Qualitative and quantitative research, writing, customer service

Caroline Spillane

**** **** ******** ****** ********, MD 20814 *************@*****.*** 301-***-**** Education

Bachelor of Arts in International Relations, University of Maryland, College Park, MD May 2020 Cumulative GPA: 3.78

Dean’s List: Fall 2017, Spring 2018, Fall 2018

Distinguished Dean’s List: Spring 2019, Fall 2019

Noteworthy Written Scholarship and Presentations

• Created a 20-page literature review detailing the prominent viewpoints in policy solutions regarding the proper disposal of electronic waste. I presented my findings, and proposed an original policy solution, to a group of 50 students and faculty.

• Produced a 14-page legal memorandum in which I compared the facts of the case to relevant legal precedent in order to determine if the plaintiffs had a claim against the defendant and, if so, if the law provided a defense against such a claim.

• Wrote a 9-page research paper arguing that American nudity laws need to be revised so that they are consistent across all genders. I presented my findings to a group of over 30 students and faculty. Relevant Political Work Experience and Community Service Conflict Resolution Center of Montgomery County, Bethesda, MD September 2019-December 2019 Intern

• Awarded the President’s Volunteer Service Award for individuals dedicated to a high level of volunteer and service, and who work tirelessly to solve some of the toughest challenges in their community

• Marketed services to over 50 prospective clients

• Planned a fundraising gala for over 100 people

• Designed advertising material using InDesign software Development Finance International, Bethesda, MD June 2019-August 2019 Intern

• Designed an exhaustive plan to bring aid to 100 million smallholder farmers in the developing world

• Collaborated with team members to help bring a multi-million dollar project to fruition

• Engaged in brainstorming that yielded ambitious and creative ideas

• Conducted large-scale data analysis using R Software, Tableau, and Excel

• Compiled and synthesized a literature review

Department of Government and Politics, College Park, MD January 2019-May 2019 Research Assistant

• Collaborated with UMD professor Dr. Sarah Croco on an extensive research project

• Orchestrated an independent research project on the impact of children on American elections

• Presented findings to a group of over 10 faculty members

• Conducted both qualitative and quantitative research

• Coded and analyzed large-scale data using R Software to investigate the correlation between my independent and dependent variables

City Council Campaign, College Park, MD September 2017 Ambassador

• Raised awareness in the community about the candidate’s campaign platform

• Encouraged and facilitated voter registration in the community Selzer Gurvitch Attorneys at Law, Bethesda, MD November 2015-June 2016 File Clerk

• Analyzed and recorded legal file inventories

• Performed administrative due diligence and review of wills

• Reported discrepancies

General Work Experience

The Cheesecake Factory, Washington D.C. September 2020-Present Server

• Provide exceptional customer service to at least ten tables per hour

• Demonstrate extreme attention to detail in order to ensure a seamless guest experience Ruth’s Chris Steak House,Bethesda, MD July 2020-Present Hostess

• Created a friendly and personal environment by greeting all guests with warmth

• Sought over 20 hours of training in order to develop an expertise in the intricacies of the company’s menu Old Maryland Grill, College Park, MD August 2019-June 2020 Server

• Performed multiple tasks at once, under high-pressure conditions

• Managed all business transactions for my guests

RJ Bentleys, College Park, MD May 2019-August 2019 Server

• Developed advanced interpersonal communication skills by engaging with a large number of very diverse people on a daily basis

University of Maryland Eppley Recreation Center, College Park, MD August 2016-January 2020 Pool operator and lifeguard

• Took the initiative to obtain 15 hours of professional development training in pool chemical science

• Ensured facility’s compliance with legal and safety regulations Montgomery County Aquatics, Bethesda, MD March 2016-August 2020 Manager, head guard, swim instructor, lifeguard

• Progressed through management ranks from Lifeguard to Swim Instructor, Head Guard, and Manager

• Proactively sought training, achieved certifications, and acquired management support to achieve promotions

Leadership

University Student Judiciary, College Park, MD January 2019-May 2020 Central Board Member

• Exercised logical reasoning to determine the most effective sanctions for students

• Educated students about and held students accountable to the policies of the University of Maryland

• Promoted integrity, character, and ethics within the campus community Democracy Matters organization, College Park, MD January 2019-May 2019 Treasurer

• Advanced the widespread initiative to get corporate money out of politics

• Increased the organization’s membership by 50%

• Educated the public about benefits of publicly funded elections and small donor matching programs Ten Women Plan for Kappa Alpha Theta, College Park, MD January 2018-May 2018 Facilitator

• Organized and prepared weekly meetings

• Led educational discussions about sexual assault awareness and prevention

• Achieved necessary training to lead program

Skills

• R Software, Tableau, Qualtrics, Excel, InDesign, LexisNexis, Microsoft Office Suite

• Spanish proficiency-conversational

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