Heather Grossklaus

**** **** ***** **** *****, MI 48362 +1-248-***-**** adjc58@r.postjobfree.com

health care / Public Health, Sales executive

Accomplished and highly productive professional offering degrees in Public Health as well as Arts/Graphic Design and 13 years of work experience in Healthcare Services, Public Health and B2B Salesforce. Covid-19 tracing and epidemic analysis, Sales and Business Development, Pricing Strategies and Negotiations, Sales Contracts and Customer Service, Healthcare Services Administration Result oriented while consistently meeting or outperforming aggressive deadlines. Team-oriented, creative, enthusiastic and self-motivated with excellent written and oral communication skills. Proficient in Adobe Studio Suite, Lotus Notes and Microsoft Office Suite.

Education

John F. Kennedy University, Pleasant Hill, CA

Bachelor of Arts Degree in Health Sciences in Public Health, Graduated Cum Laude 2015,

GPA 3.67. Studied Epidemiology, Bioethics, Statistics, Community and Population Health, Vulnerable Populations, Nutrition and Research Methodology.

Brooks College, Long Beach, CA

Applied Science Degree in Multi-Media, December 2002,

GPA 3.9. Learned concepts and principles of Multi-Media/Graphic Design,

Television, Movie Production, 3-D, Animation, HTML, Web Page Design,

Special Effects, Typography and Marketing/Advertising Skills.

Tri Valley Regional Occupation Program Livermore, CA

Certificate in Healthcare Services Administration 1992

Admitting, Insurance Billing, Unit Clerk, Medical Records,

Medical Office Clerk and Medical Terminology.

Career Profile

Michigan Department of Health and Human Services

Covid-19 Volunteer Remote Contract Tracer April 2020-Present

+35 calls per shift, Part of Covid-19 Response team utilizing Sales Force to contact individuals and family with possible exposure to the COVID-19 virus to effectively and compassionately communicate advisory of quarantine, and steriliziation techniques in the home, while monitoring and recording health status outcomes.

Firstenberg Machinery, Richmond, CA, Biotech

Account Executive and Marketing Specialist 9/2007- 12/2008

Prospecting, new business development, accounts maintenance,

customer service; direct sales, invoicing and strong price negotiating

and closing deals from start to end process. Increased sales by 12%, Added new customers monthly. Achieved customer satisfaction score of above expectations.

Mc Junkin Corporation, Rancho Dominguez, CA

Oil refinery Technology

Project Coordinator, Inside Sales 4/2004-4/2007

Administration of purchase orders, customer orders, procurement match & trade discounts.

Pro-active & customer driven expedition of material. Management of quotations, contracts and pricing including margins for resale. Achieved margin improvement of 25-35 %

Reorganized process resulting in increase of efficiency by 30%

Analyzed contracts identifying potential improvement of profit utilizing Microsoft Excel.

Lakewood Regional Medical Center, Lakewood, CA

Admitting Representative 3/2003-4/2004

Admitted and pre-admit patients, customer service, cashiering,

verified insurance eligibility, filed, and provided clerical support.

Achieved score in annual review in above expectations.

Kaiser Permanente, La Palma, CA

Receptionist/Cashier II 3/1996- 11/2002

Clerical support to administration, accounting,

cashiering, filing and data maintenance

Improved processes through design and development of policies and procedures such as protocols for lab tests submissions.

Valley Care Health System, Pleasanton, CA

Admitting Representative 1/1992-12/1995

Clerical support to administration, admittance including insurance verification, medical record keeping. Logging of medical record outcomes. Met above expectations in annual review

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