Sales Manager
Resume:
Sreyas Namboodiri
Project and People Management with Experience in Business Operations, Sales & Technical support
Successful Assistant Manager In BPO/KPO Industry with 8 years of experience in People and Project/ Inventory Management along with Call Quality check, 7 years into System & ISP Technical Support and experience in Sales & Collections. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Enhance team performance and maximize customer satisfaction by strategically managing inventory and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Highly effective at tackling multiple tasks at once and working with lots of different personalities.
Work History
2016-12 - Current
Assistant Manager (People & Project)
Optum Global Solutions, Hyderabad, Telangana
4 years 2 months +) People Management.
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Achieved recognition from senior management for contribution to Business success, including managing Inventory, employees, and operations to foster optimal performance.
Reviewed ageing inventory and followed-up with support staff to resolve root cause of delay.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
2012-09 - 2016-12
Call Quality
Optum Global Solutions, Hyderabad, Telangana
4 years 4 months) Evaluate calls for Onshore associates.
Documented and reported issues with compliance, standards of care and quality assurance requirements.
2006-06 - 2012-06
Technical Support
Mahindra Satyam, Hyderabad, Telangana
Monitored systems in operation and input commands to troubleshoot areas such as Desktop Setup, Microsoft Word, Excel PowerPoint, Modem Router setup
Configured hardware, devices and software to set up workstations.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Managed calls as per set targets, 150-200 calls, to achieve Customer & Business Satisfaction
2001-07 - 2006-06
Entrepreneur
Business Entrepreneur, Mumbai & Hyderabad, India
Various Sales Projects within Mobility Domain.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Credit Card Collection as Third party.
Tele Sales In BPO
Sales Service for Jewellery & Crystals
Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 50%.
Education
Bachelor’s Degree
Certifications
Best People Manager Awards
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 60+ in the development of Claims Operations.
Supervised team of 60+ staff members.
Resolved product issue through consumer testing.
Documented and resolved Inventory issues which led to Business Improvement.
Languages
English
Hindi
Contact
Address
Hyderabad, India, 500067
Phone
adjbgw@r.postjobfree.com
linkedin.com/in/sreyas-n
Skills
Quality, Project & Team Management
Vendor & Business Development
Service & Sales Delivery
Customer satisfaction
Requirements Analysis
Employee performance evaluations
Personnel training and development
Account updates
Recruiting and Interviewing
Budgeting
Staff Supervision
Contact this candidate