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Customer Service Information

Location:
Beirut, Lebanon
Posted:
January 10, 2021

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Resume:

Rami T. Bou Nicolas

An eager experienced business major graduate that is looking forward to find an

appropriate position at a well reputed business to continue a career in Management and Information systems/Information Technology Management, or any management field. A highly skilled and well-seasoned med/senior level ITM with years of expertise in planning coordinating implementing and evaluating the effectiveness of systems, infrastructure and staffing required to accomplish department projects and objectives Qualifications

Enjoy working with people of diverse backgrounds, cultures, and professional levels.

Possess strong public relations, communication.

Able to identify and resolve problems, remain organized and work well with little or no supervision

Working knowledge of various computer software programs.

Excellent communicator with strong leadership skills.

Fast Learner, team player, outgoing and work well under pressure. Sociable with positive attitude.

Hard working, ambitious and very reliable.

Byblos, Lebanon. +961-******** adjbg1@r.postjobfree.com E

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2019-March-Nov.

Intercontinental Hotel Groups –Crowne Plaza, Hamra, Beirut, Lebanon Technology Supervisor

-Responsible for the Technology’s internal network and computer systems. To analyze the company's technology needs, developing systems and software, implementing hardware and software, conducting tests and maintain ongoing operations of all systems and networks, identifying and ensuring staff development programs Determining system reload and backup procedures for database and critical applications,Monitoring and maintaining mainframe systems, servers. Equipment repair, repair for remedy failures, network cable replacement and repair, replacement of information technology components, Preparing and installing network software and maintaining internet connection on the networks. Security and firewall installation to keep internal network secure, network vulnerability testing. IP addresses management on local servers, creating topology local networks for offices of various departments. Maintaining active directory and their access rights. Responding immediately to provide technical support to service issues and requests across the company. LinkedIn Twitter

2017 – present

Owner/Operator ByblosVapes

= Running Small Family Business that we opened which is growing in selling E-cigarettes & Vapes, and electronics and their accessories.

= Responsible for purchasing, selling, marketing, photography, shipping, accounting, customer service, and maintaining website.

= Prepared, managed, developed, championed, monitored, and presented

= Maintaining company website with up-to-date with product specifications and availability

= Managing ByblosVapes responding to customer inquiries in a timely fashion and answering questions on available stock and product performance.

= Selling a minimum number of products based on goals and objectives defined by sales metrics

= Coordinating with webmaster to update the website and create Internet promotions and advertisements

= Disclosing terms of sales with vendors and reviewing inventory replenishment

= Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner

2015 – 2017

Technology Officer American University of Middle East (AUM) Kuwait.

= In Charge of all critical information and data available on University server, planning and creating reports and analyzing reports of all types and for most of the university departments and to top management directly. In charge of the planning and structuring team to create a study plan and to structure it to reach to the right critical target and report all the critical decisions to top management. In charge of student registration process and all grading data and information up to graduation process. Monitoring and applying all rules and restrictions on Banner system for students and faculty.

= Information Systems.

= Analyzing and Reporting.

= Data & information structuring.

= Planning and structuring of all critical decisions.

= Registration processes for students.

LinkedIn Twitter

2012 – 2015

Business Development Manager Sahaco Furniture Design, Adonis, Industrial area, Lebanon

= In charge of business planning and operations and analyzing all information to be used for creating a better solution for the system of the company.

= Using technology and data used to reach targets at best possible ways. Store Management and stocking for logistics for all available raw materials to cut down production lost and wastes that can be overcome with no costs to reach target production at lowest possible cost and waste using all possible ways.

= Management Department.

= Store management.

= I.T

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2006 – 2013

Lebanese American University (LAU) Hamra, Beirut, Lebanon.

= B.S. in Management & Information System. (MIS) Hamra, Beirut, Lebanon.

= Information Technology Management. (ITM)

= Lebanese American University (LAU)

SK

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WORK

Word

PowerPoint

Access

Excel

INDESIGN

PERSONAL

English

Arabic

Russian

French

SOCIAL

LinkedIn Twitter



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