Front Office Desk

CONTACT

Address : Mthatha EC ****

Phone : 083*******

Email : *********@*****.***

SKILLS

• Decision-Making Abilities

• Time management

• Guest services

• Hospitality service expertise

• Problem-solving skills

• Team Building

• Reporting capabilities

ADDITIONAL

INFORMATION

References

Name and Surname of Reference:

Candice Watermeyer

Designation: ReCruiter

Relationship to Reference: Agent

Contact Number: +27-21-552-****

Name and Surname of Reference: Mr.

Howard

Designation: Owner

Relationship to Reference: Employer

Contact Number: +27-82-855-****

Name and Surname of Reference:

Ricardo Merchant

Designation: Front Office Operator

Relationship to Reference: Employer

Contact Number: +1-407-***-****

Name and Surname of Reference: Jessie

Stewart

Designation: Director of Human

Resources

Relationship to Reference: Employer

Contact Number: +1-305-***-****

PROFESSIONAL SUMMARY

Multicultural professional with degree in hospitality and experience in tourism marketing. Real go-getter with positive attitude and well-developed interpersonal skills. Expert in different reservations systems.

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Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

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Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

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ACCOMPLISHMENTS

Provided hotel guests with a weekly list of resort activities at check-in which resulted in a 35% decrease in front desk calls.

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Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.

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WORK HISTORY

Front Desk Agent, 06/2018 to 11/2019

B Resort And Spa - Orlando, Florida

Food and Beverage Attendant, 11/2018 to 06/2019

Hawks Cay Resort - Duck Key, Florida

Front Desk Agent, 06/2018 to 06/2019

Hawks Cay Resort - Duck Key, Florida

Receptionist, 09/2016 to 03/2017

• Provided services efficiently and with high level of accuracy.

• Answered customer telephone calls promptly and appropriately. Arranged accommodations and travel plans for visitors and presented updated itineraries.

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• Maintained financial accuracy by collecting deposits, fees and payments. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

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Updated customer accounts with add-on room charges, including minibar use and room service bills.

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Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

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Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

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YONGAMA MAGADLA

Green Elephant Backpackers - Cape Town, WC

Assisted in administrative duties for office team, including making phone calls, copies and schedules.

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Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

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EDUCATION

Grade 12/ Standard 10 : 12/2013

Kharina Secondary School - Pietermaritzburg

National Diploma : Tourism And Travel Management, 12/2017 Cape Peninsula University Of Technology - Cape Town CERTIFICATIONS

• USA Hospitality Professional Development Training Program

• Computer Literacy

Contact this candidate