Customer Service Representative
Resume:
Lydia Anlimah
***********@*****.***
PERSONAL PROFILE
Proactive customer service representative/Teller with experience in delivering support services and resolving customer complaint. Demonstrated competencies in operating multi phone lines system, resolving customer complaints and updating documentation. CORE SKILLS
• Attention to details
• Stocking and Filing
• Prioritising workload
• Cash handling abilities
• Time management
• Confidentiality
• Service standard compliance
CAREER SUMMARY
GCB Bank-Tarkwa, Western 08/2017-03/2019
Accept and accurately process all financial transactions
Act as resource to identify and resolve client servicing issues
Describe investment products to customers, thoroughly explaining details such as interest rates, maturity period and interest amount after maturity
Greet and welcome customers and assist with product questions, selections and purchases including e services transaction
Educate customers on promotions to enhance sales
Providing primary customer support to internal and external customers in a fast paved environment
Assist customers with setting up or closing accounts and signing up for new services
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Answer telephone enquiries of banking products including savings, loans and investments
Complete special procedures and requests for customers such as ordering new cheques and ATM, stopping payment of cheques and cancelling standing orders.
Promotes sales by cross selling banks product to increase revenue. Customer service representative (Front Office)
Maintain responsibility for cash drawer and follow proper balancing procedure
Identifies sales opportunities and refer customers to branch partners.
Completes high-volumes money counts via both manual and machine driven approaches.
Provides high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Executes customer transactions including deposits, withdrawal and purchasing of forms
Promotes products and service to each customer to consistently achieve sales targets.
Upholds strict financial control by keeping funds secure and accurately transferring monies.
Checks amount details and fraud markers for transaction papers such as cheques and foreign transfers/remittances.
Maintain teller drawer to perform bank transactions
Observes all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Upheld strict adherence to the processing and payment of foreign remittances to reduce fraud.
Customer Service officer
UT Bank Ghana, Tarkwa 09/2015 – 08/2017
Ensure that all clients request from customers are promptly delivered to the appropriate officer
Guide customers through account opening
Support Branch with deposits mobilisation
Swiftly and politely attend to client’s enquiries on phone and in person regarding both foreign and local transactions
Ensure KYC requirements are met at all times during account opening
Record and resolve customer complaint within the shortest possible time
Cross sell bank’s products to new and existing customers
Enrol clients on Ewzich
Receive and stock cheque books for onward delivery to customers National Service - UT Bank, Takoradi 10/2014 – 08/2015 EDUCATION
Central University - BSc Management Studies 08/2010 - 07/2014 Courses offered includes: Accounting, Consumer Marketing, Corporate Governance, Organisational Behaviour, etc.
Meridian Pre University - Diploma in Business Administration 10/2008 – 12/2009 Courses offered includes: Economics, Business Law, Office Practise Sekondi College
Home Economics (WASSCE) 2005 - 2008
Voluntary activities undertaken while studying
Intern - Association of Ghanaian Industries (August -October 2012) Intern - Somotex Ghana Limited (August - September 2013) REFERENCES UPON REQUEST
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