Desktop Support Engineer

SATHIK BATCHA S

Contact No: +917*********

E-Mail: ***********@*****.***

OBJECTIVE

Have 6.6 years of Information Technology experience in System Engineer.

(4 Years of Hardware, Networking and Laptop Chip Level& Printers Services),

(2.6 Years of Windows AD and File Server, Desktop Support, Ticking Tool, Remote Support,, Sophos Firewall & Antivirus Manage and Backups, Windows Power Shell Scripts for Tasks, Work from home VPN Support)

Strong knowledge in installation, administration and troubleshooting on various flavors of Windows.

A self-motivated, responsible and reliable team player with a set of strong technical skills and expertise in solving problems of diverse scope where technical analysis and evaluation is required.

RESPONSIBILITIES

Following instruction and technical advices received from Team leader or Team member, negotiating with team for new technical knowledge and help.

Apply Windows Patching for all Windows Client OS and Sever OS Monthly Voice

Installation, Configuration and Administration of Windows Servers 2012/2016

Maintaining maximum availability of supported services for users.

Ensuring that support calls are logged and handled effectively and efficiently.

Create and manage User, Group, Permission and Role on Active directory.

Create user profile, unlock the user account, password reset in Active directory.

Configure and update the Group Policy.

Managing and Maintaining the File server.

Provide the folder level permission access to users in file server.

Installing, configuring, managing DHCP, DNS Servers.

Install printer and Share the network printer in windows server 2008.

Installation and Maintaining the Printer/Scanner

Mail configuration backup &Troubleshooting (MS Outlook 2007&2016).

Managing Remote Support through ITarain Comodo,Tight VNC, Team Viewer, Any Desk.

Installing, Monitoring & Controlling Symantec, e-Scan Antivirus.

Installing and Configuring Cyberoam firewall.

Encryption and Decryption BitLocker Drive for Laptop/Desktop.

Troubleshooting, installation, and support of Software/Hardware for Desktop/Laptop.

Have Working Knowledge of backup / restore process.

Response for company data user and server backup on regular basis.

Handles Operations, day to day issue without any escalations& coordinate and escalate critical issues with problem resolver groups.

Verification of company IT assets such as Desktops, Laptops, Servers, Routers, Switches, Printers, and Projectors etc. according to the User previous database.

Good understanding on Windows based Desktop/Laptop issues, troubleshooting & maintenance of PCs.

Installation of various software, device drivers, hardware & components License

Management

Applying Patches for Required Server and Desktop OS

Microsoft office 365 Admin Management

COMODO Remote Management and Patches

Sophos Antivirus and Firewall Management and patches

TECHNICAL SKILLS

Installing, configuring and administrating Microsoft Windows 2012 R2 and 2008 R2 Servers& Active Directory Services.

Experience in configuring and managing DNS and DHCP servers

Creating and Managing Local user, Groups and Domain users and their Permission.

Configuring and Managing Share and Security permissions.

Mail Configuration, Maintaining, Backup &Troubleshooting like MS Outlook.

Knowledge in Office 365 and Media Temple Web Mail administration.

Installation and troubleshooting experience in client operating systems windows upto 10.

Installation, Troubleshooting and support of Software/Hardware for Desktop/Laptop.

Installation, configuration of operating system like Windows.

Installation, configuration of all kind of Printer, Scanners, Plotters.

Updating security patches for Systems.

Knowledge on VMware Installation.

Asset Management with XLs Sheet

Microsoft Office 365 Mail Users Creation, Roles Creation and Restriction.

PROFESSIONAL EXPERIENCE

Associate IT Support Engineering in PROCHANT INDIA PVT LTD in DLF IT Park at Chennai.

Associate Engineering in inspiriSYS (Accel Frontline Pvt Ltd) at Chennai.

System Admin & Technical Support in Chaallenger Info Tech at Madurai.

System and Networks Service Engineer in STAR COMPUTER CENTRE at (Vilathikkulam) Tuticorin.

TECHNICAL INSTITUTION CERTIFICATION

AMAZON WEB SERVICES (AWS) Course Completed in Chennai.

MCSA, CCNA, N+ in KATHS INSTITUTE OF TECHNONLOGY.

Laptop Chip Level Servicing in e-CAREERPLUZ INFO INDIA.

Basic Electronic Components & Hardware in CHAALENGER INFO TECH.

EDUCATIONAL QUALIFICATIONS

Graduation (PGDCA) Completed in ANNAMALAI UNIVERSITY CHENNAI in DEC/2019

Graduation (B.COM) Completed in TAMILNADU OPEN UNIVERSITY TUTICORIN in DEC/2016

PERSONAL DETAILS

Fathers Name

:

Syed shah in shah A

Date of birth

:

24.06.1990

Gender

:

Male

Nationality

:

Indian

marital status

:

Married

Location

:

Bangalore

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge & belief.

Place : Bangalore Signature

Date : (SATHIK BATCHA.S)

Contact this candidate