Customer Service Care

EVELYN MUTHONI MURIIITHI

Telephone no: +254-*********

Email: adjbg4@r.postjobfree.com

Bio Data Gender: Female

Year of Birth: 12th August, 1990.

Nationality: Kenyan

Personal Profile BUSINESS ADMNISTRATION, ACCOUNTING AND CUSTOMER CARE

4 + years work experience in Office Administration, Customer Service, Accounting & Finance and currently seeking a job in Office Administration / Administration support where my skills will be developed further as I contribute towards achievement of organizational goals and objectives.

Result-oriented achiever and highly motivated, proactive and creative individual with ability to remain focused under tight deadlines and works with minimum supervision

Analytical and conceptual thinking, with a conscientious approach to managing workloads. Accomplished communication skills, both written and verbal. Education and

Training 2010-2013

Kenya Methodist University

Bachelor of Business of Business Information and Technology-Second Class Lower Division

2009-2008

Kenya Methodist University

Pre-University Qualification

2004-2008

St. George’s Secondary School

Kenya Certificate of Secondary Education

Skills Behavioural and Professional skills

Administration: Excellent in running of office and business operations, drafting and maintain documents, providing executive support, performing front office duties and ensuring proper maintenance of assets and facilities.

Proven ability to handle confidential information with discretion, adaptable to various competing demands while demonstrating highest level of customer/client service and response.

Strong communicator who interacts effectively and respectfully with partners and clients across the spectrum of social, professional and economic backgrounds and cultures.

Good client management skills, ability to work under minimal supervision with high level of integrity, ability to write a comprehensive and well outlined administrative reports.

Customer care skills such listening, answering enquires from customers and solving client’s complaints in timely and professional manner, client’s database management and relationship building.

Experienced in executing finance and accounts duties in an organization while ensuring financial records are maintained in compliance with accepted policies and procedures.

Excellent skills and knowledge in preparation of finance/ accounts statements, financial reporting and analysis, financial risk management, budgeting and expenditure control.

Strong organizational skills which reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail, interpersonal skills and the ability to build relationships with stakeholders, internal and external customers.

Computer and Data Management – Proficient User of Microsoft Office suite, Ms.- Excel, Ms.- Word. Experience in developing and maintaining databases. Acquired experience in, data collection, entry and analysis

Work

Experience

April 2015- To date PHOTO HIVE AND ELECTRONICS LIMITED Position: Customer Service/Administrative Assistant Key Responsibilities

Document management - Coordinating and screening flow of information & documentation, maintaining electronic and paper based filing systems, mail and courier management.

Ensures board rooms / areas are always ready for meetings.

Ensuring safe custody of all confidential documents, stationery, office supplies and monitoring usage of office stationaries.

Managing all matters pertaining to Administration/office appearance and utilities, handling administrative tasks and provided research and administrative support to all departments and individuals.

Oversee maintenance of office and all the company repair and motorcycle servicing.

Work hand in hand with the HR & Administration Manager to ensure all staff and organization assets and tools are covered adequately and timely and the respective premiums paid promptly.

Planning and coordinating administrative procedures, systems and devising ways to streamline processes, monitoring inventory of office supplies and purchasing of new material with attention to budgetary constraints

Maintaining confidentiality and integrity of correspondence in the Office by drafting letters and documents, collecting and analyzing information and initiating communication.

Responding to general inquiries and attending to walk in visitors, receiving incoming calls and forwarding to relevant persons/take messages.

Customer Service Assistant duties and responsibilities

Provide assistance to customer services personnel

Organize and schedule customer orders to an appropriate department

Ensure customer orders are met on time

Interact with customers to know their requirements and needs

Resolve conflicts and complex issues relating to customer services.

Ensure dispatching and shipping of products is met with customer deadlines

Maintain and manage customer files and databases

Coordinate and collaborate with cross-functional teams to ensure quality services to customers

Assist customers in locating the required merchandise

Implement company policies and procedures in providing good customer services Sept 2013-April 2015 ELTON’S PHARMACY LIMITED/MALIBU PHARMACY Position: Cashier

Key Responsibilities

Petty cash handling, operated check-stand equipment: cash register, PDQ machine.

Payments advice to clients, maintained fast, friendly customer service.

Operated check-stand equipment: cash register, PDQ machine.

International Money transfers with Money Gram, processed monetary transactions including Cash, cheques.

Filling and preparing reports and invoices.

Prepared and provided scheduled and ad hoc reports of specific activities carried out June-Sept 2013 BEACON TECHNOLOGY

Position: Accounts Assistant

Key Responsibilities

Participated in annual audit by providing documentation the auditors, ensuring accuracy of all information needed by the auditor

Analyzed monthly balance sheet accounts for reporting, generated financial statements and facilitated account closing procedures monthly.

Updated and implemented all necessary internal controls, policies and accounting practices and receipting all revenue collection.

Regular reconciliations of all bank accounts, monitoring of petty cash and bank balances to ensure sufficient funds were always available for daily operation of the company.

Fixed assets register maintenance - Maintained a register of the Company permanent assets and regularly updated assets inventory through periodic physical stock taking.

Ensured all tax and statutory accounts (PAYE, NHIF, NSSF, withholding taxes and VAT) were Referees Mr Charles Mungai

Operations Manager

Photo Hive Studio and Electronics Co.LTD

Mobile number +254*********

Ms. Agnes Njoki

Group Finance Manager

Naivasha Horticultural Fair

P.O Box 446**-***** Naivasha, Kenya

Mobile number +254-***-***-***.

Erick kiki

Pharmacy Manager

Malibu Pharmacy

Mobile number +254***-***-***.

fully reconciled, returns filed with the relevant authorities and paid on time.

Maintained and updated the customer’s account, generating and sending out customer invoices and statements, receipting any payments made into the system Jan-May 2013 KENYA TEACHERS TRAINING COLLEGE(KTTC)-GIGIRI Position: Internship

Key areas of learning

Network security

Operating systems and maintenance of active IT directory

Helpdesk support

System and network administration

Network security

Authentication and security protocols among others Short Course

Short Course

Star College of Management Studies –CPA Section 1 July 2018-November 2018

Contact this candidate