Calelero, Leonora Page *
+63-908-***-**** • adjbc4@r.postjobfree.com • Parañaque City, Philippines • linkedin.com/in/leonoracalelero LEONORA CALELERO
HR Business Partner
Lead/Manager •
QUALIFICATIONS SUMMARY
• HR Business Partner Manager with over 5 years of success in accomplishing corporate objectives by driving talent programs, handling people dynamics, and advising on HR policies.
• Proficient in planning, budgeting, and forecasting. Demonstrated ability to collaborate with executives and global HR colleagues to achieve ambitious goals.
• Excellent communication skills, including conflict resolution, negotiations, and creating strategic alliances.
• Promotes execution excellence and change management to broad-based initiatives including talent reviews, inclusion and diversity, workforce planning, talent analytics, and overall process improvements in service to a positive employee experience.
• Established an accomplishments-driven career highlighted by rapid acceleration to increasingly responsible positions. AREAS OF EXPERTISE
HR Program Delivery • Employee
Experience • Talent Management &
Retention • Labor Laws •
Compensation & Benefits •
Leadership Development • Delivery
Excellence • Client Centricity •
Operational Excellence •
Collaboration • Navigating
Ambiguity • Workforce Planning •
Coaching • Center of Excellence •
Strong Project Management Skills
AWARDS &
CERTIFICATIONS
Workday for Accenture All-Star,
10.2020
Top Team Lead – Washington Gas
Front Office: FY 2011
Top Team Lead – Washington Gas
Front Office: 12.2010, 01.2011,
02.2011, 10.2011,11.2011
Huwaran Award – Supervisor
Category, Accenture, Q3 2009
Kalooban: Core Values Award –
RESPECT FOR INDIVIDUAL, Accenture,
Q1 2009
Top Five Employee, Junrex
Cellphones, 12.2000
PROFESSIONAL EXPERIENCE
Accenture, Inc., Makati City, Philippines
HR Business Partner Manager, 06.2019 – present
• Oversaw key initiatives impacting the entire Accenture Technology in the Philippines: Sustained Bench Actions, Flexible Work-Arrangement: Part- Time Policy Enhancement, Career Trailblazers: Self-Scheduling
• Partnered with the global V&A team in driving the success of Orbium integration with Accenture Technology in the Philippines.
• Collaborated with the Policies Team to enhance the Part-time Work policy for Accenture Philippines.
• Currently managing a project that helps sustain bench management and payroll savings for Accenture Technology.
ACHIEVEMENTS
CAPABLE Rating on Operational Excellence a year after Go-Live Global Employee Survey Team Score: 2013 – 91%, 2014 – 92% Contract renewal to 5 years
Team growth from 60 to 100 FTEs
Team with the Lowest Attrition Rate – 10% YTD (FY 2013: 09.2012 – 08.2013) CTS of $60k for the successful implementation of the standard productivity tool EDUCATION
University of Cebu, Cebu City,
Philippines
BS in Commerce, Major in
Management Accounting
Academic Excellence with Third
Honors
Calelero, Leonora Page 2
PROFESSIONAL EXPERIENCE (CONTINUED)
Accenture, Inc., Makati City, Philippines
HR People Advisor Associate Manager, 06.2015 – 05.2019
• Streamlined various HR processes: Performance Achievement, Grievance Management, and people movements
• Reinforced Talent Management programs: Succession Planning, Career Development, Employee Retention, and Engagement.
• Implemented retention programs to supported account groups. Operations Manager (Non-Voice/Backoffice Project), 04.2012 – 05.2015
• Tracked SLA/performance and directly reported to the client and ACN engagement leads.
• Defined the group/team structures and resource levels to support business needs.
• Resolved issues that cannot be fixed within the workgroups. Operations Team Lead (Contact Centre), 07.2008 – 03.2012
• Documented the process for the Contact Centre’s Customer Advocate Function.
• Selected to pilot the Customer Advocate Function for the Contact Centre. Reduced customer complaints and prevented issues from getting escalated to the Public Service Commission or the Better Business Bureau.
• Assisted the Operations Manager with any high-level internal or external customer complaints. Senior Customer Service Representative, 08.2007 – 06.2008
• Served as the Subject Matter Expert and the first point of escalation of the contact center.
• Suggested process improvements and participated in continuous improvement initiatives.
• Managed the team in the absence of the Team Lead. Helped Team Lead in providing coaching to CSRs regarding compliance with processes to promote CSAT and First Time Quality. CSR for Technical Support, 12.2006 – 08.2007
Sykes Asia, Inc. Cebu City, Philippines
CSR for Technical Support, 05.2004 – 10.2006
Junrex Cellphones and Accessories, Inc., Cebu City, Philippines External Sales In-Charge, 12.1998 – 12.2003
TRAINING & SEMINARS
LEONORA CALELERO
+63-908-***-**** • adjbc4@r.postjobfree.com • Parañaque City, Philippines • linkedin.com/in/leonoracalelero
• Global HR Academy – Cornell University ILR School
• Situational Leadership II
• Project Management – Kepner Tregoe
• Business Case Essentials
• Cost Benefit Analysis
• Coaching in the Workplace
• Project Risk, Issues and Stakeholder Management
• Workers’ Institute on Labor Laws (WILL) Class 166 – UP SOLAIR
• Workday – Accenture
• Organization and Intervention Design
• Operational Excellence Awareness
• BPO Lean
• Business Continuity Management