UMPQUA COMMUNITY COLLEGE

·AAS Paralegal- 2 Terms for Graduating

Additional Skills

MS Office

Performance Evaluations

Training New Employees

Team Management

Vendor Management

Scheduling

Multi-Tasking

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