Customer Care Office
Resume:
ANNAH MWENDE MUSA
TEL;+971********* (UAE) +254*********(Kenya)
Address: UAE Dubai
Email: adjc19@r.postjobfree.com
OBJECTIVES
To use my skills in a position that can test my abilities, offer stability and long term growth .seeking challenging responsibility with leading company allowing me to full contribute to the successful achievement of corporate goals and objectives, where professional experience skills, intelligence and ambition are utilized to full potentials.
EDUCATION
2017 –2018. : Machakos institute of technology ( computer course).
2013-2016 : Kakuu Secondary school (K.C.S.E)
2003 –2012 : Munyiiki Primary School (K.C.P.E)
QUALIFICATIONS AND SKILLS
Verbal and written communication skills.
Professional personal presentation.
Customer service orientation.
Information management.
Organizing and planning.
Attention to detail.
Initiative.
Reliability.
Stress tolerance.
EXPERIENCE
To utilize my excellent skills as a receptionist, concierge and hostess in a fun and energetic environment. Acquire practical experience form various job experiences so that I can do something well and figure out what I prefer from all of those experiences. I hope to have a smooth and successful career.
COMPANY ; Duserve facility management
Position : Housekeeping.
Period :July 4th2019 -up to date
Place : Dubai
Duties and responsibilities
•Cleaning and maintaining rooms, corridors,and external premises.
•Mopping, scrubbing and Polishing all rooms,floors and Corridors.
•Greeting all guests and answer them in a polite and prompt
manner.
•Replacing and cleaning soil carpets and mats.
•Found and return abandoned and lost items to appropriate
department.
•Monitoring and maintaining inventory level of cleaning tools and
supplies.
•Picking up and handover abandoned items to security department
as required.
COMPANY : Nairobi West land's Hotel
Position : Reception /concierge
Period : February 2018–March 2019
Place : Kenya.
Duties and responsibilities
Answer telephone, screen and direct calls.
Take and relay messages.
Provide information to callers.
Greet persons entering organization.
Direct persons to correct destination.
Deal with queries from the public and customers.
Monitor visitor access and maintain security awareness.
Prepare correspondence and documents.
Assist in move in and move out process
Receive and sort mail and deliveries.
Schedule appointments.
Maintain appointment diary either manually or electronically.
Monitor and maintain office equipment.
Tidy and maintain the reception area.
COMPANY : Nairobi West club
Position : Reception /concierge
Period : June 2017–January 2018
Place : Kenya.
Duties and responsibilities
Answer telephone, screen and direct calls.
Take and relay messages.
Provide information to callers.
Greet persons entering organization.
Direct persons to correct destination.
Deal with queries from the public and customers.
Ensure knowledge of staff movements in and out of organization.
Monitor visitor access and maintain security awareness.
Provide general administrative and clerical support.
Prepare correspondence and documents.
Receive and sort mail and deliveries.
Schedule appointments.
Maintain appointment diary either manually or electronically.
Organize conference and meeting room bookings.
Co-ordinate meetings and organize catering.
Monitor and maintain office equipment.
Tidy and maintain the reception area.
DATE OF BIRTH : 25thAUG 1995
GENDER : FEMALE
NATIONALITY : KENYAN
RELIGION : CHRISTIAN
LANGUAGES : ENGLISH, SWAHILI
MARITAL STATUS : SINGLE
PASSPORT NO : AK0209394
Computer knowledge
MS office
Internet and email
DECLARATION
I hereby declare the above mention details are true and correct and best of my knowledge.
Contact this candidate