adjbf9@r.postjobfree.com

mmm

Senior Software Engineer working in Wipro Technologies with 6.10

years of overall experience in IT and 3 years working as a ServiceNow Developer/Administrator in implementing ITSM, HR, Portal, Platform and administration. Possesses an impeccable written and verbal communication skills, and excellent interpersonal skills. CERTIFICATIONS

SKILLS

TasbeehaShara

ServiceNow Developer/Administrator

965-***-**** Career Objective

Professional Experience

ServiceNow Platform

Service Portal

JavaScript

HTML

CSS

AngularJS

Bootstrap

ServiceNow Strong Communication Certified

System Administrator

Micro-Certifications on the

below topics

Flow Designer

Service Portal

ATF

Performance

Analytics

Virtual Agent

Wipro Technologies

ServiceNow Administrator, Aug 2017 – Present

• Worked for UK based pharmaceutical company as a

ServiceNow Developer/Administrator expertise in Design, Implementation and Administration.

• Expertise in CMDB data export from ServiceNow to Oracle DB using Data Source, Transform Map, JDBC Probe Script and automated using workflow.

• Automation of hiding or unhiding Modules and menus in application navigator

• Guided tour creation using UI Pages in ServiceNow platform

• Language translation(Internalization) of form fields to 13 languages

• Expertise in automation using scripts

• Good Knowledge in scheduling scripts and imports using data source

• Hands on experience in Business rules, client scripts, ACL, UI Policy and UI action, Flow designer.

• Integrated ServiceNow with eG Innovation, Alexa, Google Assistant.

• Hands on experience in Event management for creating incidents and auto remedy.

• Implemented Portal design, developed and configured to use OOTB widgets, custom widgets in its pages in multi-tenant instances

• Responsible for branding portals, creating themes, header, footer and Page redirection

• Responsible for releasing update sets into Test, QA and Production at the end of sprints and troubleshooting the fixes Education

B.E in Electrical and

Electronics Engineering, 2013

with 8.5 CGPA

Anna University, Chennai.

• Knowledge on HRSD for case creation, Implementing Life cycle events.

• Hands on experience in Knowledge management, Emails and Notification.

• Troubleshooting issues in ECC Queue.

• Responsible for preparing design documents and test case preparation for unit testing.

• Worked in an Agile methodology to automate the ITSM

• Responsible for implementing User administration

• Implemented workflows for Case Escalation and Change for approval process

• Implemented data separation for separating data for different groups using business rules and script include

Senior Software Developer, May 2015 – Aug 2017

• Worked for a telecommunication-based company for developing UI pages using HTML, CSS, Javascript

• Involved in developing critical requirements

• Responsible for training freshers & peer to peer testing

• As a developer, performed multitasking

Software Developer, March 2014 – Apr 2015

• Worked for telecommunication-based company for developing broadcasting products using C3 tool

• Involved in analysis, design, implementation and testing phases

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