MICHELLE A. BAKER

PHONE: 630-***-**** E-MAIL: adjbgo@r.postjobfree.com

HTTPS://WWW.LINKEDIN.COM/IN/MICHELLE-BAKER-17543022/ PROFESSIONAL SUMMARY

Driven executive leader with extensive experience in managing day-to-day operations, strategic planning, finance, and administrative management within the food service industry. Demonstrated history of providing an exceptional guest experience at venues through strategic partnerships and elevating guest expectations for their culinary journey. People -focused executive who is passionate about organizational development and creates a positive and collaborative environment for customers, vendors, and employees. Hands-on and results-oriented professional who drives change and continuous improvement throughout the organization and always looks for ways to optimize organizational productivity and increase operational efficiency. Self-starter with a strong level of team building, leadership, critical-thinking, analytical, time-management, and problem-solving skills. Articulate and inclusive communicator who thrives on new challenges and is known for bringing the right people together to drive critical thinking, collaboration, and to work through any problem to manage project challenges to a successful outcome. Fosters a positive organizational atmosphere which allows for the free-exchange of ideas and the sharing of diverse perspectives to achieve professional growth and desired outcomes. PROFESSIONAL SKILLS

• Cross-Functional Teams

• Strategic Planning

• Business Development

• Continuous Improvement

• Contract Negotiations

• Operations Management

• Team Coaching & Development

• Financial Planning

• Customer Relationship Growth

• Market / Competitive Analysis

EXPERIENCE

REGIONAL VICE PRESIDENT

Legends Hospitality, New York, NY

Jan. 2020 to Present

• Manage day-to-day operations for $100M in annual revenue with an additional $100M directly reporting to me.

• Cultivate strong relationships with client and business partners by providing leadership and direction for concessions, premium services, and merchandise operations.

• Communicate responsibility and drive accountability throughout the organization to achieve desired functional and operational excellence.

• Develop projections and ensured financial targets were met, and direct and indirect costs were managed effectively and within budget.

• Ensure compliance with federal, state, local and company regulations (alcohol sales, OHSA, payroll, EEO, employment issues, etc).

• Maintain and oversee management personnel to include developing, promoting, counseling, mentoring, training, and performance evaluations. CENTRAL REGIONAL MANAGER

Legends Hospitality, New York, NY

Mar. 2016 to Dec. 2019

• Provide operational and strategic growth and manage P&L for region that generates

$70M in annual revenue across 11 North American sites.

• Conduct competitive intelligence analysis, identified new market opportunities, and developed strategic plans for market expansion in the region.

• Grow top line sales by providing an exceptional customer service experience and capitalizing on impulse sales.

• Provide financial reporting including cash flow analysis, monthly financials, and quarterly and annual reporting. Exceeded budget expectations past 4 years.

• Provide leadership and training programs so that employees can progress into roles of increased responsibility and grow their career.

• Keep employees inspired in order to overcome obstacles to make an immediate impact and achieve business objectives.

• Manage direct reports and employees and was responsible for candidate interviewing and employee hiring, development, mentoring, and performance management. DISTRICT MANAGER II – BUSINESS & INDUSTRY

Sodexo, Gaithersburg, MD

Jan. 2011 to Mar. 2016

• Project manager who had to work in a matrixed environment to deliver on new revenue potential and cross-market opportunities.

• Managed annual sales volume of $25M and p rovided strategic direction to 11 general managers within the district and ensured that all were held accountable.

• Established framework for process changes which centered on improvements on product/services positioning and effective strategies for revenue growth.

• Worked with customers, including 3 of Sodexo’s largest accounts, to identify their needs and then proposed solutions that met those needs and requirements.

• Developed and maintained strong working relationships with multi-disciplined team to effectively drive the achievement of goals and establish a sense of community.

• Coached and mentored other team members to increase their subject matter expertise and to improve individual and team performance.

VICE PRESIDENT – DINING SERVICES

AVI Foodsystems Inc., Warren, OH

Dec. 2007 to Dec. 2011

• Directed 362 dining units across 7 states and supervised 9 Regional Managers and cross functional dining business unit team.

• Managed and retained strategic account relationships and grew same store revenue by 2% in the first seven months in the position.

• Secured new customer accounts and increased new business revenue by $3.2M in 2008 and solidified $4.0M leading into 2009.

• Identified, created and managed new training content and programs for marketing, culinary, wellness, and sustainability professionals.

• Launched new initiatives as financial incentive program for division managers, standardized pricing structure and catering program, and bi-annual dining conference. REGIONAL MANAGER

AVI Foodsystems Inc., Warren, OH

Apr. 2004 to Dec. 2007

• Lead staff across 38 sites (Cleveland, Sandusky, Toledo, and Findley areas) and ensure team members excelled in sales, service, quality, and profit goals.

• Managed revenue of $15M and P&L statements, prepared operating budgets, and set performance expectations, measured effectiveness, and enforced quality standards.

• Directed standard operating procedures and auditing processes and ensured that all operations were in compliance with state and company policies and regulations.

• Handled recruiting, and personnel/development needs for union/UAW employees.

• Drove change and continuous improvement throughout the organization to optimize organizational productivity and improved operating costs by 4%. District Manager AVI Foodsystems, Inc., Warren, OH Jul. 2001 to Apr. 2004 MEMBERSHIPS

• President – Legend's Employee Resource Group: L.E.A.G.U.E. of Legendary Women

• Membership Chair – Fox Valley Ski Club

• Member – Women’s Food Service Forum

EDUCATION

• Bachelor of Arts (BA) in Business Management ( 2019) Colorado State System, Greenwood Village, Colorado

• Associates Degree in Marketing and Sales and Hospitality Management (2001) University of Akron College of Business

The University of Akron, Akron, Ohio

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