Guna Leikind

Santa Cruz, CA ***** Phone: 831-***-**** E-Mail: adjch6@r.postjobfree.com

Education

San Jose State University. 2015-2017

BFA in Pictorial Art

Experience

Hotel Supervisor, Capitola Hotel - Capitola, CA June 2020 to Present

● Investigate guest complaints and provide conflict resolution to ensure guest satisfaction.

● Schedule front desk and housekeeping teams to meet the needs of the hotel.

● Hire and provide training to new incoming associates

● Ensure all databases are cohesive with current rates and adjust accordingly

● Manage weekly and monthly financial reports.

● Promptly and courteously check-in and check-out guests ensuring complete and accurate information is documented for guest records and payment methods accounted for.

● Ensure all safety and sanitation protocols are followed.

● Maintain and update social media platforms

Sales Representative, Trick or Treat Studios, Santa Cruz CA 2018- 2020

■ Assist customers with placing orders

■ Customer relationship building.

■ Produce new product documents for marketing purposes.

■ Ensure all databases are maintained with the up to date products

■ Manage incoming leads and produce outbound calls to increase revenue

■ Manage Salesforce and Quickbooks data

■ Ecommerce maintenance in magento database

■ Trade show planning and set up.

Reservations Agent, Dream Inn, Santa Cruz CA January 2017- August 2018

■ Assist Guests with making reservations

■ Maintain correspondence between guests and management

■ Provide excellent customer service to guests including resolving conflicts and technical discrepancies

■ Ensure all databases are cohesive with arrivals list

■ Manage incoming leads and produce outbound calls to increase revenue

■ Up sell rooms and provide alternatives to standard level reservations to increase inbound revenue.

■ Train incoming Reservation Agents

■ Provide administrative support to Sales and Front Desk Departments

■ Navis Certified

Support Specialist, Imagine Supported Living Services, Capitola CA 2012-2019

■ Assist Consumer with daily activities

■ Provide a comfortable space to facilitate positive communication Page 2

■ Ensure the safety of the Consumer while also providing space for independence Sales/Customer Service/Administrative Supervisor, aGreatPlaceToStay.net, Santa Cruz CA 2007-2012

■ Website Maintenance (including updates of images and creating written content)

■ Photographer of Homes, both current home’s updates and new properties

■ Sales Representative: Highlighting the best features of our local area homes to potential guests, processing credit cards, updated databases, and contacting owners.

■ Provided prompt resolution of potential problems with guest stays

■ Assured home owner’s satisfaction with their home’s personal website

■ Property management

Skills Artist, Photographer, Adobe Suite, Salesforce, Mac & PC proficient, Navis Certified, Conversational Spanish, Strong organizational skills Critical thinking and problem solver, Multi-Tasker, and Quick learner/ Excellent at conflict resolution.

Contact this candidate