Billing Manager

Sonji Smith-Franklin

Professional Experience

Lewis Brisbois Bisgaard and Smith LLP, Boston, MA May 2019-Present

Legal Billing Coordinator

Generate Prebills for monthly edit, revisions, time transfers, send prebills to Attorneys for review, edit prebills and generate bills for the month

Process client invoices, perform conflict checks and maintain client guidelines

Collaborate with attorneys to produce invoices through conventional and electronic submission

Submit bill and appeals through several eBilling websites, Serengeti, Tymetrix 360, and Legal Exchange, and eBilling Hub

Prepare and revise detailed monthly billing summaries to attorneys, prepared billing narratives and pre drafts in accordance with partner instructions, reviewed and cross checked for accuracy all billing information before processing into accounting Prolaw billing System and websites

Maintain appeals and responses to appeals and inquires form clients ensured compliance with billing procedures and policies, research all soft cost for the firm

Collections on all unpaid invoices over 30, 60 and 90 day letters, phone calls and via email

Accurately and efficiently edit, prepare and execute monthly prebills and subsequent invoices for submission to clients

Excellent communication and provision of a high level of professional service to Management, Attorneys and other staff

Understand and demonstrate all facets of the billing function which may include split billing

Goodwin Procter LLP, Boston, MA February 2018 - March 2019

Senior Legal Billing Administrator

Responsible for coordinating billing requirements for various partners, secretaries, and their clients

Requirements entail billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while maintaining a high level of customer service

Essential duties and responsibilities, Invoice Preparation Order, prepare, and distribute pre-bills for assigned billing partners/accounts

Transmit electronic billing (“eBilling”), assess electronic billing processes and procedures and implement system changes as necessary along with the Billing Manager

Responsible for recording and maintaining accurate phase, task, and billing codes prepare, produce, and finalize invoices for assigned accounts

Assisted with bill preparation for more sophisticated bills and/or on-demand requirements as available (both manual & electronic)

Directed contact with billing partners to resolve billing related issues

Responsible for maintenance and follow-up on available unallocated funds Assist secretarial bill preparers with questions as needed

Reversed, reprinted posted invoices and provide copies as necessary

Conducted secretarial training on advanced billing procedures

Produced ad hoc reports as requested

Assisted with billing overflow from other offices as needed

Coordinated special client billing requests with Billing Manager

Foley Hoag LLP, Boston, MA September 2016-February 2018

Billing Legal Administrative Assistant

Created accurate client billing from draft to finalization

Processed write-downs, transfers, divides, combines, narrative edits

Carefully proof and verify accuracy of invoices before finalizing and sending to clients

Recognized and obtained appropriate approvals

Provided Billing Help Desk support and individual Billing training for users

Updated and maintained Master file information for clients, matters, timekeepers, billing rates, and changes of attorney responsibility

Set-up and implement electronic billing, including verification that bills meet client requirements and successful transmission of bills using eBilling Hub and various third-party software

Followed-up and resolve eBill rejections with vendors, secretaries and billing attorneys

The McCormack Firm, Boston, MA December 2007 - July 2016

Client Based Billing Specialist

Generated monthly pre-bills and those requested for closed cases

Generated all invoices monthly and final bills at the attorney’s request

Submitted invoices through various websites

Maintenance of various websites, updates ie. New hires, rate changes, billing numbers upon assignment of new cases

Mailed out or email hard copy invoices, submit appeals for invoices deductions, print copies of old invoices upon request

Prepared and maintain Excel spread sheets for split fee cases

Fund Application – apply payments that come in to pay invoices/ write offs/write ups/downs

Ran A/R reports, generate reminder statements and sends to appropriate staff member

Followed up on any outstanding A/R. Print billing history and budget totals, and generate reports for attorney as needed

Morrison Mahoney LLP Boston, MA May 2000-December 2007

Client Based Billing Specialist

Generate numerous Proforma for all seven branches throughout the USA, for monthly edit, revisions, time transfers

send proformas to Attorneys for review, edit proformas and generate bills for the month

Submit bill and appeals through Several website, Alligient, Tymetrix, and Trial Net

Prepared, revised detailed edited and distributed numerous monthly billing summaries to several attorneys, prepared billing narratives and pre drafts in accordance with partner instructions

Reviewed and cross checked for accuracy all billing information before processing into accounting elite system and websites

Maintained appeals and responses to appeals and inquires form clients ensured compliance with billing procedures and policies, research all soft cost for the firm

Collections on all unpaid invoices over 30, 60- and 90-day letters

Computer Skills

Software: Excel, Word, PowerPoint, ADP Certified, Tabs 3 Billing System, Expert Image, Elite Enterprise, Aderant, CPI, Prolaw Billing System, ebillinghub

Education

2015 - Present Gordon Conwell Theological Seminary Roxbury, MA

Graduated Bethel Bible Institute: Diploma Roxbury, MA

Graduated American Business Institute: Certificate Boston, MA

Graduated Westover Job Corp: Certificate Chicopee, MA

Graduated Brighton High: Diploma Brighton, MA

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