Manager Customer Service
Resume:
RHONDA JONES
Housekeeping Manager
Arnold, MO
******@*****.***
I am a hard working, highly energetic management professional with excellent leadership skills.
#readytowork
Authorized to work in the US for any employer
Director of Housekeeping
Live! by Loews - St. Louis, MO
January 2020 to Present
As part of the opening team my responsibilities included the cleaning of all guest rooms & public spaces to ensure they were guest ready, establishing the housekeeping department, ordering supplies, establishing par levels, creating SOP's where needed, staffing, training, establishing relationships with outside vendors, scheduling, budget control. Efficiently lead the housekeeping department day to day operations while ensuring guest service satisfaction. Director of Housekeeping
Westin Hotel - St. Louis, MO
November 2018 to December 2019
Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Monitor guest service surveys to ensure all guest satisfaction. Rooms Operations Manager-Housekeeping
Marriott International, Inc. - St. Louis, MO
December 2017 to June 2018
Worked closely with the Director of Services to ensure all housekeeping needs were met; overseeing the laundry department, ensuring lobby cleanliness, scheduling, administrative duties, guest surveys and any other aspects of the housekeeping department. I inspect rooms, lobby and all public areas of the hotel. Led the assistant managers, who assist in carrying out daily tasks of managing the housekeepers. I was responsible for interviewing, onboarding and training new associates. Ensured all policies and procedures were followed. Assisted DOS in creating forecast and budgets. Filled in as Asst. DOS while performing my duties as lobby manager, laundry manager and room ops mgr. R
WORK EXPERIENCE
Master's degree in Human Resource Management
Columbia Southern University - Orange Beach, AL
September 2020 to Present
BS in Hospitality Management
Southeast Missouri State University - Cape Girardeau, MO January 2011 to May 2016
• Microsoft Office (10+ years)
• Leadership Development (5 years)
• Customer Service Skills (10+ years)
• Team Management (5 years)
• Quality Control (3 years)
• Housekeeping Management
• Procurement
• Guest Services
• Purchasing
• Laundry
• Culinary Experience
• Budgeting
• Office Management
• Management
• Forecasting
• Interviewing
• Payroll
ServSafe Manager
April 2016 to April 2021
Cleanliness School Certification
March 2017 to Present
EDUCATION
SKILLS
CERTIFICATIONS AND LICENSES
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