Customer Care

KASSIM OYINKANSOLA TAOFIQUART

Address: *, ****** ****** ******, *****, Ipakodo, Ikorodu, Lagos

Email: adjbp5@r.postjobfree.com

Phone No: +234 813-***-****, 080********

Career Objective:

Energetic, extremely imaginative and service-oriented person, a good communicator who has a great customer approach with strong drive to see things through completion. Skills and Competences:

• Strategic planning • Client relationship management

• Decision making • Communication & problem solving

• Customer service • Time management

• Team work • Able to deliver under pressure

• Data reporting analysis • MS office suite

• Presentations

RELEVANT WORK EXPERIENCE

ACCESS BANK PLC Nov. 2018 to Nov.2020

Role: Customer Care Service Executive

Summary of Experience

• Communicating with clients and customers about their experiences with a product or service

• Providing advice on purchasing products or services

• Answering client or customer questions about properly using or accessing a product or service

• Taking or processing orders for a product or service

• Listening to customer or client complaints and working to resolve their issues

• Cross-selling of all the various products to customers PAGE INTERNATIONAL FINANCIAL SERVICE LTD Sept 2017 till sept 2018 Role: Direct Sales Executive

Summary of experience

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Sells products by establishing contact and developing relationships with prospects; recommending solutions.

• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Contributes to team effort by accomplishing related results as needed. Achievements

a. Rated the best sales executive for the company with a portfolio of over 200 active clients in march 2018

b. Achieved the minimum 18m naira loan accumulation for 4 months consecutively. BIOTAT VENTURES LTD May 2017 till Aug 2017

Role: Sales Executive

Summary of Experience

• Carried out all aspects of corporate sales and marketing initiatives and operations of the company

• Serving customers by selling products and also meeting their needs

• Servicing existing clients, obtaining orders and establishment of new clients for the company • Monitor competitors activities and report same to management

• Daily, weekly and monthly reporting for effective monitoring by the line manager

• Resolving customers complaint

• Contributing to team effort by accomplishing related results as needed Academic Qualifications

Federal University of Agriculture, Abeokuta (FUNAAB), Ogun State 2011- 2015 B.sc Biological Science (2nd Class Lower Hons).

Caleb International Collège, Ketu, Lagos State.

WAEC 2004- 2010

Unique Blossom Nursery and Primary School.

FSLC 1996- 2004

Interests:

Meeting people

Surfing the net

Referees:

*on request

Contact this candidate