Business administrator / Project Coordinator
Resume:
Maria I Nunez
Business administrator
CONTACT INFORMATION ***********@*****.***
www.linkedin.com/in/marianunezedery/
OBJECTIVE Dynamic Business Administrator with 7+ years of diverse experience across travel management, global account administration, and business support services. Proven track record of enhancing operational efficiency, managing complex projects, and exceeding client expectations in high-pressure environments. Adept at leveraging cross-functional expertise to streamline operations, optimize resource allocation, and drive business growth. Bilingual in English and Spanish, with working knowledge of Portuguese and Italian. Knowledge practice of data analysis and project management methodologies. EXPERIENCE
Madrid
2023 - 2023
Analyst-BTSS
Citibank
Madrid
2021 - 2022
Global Account administrator II
Schweitzer Engineering Laboratories
Tel Aviv
2016 - 2019
Senior Travel Operation
Kenes Tours
Madrid Operation and Reservation Associate
Panavision
EDUCATION
Campeche, Mexico
2015 - 2019
Master in Education
Universidad Iberoamericana Internacional
Madrid
2007 - 2009
Human resources Management
IMF-Business School
Caracas
1995 - 2000
Bachelor in BA Travel Mangement
Universidad Alejandro de Humboldt
CERTIFICATIONS &
COURSES
SKILLS
Email:
Phone:
Social links, website:
Successfully managed and monitored business support services (BTSS), improving operational efficiency by 15% through optimized vendor management and streamlining resource allocation.
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Implemented the BTSS Minimum Operating Standards (MOS), ensuring compliance with corporate policies and local regulations, reducing operational risks by 10%.
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Led the monthly reporting and metrics process for BTSS services, enhancing accuracy and providing actionable insights for senior management.
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Optimized the Citi branded stationery stock and improved car fleet program coordination, reducing costs by 12% and improving operational availability by 20%.
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Spearheaded the administration of global accounts, improving client satisfaction by 20% through efficient handling of invoices, expense reconciliation, and project documentation.
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Led the management of project life cycles, from documentation flow to project closeout, ensuring projects were completed 10% under budget while maintaining a 95% on-time delivery rate.
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Successfully coordinated with internal teams and third-party suppliers to ensure compliance with quality and health & safety standards, reducing project delays by 15%.
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Managed credit control, resulting in a 25% improvement in accounts receivable turnover through enhanced tracking and reporting mechanisms.
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Managed high-profile international missions across Israel and the Middle East, delivering seamless experiences for clients through meticulous budget management and itinerary planning.
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Achieved a 95% customer retention rate by consistently exceeding client expectations and delivering innovative solutions to last-minute changes.
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Led cross-functional teams in managing mission logistics, achieving a 15% reduction in operational costs through vendor negotiations and resource optimization.
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Developed post-mission feedback mechanisms that improved client experience and helped refine future operations, increasing repeat business by 25%.t.
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Orchestrated complex group tours across the Middle East, boosting client satisfaction by 30% through tailored itineraries and exceptional on-site coordination.
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Introduced a new pricing structure for custom itineraries, resulting in a 12% increase in revenue while maintaining competitive pricing.
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Enhanced operational workflows by automating itinerary planning and quotation processes, improving team efficiency by 20%.
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Exceeded customer satisfaction targets through detailed planning, seamless execution, and proactive issue resolution during tours.
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• Google Data Analysis Certification
• Scrum Project Management & PMP Fundamentals Course
• Supply Chain Certification
• Operational Management: Vendor coordination, cost optimization, project documentation.
• Financial Administration: Invoices, account reconciliation, credit control, budget oversight.
• Project Management: Scrum, PMP Fundamentals, ERP (SAP, Oracle P2P).
• Client Relations: Tailored solutions, issue resolution, customer satisfaction.
• Languages: Bilingual in English and Spanish, knowledge of Portuguese and Italian. Technical Proficiencies: Microsoft Office (Word, Excel, PowerPoint), Deltek Vision, Google Data Analytics Certification.
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