Social Media Customer Service
Resume:
****-**** ****** ***** ****** Computers: Museum + Labs
• Created original content in the form of live tours, demonstrations, talks and events, as well as online content like blog articles, live streaming shows, social media campaigns, and YouTube videos
• Edited and managed content for our blog, website, social media channels
• Developed and refined the editorial “voice” of the museum by collaborating with relevant stakeholders
• Ran the day-to-day operations of Seattle’s highest-rated museum
(4.8 average on Google)
• Provided world-class service to the museum’s guests
• Educated thousands of guests on the history of computing by leveraging the museum’s one-of-a-kind collection of operable vintage computers
• Preserved, repaired, and maintained vintage computer hardware and software
• Managed POS system and museum gift-shop inventory 2008-2017 Owner/Operator/Founder Geek Serv LLC
• Founded a business for providing on-site IT support for home users and small businesses
• Recruited, hired, trained and managed a team of computer technicians and customer service representatives
• Developed custom in-house CRM solutions for ticketing, scheduling, invoicing
• Managed multi-modal marketing campaigns both online and in print
• Performed over-the-phone and in-person customer service for our many thousands of clients
• Executed all accounting, clerical, administrative, and scheduling functions using both MS Office and Google Suite
• Maintained a 5-star average rating while servicing thousands of local clients throughout the Puget Sound region
2009-2011 Writer Weight Watchers Online
• Wrote monthly articles on a variety of topics pertaining to sports, health, and fitness for weightwatchers.com
• Adhered to all deadlines and stylistic requirements presented by the Weight Watchers editorial staff
• Interviewed well-known athletes and health and fitness experts while researching topics for articles
Work
History
Heath
Reinhard
Heath Reinhard
3110 E Olive St
Seattle, WA 98122
adjce5@r.postjobfree.com
Experience
• Windows, Mac, Linux,
UNIX, TOPS-10
• Office Suite/
Google Suite
• Final Cut Pro
• CMS (Kentico,
Sprout, etc.)
• SEO/SEM
• Topical and Technical
Writing
Education
• BA - The Colorado
College - Philosophy
Contact this candidate