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Customer Care Manager

Location:
Polokwane, Limpopo, South Africa
Posted:
January 12, 2021

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Resume:

CURRICULUM

VITAE

CINDY VAN HEERDEN

PERSONAL DETAILS

NAME: CINDY VAN HEERDEN

DATE OF BIRTH: 1970-08-10

I.D. NUMBER: 700-***-**** 080

HOME ADDRESS: Mantro nr 2, C/o Klipdam & Doornkraal street, Annadale, Polokwane, 0699

TELEPHONE NUMBER: 074*******

adjc3h@r.postjobfree.com

SEX: Female – NON SMOMER

MARITAL STATUS: Married

HOME LANGUAGE: Afrikaans and English

MY PROFILE AS U SEE MYSELF

OBJECTIVE: To do everything to the best of my ability.

To be the best I can in everything I do.

To make a change in any task given to me.

To become a Team Leader / Manager that everyone can look up To.

STRONG POINTS: Outgoing Person with a Pasion for life, great compassion for people &animals.

Team Player with Open Communication.

Quick learner and have Thirst for Knowledge.

Great problem solver and enjoy challenges.

Efficient and well organized and believe in myself.

Do not tolerate negativity.

Trustworthy..

WEAKNESSESS: I do not like bad timekeeping & tardiness.

I do not tolerate untrustworthy people.

Compassion for Animals.

EDUCATION:

SCHOOL: Silverton High School, Pretoria.

Grade 12 – Year 1988

SUBJECTS: Maths, Biology, Accountancy, Typing, English, Afrikaans

QUALIFICATIONS: Grade 12

SKILS & ABILITIES: Support in Windows 95 at Windows Academy

Fully computer literate in MS Word, Excel, Power Point.

EMPLOYMENT HISTORY

1. CUMACOR 167(PTY) LTD: FARM LALAPANZI – MARBLE HALL, LIMPOPO

Since: 2017-02-16 to 2018-02-28

Title: PA / Farm Supervisor.

Duties: PA & Farm Supervisor for 3 x Farms (Lalapanzi, Smallepad & Snyman)

All HR duties for staff.

Purchasing and Maintenance for all the farms.

Purchasing & delivery of Feed for the.

Assisting Vet with animals & documentation and treatment if sick.

Sales for Lusern, Grass bales & Blou buffel bales on farms.

Housekeeping at Lalapanzi Lodge & other farms.

Reason for leaving: Married and moved to Polokwane.

References: Wayne Vd Burgh - 060-***-****

Lea Van Schalkwyk, - 079-***-****

2. SHOE DOCTOR: PICK ‘N PAY SHOPPING CENTRE, MARBLE HALL, LIMPOPO

Since: 2015-09-29 to 2016-02-16

Title: Front Desk / PA / Reception / Customer care / Marketing

Duties: Receiving and booking all shoes to be repaired

Invoice clients & Purchasing of stock daily.

Reminding clients to collect shoes – Customer care.

Reason for leaving: Business closed down due to Economy.

References: Dirk Zandberg – Business partner – 076-***-****

3. VTT INDUSTRIES: RENONKIL STREET, MARBLE HALL – LIMPOPO

Since: 2015-08-11 to 2015-09-29

Title: PA & Admin assistant

Duties: Assistant to Admin Director, all PA duties & updating Job cards of field operators.

Assist Admin Director with downloading Photos on Jobs done.

Quotations and Invoices to file.

Reason for leaving: Contract expired.

References: Admin Director / Partner – Jenny Stockil - 082-***-****

Ops Director / Partner – Gifford Stockil - 072-***-****

4. WIPS: WILDLIFE INVESTIGATION PROTECTION SERVICES – GROBLERSDAL – LIMPOPO

Since: 2014-10-01 to 2015-08-07

Title: Admin assistant to Admin & Operational Director / HR /Ops Room Manager

Duties: Assisting Admin / Operational Director with all admin and ad hock duties.

Wages for Guards and all staff

HR duties – sick leave, leave and more

Invoice clients each month for Guarding services.

Reconcile bank statements.

Help with placing guards and taking food and necessary to them.

Operational room – all duties to help officers.

Marketing and Customer care.

Standing in for both Admin and Operational Director when they are out of town.

Reason for leaving: No growth further in company.

References: Admin Director– Elmarie Groenewald – 061-***-****

Ops Director– Piet Groenewald -071-***-****

5. DYCER FOUNDRY: 318 DERDEPOORT ROAD – SILVERTON – PRETORIA – GAUTENG

Since: 2013-02-01 – 2014-10-01

Title: Foundry Administrator / Sales / Client Care

Duties: Purchasing all products for castings to be made for client.

All HR duties for the staff at foundry and send to Head Office for processing.

Double check clock cards.

Arrange all the disciplinary hearings for staff and take minutes.

Stock take at end of each month.

Setup of Production summary reports.

Marketing of products and Customer care to all clients.

Analysis of all castings on the Spectromax machine.

Assist with repairs and breakdowns with foundry manager.

Reason for leaving: Re-located to Marble Hall to start a better life.

References: John Gawler / Connie Gawler (Directors)

(012-***-**** / 082-***-****

6. DR CORNE BRINK: LIFE FOURWAYS HOSPITAL – DR BRINK : SUITE A3 – FOURWAYS - JHB - GAUTENG

DR NICO BRINK

Since: 2009-07-01 to 2012-05-31

Title: Reception in Dr’s Rooms – Gynaecologist and Clinical Psychologist

Duties: All the admin and secretarial duties for Dr Corne Brink & Nico Brink.

Booking of all patient appointments and adding patients to the system.

Liaising with clients i.c.w compliments and complaints.

Receive payments of patients per consultation.

Requesting scripts for patients when needed.

Clinical standby in consulting rooms when nurse is on leave.

Processing all the clinical samples and send to labs for testing.

Reason for Leaving: Re-located to Pretoria with New Job Opportunities

References: Dr Corne Brink & Nico Brink (011-***-**** / 1627

7. LIFE FOURWAYS: LIFE FOURWAYS HOSPITAL, HOSPITAL MANAGER, FOURWAYS – JHB - GAUTENG

HOSPITAL

Since: 2009-02-13 to 2009-06-30 (Temporary position

Title: Secretary to the Hospital Manager

Duties: All the Secretarial duties to the hospital manager and staff of management.

Attending to customer care, client complaints and compliments.

Helping Credit control on refunds – phoning clients for payments.

Stationary duties weekly to all hospital staff

Ordering of all stationary and documents weekly.

Assisting HR manager and all managers with ad hoc duties.

Reason for Leaving: Contract Expired 30 June 2009 –Temp position

References: HR Practitioner: Krishi Pillay- Gopal -(011-***-**** / 875-1000

Hospital Manager : Johan Joubert - (011-***-**** / 875-1000

8. WILDSIDE PAINTERS: OWN BUSINESS – 49 CHARTWELL NORHT ESTATE – FOURWAYS – JHB - GAUTENG

Since: 2006-05-31 to 2009-02-13

Title: Financial Director / Logistics Manager / HR

Duties: All purchasing and invoicing on Projects.

Customer Care and designing of cd’s on projects before and after.

Marketing – selling our service to the clients.

All project analyses & income and expenditure per project.

Supervising Project sites.

Reason for Leaving: Company closed down due to economic issues.

References: Llewellyn Pistorius (Director) - 076-***-****

9. ETHNIKS SYSTEMS: C/o 33 EATON & SLOAN STREET – BRYANSTON – JHB - GAUTENG

Since: 1999-06-14 to 2006-05-31

Title: Technical Services & Helpdesk Co-Ordinator.

Duties: Scheduling of Technicians to attend calls at Clients.

Invoicing Clients according job cards.

Setup of Reports on the Helpdesk system weekly.

Submitting overtime Claims for Technicians to be paid out per month.

Taking Minutes of technical Meetings.

of all Technical staff & overnight accommodation.

Liaising with Clients on calls open and calls closed on the Helpdesk system.

Logging calls for faulty computer equipment on Helpdesk

Sending repair s to the Suppliers.

Reason for Leaving: To start as Financial Director &Partner in Own Business.

References: Jan Esterhuizen - Technical Director – (011-***-**** - 082-***-****

Alwyn Theunissen – Business Analyst – (011-***-**** -082-***-****

10. SARS SOUTH AFRICAN REVENUE SERVICE – HQ PRETORIA - GAUTENG

Since: 1998-11-01 to 1999-06-11

Title: Project Assistant / Leader.

Duties: All Administration on projects.

Organising Meetings.

Updating of Project plans, Purchasing and Installation of Equipment.

Administration on Installation of Equipment on sites on projects.

Reason for Leaving: Contract expired – 6 months Temporary position.

References: Willie Lundall - Project Manager - 082-***-**** / (012) 422-000

11. DELOITTE & TOUCHÉ SUITE 501, THE PINNACLE, NELSPRUIT- MPUMALANGA

(Chartered Accountants)

Since: 1996-01-01- – 1998-11-01

Title: Secretary / Pa

Duties: Secretary / Pa to 3 Business Partners

All Ps Duties to Business Partners

Reason for Leaving: Personal reasons – mother was ill.

References: Elsabe Verwey – Personnel Officer – (013-***-****

12. SAPS: SOUTH AFRICAN POLICE SERVICE – BRIXTON MURDER & ROBBERY – JHB - GAUTENG

Since: 1988 – 1996-11-01

Title: South African Police Officer –Detective

Reason for Leaving: Personal reasons.



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