Customer Service Contact

CURRICULUM VITAE OF SIBONGILE AMANDA MNGOMA

Personal Details:

Name Sibongile Amanda

Surname Mngoma

Date of Birth 08 June 1990

Gender Female

Id Number 900-***-**** 086

Home Address ***** *** 14

Umgaguli Street

Vosloorus

1475

Contact Number 011*******

Mobile 060*******

Email address adjc7s@r.postjobfree.com

Health Condition Excellent

Education History:

Highest Standard Passed Grade 12 - Matric (2008)

Subjects English, IsiZulu, Mathematical Literacy, Accounting, Business Studies, Economics and Life Orientation

Institution Ekurhuleni West College

Qualification Certificate - MS Office (Short Course)

Subjects Ms Word

Ms Excel

Internet browsing and Email

Year Attended 2009 (June)

Employment History:

Name of Employer T. S Legal Services

Position Call Centre Agent (Debt Collection)

Duties Making both inbound and outbound calls

Arrange payments with debtors

Update and capture customer details

Provide excellent customer service

Year May – September 2013

Contact Person Ayanda – Supervisor

Contact number 084-***-****

Name of employer JM Attorneys

Position Call Centre Agent

Responsibilities Taking both inbound calls

Update and capture customer details

Customer service and resolving customer/clients queries

Ensure that customer pay by conducting affordability

Test and obtain a commitment from customers to pay

their debt(s)

Dealing with account enquiries through resolution

Provide excellent customer service

Ensure to reach a target of 120 arrangements and 60

Arrangements payments per month

Year Jan – June 2012

Reason for leaving Contract ended

Contact Person Charmain Zwane - 011-***-****/ 082*******

Name of employer Wimpy – Sunward Park

Position Waitress

Year 2007

Reason for leaving Part Time

Contact Person Busi

Contact Number 011-***-****

Name of employer NDS Credit Management

Position Debt collector

Responsibilities Inbound and outbound calls for African bank

Customer service and resolving customer queries

Ensure that customer pay by conducting affordability

Test and obtain a commitment from customer to pay

Their debts

Dealing with account enquiries through resolution

Ensure to reach daily and monthly targets

Year September 2013- February 2014

Reason for leaving Contract ended

Contact person Neo

Contact Number 073-***-****

Name of employer Vodacom/Cap-corp

Position Subscriber Collection

Responsibilities Locking and unlocking Vodacom devices.

Rehabilitating and educating clients

Payment arrangements in arrears

Update client information.

Year June 29-2015

Reason for leaving contact

Contacting person Tinyiko Baloyi

Contact number 074*******/ 0821946

Name of employer Liberty Life

Position calling foreign clients regarding FATCA/CRS

Foreign Tax Compliance Act/Common Reporting

Standards, updating clients on formation.

Inbound contact centre assisting with tax certificate

Key tax Rot for tax directives

Screening clients using KYC system

Reason for leaving currently working

Contact person Yogin Pillay

Contact number 082*******

Year 01 November 2017

MOTIVATIONAL LETTER

I am a 29 year old woman who is driven, ambitious and a fast leaner/ willing to learn new thing and a go getter indeed.

I am a honest person with integrity, very flexible, adaptable and reliable, able to work independently and in a team.

I enjoy dealing with people as this is an ever learning experience. I have patience and am able to be calm in conflict situations.

Giving me the opportunity will never be a mistake as I strive to take opportunities with both hands and make the best out of it.

Regards

Sbongile Mngoma

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