Customer Service Assistant
Resume:
BENJAMIN WARDA
*******@*******.***
Linkedin.com/in/benjamin-warda
Present Address: Permanent Address:
Amherst, New York 14226 Amherst, New York 14226
EDUCATION UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Bachelor of science in Business Administration, December 2020
Finance Concentration
GPA: 3.30/4.00
EXPERIENCE Delta Sonic Car Wash, Amherst, New York
Technician, 04/2012 - Present
Deliver fast, friendly, and professional customer service related to car washing and detailing services
Provide attention to detail in all location duties to ensure management and customer satisfaction
Guide and critique new team members on general car wash procedures
Advise feedback to upper level management on how to improve operations
INTERNSHIP Cetera Investors, Buffalo, New York
Financial Services Intern, 06/2020 – 08/2020
Attend weekly intern conference calls that cover a different topic each week, complimented by homework assignments that reinforce the material
Observe office training classes, taught by office management in which participants work together to come up with solutions for client cases
Learn about how Cetera Investors believes in increasing access to independent financial advice and making a difference for those they serve.
Complete a mock client project throughout the internship using gained knowledge to put recommendations and illustrations together for the hypothetical client
COMMUNITY
SERVICE The First Tee of Western New York, Buffalo, New York
Assistant Golf Coach/Mentor, 01/2017 – 08/2018
Assisted senior golf coach with teaching lesson plans to classes of up to 30 students
Introduced golf skills and fundamentals to students one-on-one to meet requirements of individual needs
Convened with senior golf coaches how to improve daily lesson plans as well as matters pertaining to overall program
Provided feedback of student’s performance to parents when approached and set goals to accomplish each following class
TECHNICAL Desktop Applications: MS Word, Excel (power pivot/query) PowerPoint
SKILLS Database: MS Access, Salesforce
Project Management: Teamwork, task management, prioritization, scheduling
Finance: DCF modeling and analysis, Bloomberg terminal
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