Sales Customer
Resume:
Matthew Y. Warby
Smithfeild UT, *****
*******@*****.***
Career Objective
To provide exemplary service by engaging in company goals and objectives, while increasing my own personal experience and knowledge.
McDonald’s
Logan, Utah
Shift Manager
December 2016 to Current
● Ensuring customer satisfaction
● Scheduling and overseeing breaks and positioning
● Directly supervising and supporting team in accuracy and timely completion of work expectations
Crew Member/Crew Trainer
November 2008 to August 2009, September 2013 to October 2015, September 2016 to December 2016
● Operating large-volume cooking equipment, assembling made-to-order and premade specialty sandwiches, salads, and drinks, and maintaining a clean and sanitary work environment.
● Processing customer orders and transactions with accuracy and efficiency
● Directly training new employees in general store operations Rocky Mountain Care
Logan, Utah
Laundry
June 2016 to January 2017
● Treated residents with respect while preserving their dignity and privacy
● Maintained a clean and organised work environment
● Sorted clothing, bedding, towels and washcloths, and other misc items, both soiled and clean, personal and facility owned
● Stocked and organised linen closets
● Operated large-volume commercial washers and dryers Convergys
Logan, Utah
Customer Account Executive
March 2012 to September 2012
● Assisted customers with billing and technical support in cable television, internet, and home phone services
● Maintained company standards for courtesy, accuracy and customer satisfaction TJ Maxx
Logan, Utah
Full-Time Jewelry Lead
October 2010 to March 2012
● Received and merchandised jewelry shipments neatly and efficiently to increase sales
● Increased sales by 30% in the first three months, with an additional 10% thereafter
● Trained others in sales and merchandising techniques, including security and customer service policies
● Retained many responsibilities from previous positions, including: Cashier/Service Desk Associate
November 2009 to October 2010
● Processed customer transactions, returns, and exchanges, within company guidelines
● Resolved customer complaints and problems while maintaining a friendly demeanor, offering multiple options to best satisfy the customer
● Greeted customers as they entered and exited the store
● Assisted customers carrying out large purchases (i.e. furniture) Backroom Associate
October 2009 to November 2009
● Optimized door to floor times by sorting received merchandise into departments
● Prepared merchandise to be displayed on the sales floor
● Secured and processed high priced merchandise to prevent theft or damage
● Stored, rotated, and merchandised back-stock
● Assisted in price checks, merchandising, and customer service
● Kept the store neat and organized for safety and ease of locating merchandise Additional Skills
● Professional appearance and disposition
● Experience with audio/video equipment and software
● Proficient with spreadsheets
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