MR. JAMES R. CLARK

Union City, GA Cell: 240-***-****

adjbo5@r.postjobfree.com

EXECUTIVE PROFILE

Motivated and dedicated professional with experience and a proven track record of success in customer service and client relations.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in scheduling, coordinating, monitoring, evaluating and managing clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

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CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

WALMART FULFILLMENT CENTER 04/2017-CURRENT

JOB TITLE: Inventory Control Quality Assurance Supervisor

● Communicates with or to individuals or groups verbally or in writing (e.g. customers, suppliers, associates).

● Maintains quality and accuracy of inventory.

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ELITE LINE SERVICES 09/2014-04/2017

JOB TITLE: Lead Customer Service Agent

● Performed clerical related responsibilities (e.g. filing, data entry, etc.) using Microsoft Office and other company software

● Served as a company trainer for new and existing agents throughout the company as required

● Managed the day to day supervision of a group of agents within my respective department

● Assisted Technicians with preventive maintenance which includes cleaning and applying lubrication to system components

● Prepared reports in the form of spreadsheets for current day’s operation data EDUCATION/LICENSES

RONALD E MCNAIR SENIOR HIGH SCHOOL, COLLEGE PREPARATORY DIPLOMA 2007 ALBANY STATE UNIVERSITY, ASSOCIATE DEGREE 2012

Microsoft Office Regulatory Compliance

Quality Assurance

Team Leader

Process Improvement

Client Relations

Subject Matter Expert

Client Satisfaction

Administrative

Customer Service

Professional Development

Reports/Documentation

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