MOMOH,OLUGENGA OLUKAYODE

Sex : Male

Status : Single

Date of birth : 23 May 1985

Religion : Christianity

State Of Origin : Ondo State

Contact

Tel : 080********

e-mail : adjbh0@r.postjobfree.com

Address

5, Adeosun Street, Itire-Ikate, Surulere Lagos, Nigeria

Profile

Objective

To be efficient in performance and productivity using my skills, ensuring the best form of service and practices in attaining corporate and organizational goals while acquiring knowledge and exposure driven towards self development.

Key Skills And Competences

-Very good in Planning, Interpersonal and Communication Skills

-Possess good analytical and problem resolving skills

-A good team player with exemplary leadership skills and / motivator

-Fast learner with good adaptability

-Ability to work under pressure and meet deadlines

-Good attention for details

-Self-motivated and possess ability to work with little or no supervision.

-Proficient use of Microsoft Office Suite.

Education

M. Agric (Agric -communication and information management) 2018

Federal University of Agriculture Abeokuta {FUNAAB}, Ogun State

NATIONAL YOUTH SERVICE (NYSC) 2012 - 2013

Oyo state

B. Agric (Animal Science) 2007 - 2012

Federal University of Agriculture Abeokuta {FUNAAB}, Ogun State

National Diploma [ND] Agric Engineering 2001 - 2004

Lagos State Polytechnic, Lagos

Senior School Certificate (SSCE) 1996 - 2001

Del International College Lagos

Government College Lagos

First School Leaving Certificate 1991-1996

Ikija day Nursery / Primary School, Lagos

Work Experience

PassageTelecommunications (PassageMobile) July 2020 – Till date

Lead product evangelist/operations/customer service personnel

Creating marketing and sales lead, working with product developers for the business startup

Generating content, social media engagement, attending and create online events to create sales leads

Ensure the smooth operations of the PassageMobile Application platform

Product testing, analysis, overview to attain the seamless functionality of the product and training of team

Attend to and execute any other administrative and managerial task required

Accomplishments

Creating awareness, marketing materials and improving brand perception

Build up a team, support and establishing a standard for the product

Steadily growing the customer base of the company

Paycom (Ofood and Opay QR) August 2019- March 2020

Operations personnel

Ensured the smooth running of the Ofood Application platform

On-boarded and updated merchants information on CRM

Daily check on merchants accounts for abnormalities

Regular training of the Operations team on various task required to be completed by management

Product testing, analysis and overview to attain the aim seamlessly

Resolve BDM/merchants complain on the App

Carry out any other managerial task required by the management

Admin/Operations assistant(Key account Opay QR)

keep record of all merchants store module, order module and trading module

Calculating merchants order and trading module proportion

Summit daily and weekly report of merchants order and trading module

Regular check and smooth running of the QR App platform

Keep record of Key account's agreement for the department

Accomplishments

Reduced cases of irregularities by been proactive in cases

Provided brand content and engagement approach for digital marketing

Leveraged on clients business functionality and diversification

NTA Star Television Network Limited (StarTimes) 2015 – JULY 2019

Team lead online customer service representative

Communicate with followers, respond to queries in a timely manner, monitor and saving online customer reviews

Monitor the company’s social media accounts and offer constructive interaction with users

Uploaded contents on media platforms and monitoring feedback/brand communicator at events (English and pidgin)

Company’s live chat correspondent also analyse customers assessment on App usage

Work closely with the marketing team to develop social media campaigns that help to achieve

corporate marketing goals

Consistently create training materials and train /motivate team members on product and service

Accomplishments

Improved positive feedback by demonstrating professionalism in every conversation with clients

Increased the customer retention of the department

Increased resolution of customer complaint, average of 55% per day

Recognized by the manager as the best departmental staff

Team lead Call center agent

June 2018 Till Date

Handled calls (Inbound and Outbound)

Resolved customers’ product related complaints

Gave feedbacks on every survey handled and other responsibility as given by supervisor.

Accomplishment

Resolved 70% of customers complain per day

Increased customers knowledge of company’s product and service

Consistently a team player and improving the team

National Youth Service Corps 2012 - 2013

Ilupeju Community. Grammar School Iwere-ile, Iwajowa local government, Oyo state

WORLD HEALTH ORGANISATION (Supervised/ validated of immunization processes and Collation of

data)

FUNAAB Ishaga farms, Ogun state 2010 - 2011

Industrial Training (Intern-ship)

Prepared land for easy planting (ploughing, harrowing, levelling)

Brood and bred poultry stocks

Cultivated, produce and marketed of farm produce

August 2017 to May 2018

SURULERE LOCAL GOVERNMENT (Works and Housing Department) 2005 - 2006

Assistant admin/office assistant

Handled and sorted office files

Project Inspection, monitoring to ensure expected outcome

Updated the HOD on reports of ongoing project

Hobbies

Travelling, learning and educating, watching movies, technology related issues, motivating people, reading, meeting People

Certificates

Customer retention and dormant reactivation (StarTimes management)

Leadership and Sales training (LIZALPHIL CONSULTING)

Certificate in Microsoft word desktop publishing

Referees

Available on request

Contact this candidate