Prestige customer advisor

CURRICULUM VITAE

PERSONAL DATA:

Names: Keitumetse Bridget Loeto

Age: 42 Years

Sex: Female

Marital Status: Single

Nationality: Motswana

Postal Address: P.O. Box 501404 Gaborone

Tel: 71364555/72140442

Languages: Setswana and English

Career Objective:

To learn, develop and diligently implement communications, internal controls, operations and marketing strategies and plans acquired as well as achieve targets set.

Motivation

Customer retention is more than customer satisfaction and one of the most profitable and difficult advantages to the business environment the world over. A competitive advantage will result in an organisation attaining above average returns, greater than their competitor. Important to the extent that businesses today are customer oriented. Attaining customer retention is an international competitive challenge, which I am driven to achieve with the record results with my competencies.

PROFILE ANALYSIS:

Keen and committed fast learner with high standards of performance: leadership positions and community service.

Flexible and persistent approach to mutually beneficial achievement of customer satisfaction.

Highly versatile therefore able to adapt quickly to new environments and requirements: volunteer positions and education implement projects, eager to learn new roles and meet set targets.

Able to maintain a positive attitude and thinking under difficult conditions.

Able to quickly accommodate diverse cultural and educational backgrounds for development of the company.

EDUCATIONAL BACKGROUND:

Currently studying Bachelor of Business Administration (Leadership and Change Management): Botswana Open University (BOCODOL)

Customer Focus-online training (Harvard Manage Mentor)

Management Fundamentals-online training

Emotional Intelligence Customer Service Workshop-February 2011(NEW BEGINNINGS)

Successful Negotiation Skill – February 2011 (MAST LEARNING & DEVELOPMENT)

Mast Learning & Development –Professional Selling Skills-December 2010

Hollard Academy: Training on Motor & Homeowners Banc Assurance Product

Insurance Institute of South Africa: August 2010-November 2010: Certificate of Proficiency in Insurance and obtained Pass.

Damelin: June2006-December2006: Diploma in Public Relations and obtained Pass.

College of Business and Information Technology: January 2002-May2002: Diploma in Personal Computing and Windows and obtained a Pass.

Gaborone Institute of Professional Studies: October1999-January 2000: Certificate in Computer Operations.

Gaborone Secondary School (COSC): obtained second class pass.

TECHNICAL SKILLS:

Microsoft Outlook

Microsoft Office

Microsoft Publisher

PowerPoint

Internet

KEY SKILLS:

Communication and Presentation skills (HELP US SHINE TODAY EXECUTIVE COACH)

People Management

P C skills

Ability to train others.

Team building

Performance management

Complaints Management champion

Customer Service Champion

WORK EXPERIENCE:

Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling and cross selling of Absa Bank products and service, opening of personal accounts and applying for credit card and personal Loans-Prestige Personal Banker as well as acting team leader during manager’s absence.

Conduct sales visits and presentations, teaching customers about financial management/risk management.

Reconciliation of customer transactions on their statements

Sells insurance products, long term and short term.

Checking and signing KYC documents as well as conduct branch snap checks for risk and control purposes.

Deliver world class customer service practices and ensure adherence to Barclays Service Standards.

Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. (Complaints Champion for the branch)

Participate fully to ensure that the magnificent 7 criteria are met in the branch.

Through effective banking hall management ensure that customers are directed to the most appropriate delivery channel to meet their needs.

Customer service/enquiries supervisor, debit cards/credit cards custodian as well as cheque book custodian.

Discussion of performance with individuals from my Department-Appraisals.

Branch I.T. contact, whereby I attended to all system problems and reported them to I.T. dept.

Data capturing of new accounts.

Branch cash custodian at Barclays Airport Agency and Broadhurst branches, as well as being a branch(agency) Head-Airport Agency. (Supervisor)

PERSONAL INTERESTS (HOBBIES):

Reading

Travelling and meeting people(socialising)

REFEREES:

Golebaone Tebagano

Branch Manager Broadhurst

Tel:71694439

Bothe Hirschfeldt

Regional Manager

Bank ABC

Tel:72169421

Tshwarelo Meshack

Personal Prestige Branch Manger

Tel:71700631

Babedi Mafela

Branch Manager Personal Prestige

Tel: 3601441

Contact this candidate