Nishma Mital

248-***-****

adjbgc@r.postjobfree.com

Objective:

Pursue a challenging and rewarding career, where I can use my diverse skills, knowledge and expertise to add Value to the Organization, Return on Investment for the owners, Motivate Team Members and Leaders and add value to the Guest Experience.

Join a company that offers challenges & the opportunity to grow with the company, where goals & objectives are clearly established & the tools and resources to reach the goals are provided.

Work Experience:

08/2020 – Present Complex Dual Property Assistant General Manager

Holiday Inn Express, Harrisonburg, VA

Country Inn and Suites by Radisson, Harrisonburg, VA

09/2017 – 12/2018 Room Operations Manager, Detroit Marriott Troy, MI

Empower (GXP/GXI)

Guest Satisfaction: Raised GSS scores from 80th percentile to 95th percentile

Reviewed Guest Voice and Problem Resolutions, ensuring 101% guest satisfaction

Built an excellent Operations team for Detroit Marriott Troy

Same day selling strategy to increase occupancy levels

MARSHA/PMS Maintenance

Atlas/MyHR

Upsell Strategy

Concierge, LP, AYS, Bellman, Front desk communications, performance, uniforms, supplies, reports, questions and concerns – Maintaining relationships, standards & procedures (SOP’s and LSOP’s), training

Schedules and reports

Assist the accounting department with day to day functions

Budgeting, managing expenses, exceeding financial goals

08/2016 – 9/2017 Acting Operations Manager/AGM/GM, Courtyard Pontiac

Budgeting for the front office, housekeeping and Bistro

Coordinating services with the Lodging Managers

Maintaining relationships, standards and operating procedures in Housekeeping, Front Desk and Bistro department

Conducted daily inspections for cleanliness

Coordinating departmental and safety training

Employee Satisfaction – Empower and Lead

Schedule maintenance, time and attendance tracking, payroll

Guest Satisfaction (Scores went up from most reds to most greens)

Guest problem solving and service recovery

Reports, Sales Assistance, Meeting room setup

Deposits and cash balance

Accounts Receivable, Accounts Payable

Training and SOP implementation

Credit Card Reconciliation

Credits to Credit Card Reconciliation

Internal audit processes

08/2015 – 08/2016 Operations Supervisor, Courtyard Pontiac

Front desk responsibilities

Assist in Sales (Create catering menus, group blocks, reservation links, payment information)

Accounts Receivable

Rewards Coach

The Market Champion

Assisting with the grand opening of “The New Courtyard”

09/2011 – 03/18 ICAE (Indus Center of Academic Excellence),

Operations & Administrative Manager

Event Planning (competitions, contests, BOD annual offsite event, picnic, college night, Teachers meetings and parties, Annual Banquet)

Front desk help, reorganization and computer files set up using Microsoft Office

08/2009 – 06/2013 Rochester Community Schools, Assistant Teacher

Special Education Early Childhood (3-5 years)

Post Graduate Severe Autism Program (adults 18-26 years)

08/2007 – 06/2009 Frontline Placement Technologies, Para Educator

Substitute in Special Education at Rochester Community Schools

10/2005 – 12/2010 News America Corp., Advertising Representative

Product Advertising in Retail stores

10/2000 – 07/2002 The Republic, Columbus, IN, Billing Coordinator

Accounts (billing of retail, classified, etc.)

Reports (GL, month-end reports (Aging))

Customer problem solving

PBS system maintenance and backup

Interacting and maintaining good relations with the customers

7/2000 – 10/2000 ArvinMeritor, Columbus, IN, Cost Accounting

Cost Accounting

Plant Efficiency

Reconciliation of Production and Shipments

Quality Problem and Theoretical Cost of Production Reports

6/1991 – 06/1994 Grand View Resort, INDIA

Housekeeping Supervisor

Restaurant Supervisor

Games and Activities Coordinator, Concierge to plan sightseeing for guests

Management of Guest Satisfaction

Check in/Check out

Education:

7/98 – 5/99 Washtenaw Community College, Ann Arbor, MI

Business Computer Programming Courses completed:

Intro Visual Basic and Access, Intro Oracle SQL, Intro Programming with C++

1995-1996 Purdue University, West Lafayette, IN

Completed 41 undergraduate credits in Accounts with a GPA of 3.76

Intermediate Accounting, Management Accounting, Communication

Delhi University, New Delhi, INDIA

Bachelors in Commerce & Business Management

Management Studies Promotion Institute, New Delhi, INDIA

Attained Marketing Management Diploma

Awards:

Bruce White Commitment to Excellence 2016

Other pertinent information:

Proficiency in Microsoft Word, Power Point and Excel

Proficiency in Board maker, Internet navigation

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