Sales Executive
Resume:
Jhenine S. Turla
** *** **** **********, *****, Guagua, Pampanga
*******.*****@*****.***
EDUCATIONAL ATTAINMENT
College Education
Bachelor of Science in Hotel and Restaurant Management Angeles University Foundation, Angeles City
2009-2013
Secondary Education
Mary Help of Christians School, Mabiga, Mabalacat, Pampanga 2005-2009
WORK EXPERIENCE
TASKUS
CLARK FREEPORT ZONE
Teammate – Customer Service Representative (Health Insurance Account) November 2020 – Present
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints. CROWN EQUIPMENT SINGAPORE PTE LTD (PHILIPPINES BRANCH) CLARK FREEPORT ZONE
Territory Sales Executive
February 2019 – October 2020
• Achieved targeted sales points per month
• Acted as a point of contact for existing and potential customers within assigned territory
• Reported on regional sales results (weekly, monthly, quarterly and annually)
• Demonstrated products and services to existing/potential customers and assists them in selecting those best suited to their requirements
• Established, developed and maintained business relationships with clients in the assigned territory/market segment to generate new business for the organization’s products/services
• Made cold calls (minimum of 50 calls per day if not on-site) and in-person visits (4 appointments per day)
• Developed clear and effective written proposals/quotations for clients. Up-sell and sell additional products/services
• Coordinated sales effort with marketing, sales support, accounting, logistics and service department
• Submitted oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Provided weekly report of pipeline and forecast
• Provided solution for each inquiry
CROWN EQUIPMENT SINGAPORE PTE LTD (PHILIPPINES BRANCH) CLARK FREEPORT ZONE
Retail Sales Support
December 2016 – February 2019
• Helped troubleshoot problems with customer orders, customer accounts and other related issues
• Provided the sales team with data reports and sales guides
• Provided assistance to management team members and executives as needed
• Provided customer service by staying on top of pending orders and customer requests
• Documented sales by creating or updating customer profile records
• Managed financial transactions (scheduling collections and deliveries)
• Assisted with inventory, including receiving and stocking units
• Coordinated with broker and forwarder the arrival and departure of shipment (import and export)
• Compiled daily lists of leads and delegating them to sales executives
• In-charge with website inquiries/leads and CRM Tools (Salesforce user assist, AS400 and Netsuite)
• Maintained an accessible and organized filing system for sales and admin
• Expedited requests rush orders and altering sales orders and shipping information as required
• Logged all the order intake of our sales executives
• Prepared proposal and contracts for the sales executives (10)
• Handled dealer accounts
MARQUEE RESIDENCES (AYALA PROPERTY MANAGEMENT CORPORATION) PULUNG MARAGUL, ANGELES CITY
Billing and Collection Officer
January 2016 – Aug 2016
MARQUEE RESIDENCES (AYALA PROPERTY MANAGEMENT CORPORATION) PULUNG MARAGUL, ANGELES CITY
Admin Assistant
April 2015 – January 2016
ST. NICOLAS COLLEGE
DOLORES, SAN FERNANDO CITY
College Instructor
June 2014-March 2015
ADERANS PHILIPPINES INC.
M.A ROXAS HIGHWAY CLARKFIELD PAMPANGA
Human Resource Staff
January 2014 up to June 2014
ST. NICOLAS COLLEGE
DOLORES, SAN FERNANDO CITY
College Instructor
June 2013-November 2013
TRAININGS AND SEMINARS ATTENDED
AS400 Induction-eLearning (sales tool)
Crown Equipment Singapore PTE LTD, Clark Freeport Zone December 2016
On the Job Training
Dainty Tea House & Cafe, Angeles City
September 2012
On the Job Training
Oasis Hotel, Angeles City
April-June 2012
Hotel Management Suite
Angeles University Foundation
March 2012
Front Office Seminar, Housekeeping Seminar and Demonstration, Ice Carving, Vegetable Carving, and Flower Arrangement
Microtel Inn & Suites Baguio City, Philippines
March 21-23, 2011
Events management seminar "Handling the best event ever" Angeles university foundation, Mac Arthur highway, Angeles city, Pampanga July 13, 2009
PERSONAL INFORMATION
Sex : Female
Date of Birth : June 7, 1992
Place of Birth : San Fernando City
Age : 28
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5'3''
Weight : 120 lbs.
Language/Dialect : Filipino, Kapampangan, English
SKILLS
AS400 and Netsuite trained
Basic Knowledge in POS
Basic Computer Skills and knowledge
Usage of the English Language fluently
REFERENCES
Mr. Widmark Luy
Territory Sales Executive, Crown Equipment Singapore PTE LTD
Mr. Alan Brojas
Sales Manager, Crown Equipment Singapore PTE LTD
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Jhenine S. Turla
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