Customer Care Service Representative

SHODA OLUMUYIWA SEWANU

**,********* ****, *******, *****, Nigeria.

Mobile No: +234**********, +234**********

Email: adjb99@r.postjobfree.com

An organized, result-oriented professional with an excellent track record of significantly increasing service quality, productivity and improvement in a workplace. I am renowned for my outstanding communication, relationship-building and influencing skills; competent in building long-lasting clientele relationships which inspire confidence and loyalty. I am a highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. I have a strong ability to organize, train and monitor teams.

• Dynamic professional with the ability to successfully prioritize and multi-task while wearing many

“hats”;

• Strong communicator with the ability to collaborate effectively with team members and diverse clientele;

• Innovative problem-solver who thinks outside the box to find effective and permanent solutions;

• Attentive listener with unique ability to adapt to individual traits and working styles;

• Ability to work independently or with minimal supervision, without jeopardizing quality and efficiency;

• Good aptitude and comprehension of designated task;

• Good understanding of Microsoft Office Tools (MS Word, MS Excel, etc.)

• Adherence to the highest confidential and ethical standards and

• Ability to maintain utmost discretion when dealing with sensitive topics. PROFESSIONAL EXPERIENCE

CONSOL LIMITED Sept. 2020 till Date.

Customer Service Representative

Key Roles & Achievements

• Managing large amount of incoming calls and Customer Service enquiries.

• Identifying and assessing customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer through open and interactive communication.

• Handled customers’ complaints, provided solutions and alternatives, and follow up to ensure resolution.

• Went extra mile in assisting the customers with resolutions.

• Ability to multi-task.

ANIMAL MARKET, OKO-OBA, AGEGE. July 2020

VETERINARY DEPARTMENT,

MINISTRY OF AGRICULTURE, ALAUSA, LAGOS STATE.

Assistant Supervisor (NYSC)

Key Roles & Achievements

• Data collection on number of cattle’s per truck entering the Animal Market.

• Data collection on cattle’s demographics.

• Sorting, Summation and Analysis of data collected. CORE SKILLS AND ABILITIES

FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA’S FARM Jun 2015 Farm Practice Year Intern

Key Roles & Achievements

• Cooperated with my supervisors and farm staff to manage and organize farm task in an efficient and timely manner.

• Executed field and harvest schedules for efficient use of equipment and to improve overall crop production.

• Participated in all necessary farm chores, feeding, turnout, cleaning stalls, barn/farm maintenance, grooming, and exercise riding as needed.

• Maintained health/vaccination records.

• Developed techniques to grow productivity and maintain cost effective farming practices DIAMOND TECH COMPUTER CENTRE Oct. 2011

Manager/ Computer Instructor

Key Roles & Achievements

• Listened to customer complaints or challenges and worked to resolve their issues.

• Communicated with customers about their experiences with service.

• Purchased and maintained office supply inventories and being careful to adhere to budgeting practices.

• Lecture Computer students on Computer packages.

• Actively listened to customer issues in a calm and agreeable manner to resolve problems and deliver rewarding customer experience.

Federal University of Agriculture, Abeokuta, Ogun State B. Agric. July 2018

Angus Memorial Senior High School

Secondary School Leaving Certificate

July 2009

VOLUNTEER ACTIVITIES

• President, Tuesday Community Development Service (C.D.S) Group, 2020

• Agege Local Government, Lagos State.(NYSC)

• Home Grown Feeding Development for Primary School Children. 2020

• Palliative sharing organised by the FINDEF. (NYSC)

• Community Palliative Distribution NYSC, Agege Local Government, Lagos State. (NYSC) 2020

I enjoy playing crossword puzzles. I also enjoy playing the football games and listening to music. These are few things that delight me when I am not engaged in any professional development. Referees are available upon request.

EDUCATIONAL HISTORY

INTERESTS

REFEREES

Contact this candidate