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Customer Care Sales

Location:
Dubai, United Arab Emirates
Salary:
3500
Posted:
January 11, 2021

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Resume:

ROMMEL RIVERA MICOSA * P a g e

PERSONAL PROFILE

A hardworking and motivated individual with pleasing and dynamic disposition and excellent work sense, can communicate with different types of people, and has the ability to handle task in highly pressured situations. With good oral and written communication, able to set priorities and decisions, ability to work with less supervision, leadership skills and decisiveness of being not just an employee but an asset to the company. WORK EXPERIENCE

KLM MIDDLE EAST GENERAL TRADING LLC. DUBAI, UAE August -December 2020 PROCUREMENT SPECIALIST/PURCHASING/LOGISTICS

Directs, administers and controls the day-to-day operations and activities of facilities and programs in an assigned area.

Provides leadership, support and guidance to facility management.

Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, and quality care.

Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines.

CAYCO FITOUT & TECHNICAL SERVICES LLC. DUBAI, UAE August 2019-Feb 2020 TEAM LEADER

Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area.

Provides leadership, support and guidance to facility management. Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, and quality care. Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines.

PROCUREMENT / PURCHASING / LOGISTIC May 2017- 2019 SVG INTERNATIONAL TRADING LLC. DUBAI, UAE

PROCUREMENT

Sourcing of all items needed by the clients.

Electrical, Hvac, Structural, Plumbing, Oil & Gas, Construction materials, Parts Etc . PURCHASING

Process purchase requisitions / orders within purchasing authority Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals LOGISTIC

The purpose of logistics management is to deliver the right product to the right place at the right time Management tries to account for every conceivable contingency that could impact this delivery to the final customer.

PROCUREMENT / PURCHASE / SALES May 2016 - 2017

RAJ HARDWARE TRADING EST. DUBAU UAE

Email : adjbx2@r.postjobfree.com

Cellular : +971-**-***-****

Nationality : Filipino

Date of Birth

UAE Dri. Lic. No

Visa Status

: March 17, 1971

: 1974678 Light Vehicle

: Employment

ROMMEL RIVERA MICOSA 2 P a g e

PROCUREMENT

OBJECTIVE 1 – Manage the Procurement Process and the Supply Base Efficiently and Effectively. OBJECTIVE 2 – Develop Strong Relationships with Other Functional Groups.

Responsible for Order Placement Timing, Supply / Demand Alignment, Material Replenishment and Supplier

Performance. (Building materials, Electrical, Construction & Heavy Equipment’s ) PURCHASING

Process purchase requisitions / orders within purchasing authority

Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals

Establish and negotiate contract terms and conditions, and maintain Supplier relationships.

Prepare and maintain purchasing records, reports and price lists. ROMMEL RIVERA MICOSA 3 P a g e

SALES

Maintained relationships with merchants, vendors and customers.

Help company set up its online store as well as a full blog forums and contents.

Manage payments and accounts receivable processing online payments. PROCURMENT/LOGISTIC Apr 2014 - May 2015

SAIFHURAIZ BUILDING MATERIAL TRADING LLC. DUBAI, UAE

Support Operational Requirement

Manage the Procurement Process and the Supply Base Efficiently and Effectively

Develop Strong Relationships with Other Functional Groups.

Develop Integrated Purchasing Strategies that Support Organizational Strategies, Goals and objectives.

Deals systematic coordination of all aspects of the procurement process including bids, price negotiations providing correct quantities and specifications, shipping and delivery. PROCUREMENT EXECUTIVE Dec 2011 – Mar 2014

SUPERJET GROUP LLC. DUBAI, UAE

Responsible for Order Placement Timing, Supply / Demand Alignment, Material Replenishment

Coordinate / communicate with clients from GCC Country and other US bases in the Middle East.

Sourcing the most affordable materials for the company’s manufacturing process.

Controlling the purchasing budget.

Monitoring delivery time to ensure that shipment are done on time.

Ensuring the adequate supply of all required materials, components and equipment.

Delivering cost savings for the company.

WAREHOUSE FOREMAN Nov 2005- Nov 2008

READINESS MANAGEMENT SUPPORT L.C (RMS) TAJI, IRAQ, APO AE 09378 (SUPPLY 3)

Provides site administrators with technical information and assistance relating to warehouse services.

Coordinates responses to Work orders and requests for individualized services to District sites and programs.

Provides information, prepares reports, maintains records and assists the Supervisor in the administration of the District wide warehouse program.

Determines storage space requirements, optimum stock quantities and proper methods of stock control and storage.

Inspects incoming stock for conformity to purchase orders and packing lists and reports shortages, damages and other discrepancies. Directs the return of defective, excessive, broken or incorrect items.

Trains subordinates in proper storage, inventory and supply procedures. WAREHOUSE MAN Jun 2005 - Nov 2005

READINESS MANAGEMENT SUPPORT L.C (RMS) TAJI, IRAQ, APO AE 09378

Unload inbound shipments safely and move product to storage locations.

Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped.

Load, unload, move, and store product using a forklift or other powered equipment.

Use radio frequency (RF) equipment for picking, receiving, put-away, and load functions as required.

Inspect forklifts and other equipment daily and report any maintenance issues to Lead ELECTRICIAN Nov 2004 - Feb 2005

READINESS MANAGEMENT SUPPORT L.C (RMS) TAJI, IRAQ, APO AE 09378

Performs electrical construction work. Verifies proper operation with plant processes.

Troubleshoots and repairs a wide variety of electrical/electronic equipment.

Inspects, adjusts, calibrates and tests metering and recording devices.

Checks and maintains emergency service equipment.

Completes job reports on labor and material.

Provides welding to support the electrical group. ROMMEL RIVERA MICOSA 4 P a g e

CO-OWNER /SALES AND MARKETING Mar 1997 - Apr 2004

F.A.B SEA RESOURCES INC. MANILA PHILIPPINES

Meets and exceed assigned sales productivity goals and/or quotes on a regular basis.

Focused merely on developing and expanding new accounts. Makes sales orders in an organized, efficient and effective manner.

Develops and maintains vendor or customer relationships (existing and new).

Communicates product and market information, checking inventory, negotiating prices, facilitating credit issues and problem solves.

MECHANICAL AND TECHNICAL SUPPORT

In charge of all vehicle maintenance

Generator operator and maintenance

Doing Electrical work as needed

BUILDING MAINTENACE / TECHNICIAN 1995 - 1997

PRINCE WALEED BIN TALAL BIN ABDUL AZIZ AL SAUD, RIYADH, SAUDI ARABIA

Inspect wiring installation of the Palace

Changing bulbs/light fixture of the premises

Installation of Satellite and Satellite phone in the desert SALES ASSOCIATE 1993 – 1995

AAFES COMMISSARY RIYADH, SAUDI ARABIA

Handle customer complaints professionally and escalate any serious issues to the Manager for suitable resolution.

Communicate to the customers the information on special offers/ sales promotion events.

Check stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels.

Provides prompt, courteous customer service.

Assists in maintaining proper inventory levels and shift audits. EDUCATION

Academic

Vocational: Industrial Electrician

Calamba Manpower Philippines (March 1991)

Secondary Education: High School

Saint John Academy Philippines (March 1989)

(Available upon request. With UAE attested Certificates ) Languages Tagalog(Filipino) : Mother Tongue

English : Excellent

Arabic : Basic

SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook) Good interpersonal

Fast learner and attentive

Procurement (Sourcing)

Purchasing

Sales

Warehousing

Maintenance

Company Driver

ROMMEL RIVERA MICOSA 5 P a g e



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