Customer Service Office

PABLO LIONEL ORTIZ

CONTACT

Adress: Juan B. Maciel 92, Isidro Casanova, Buenos Aires

Phone: (5411) – 6308 - 6072 Zip Code: 1765 Mail: ******.*******@*****.***

SKILLS

Responsible

Office administration

Mail handling

Administrative support

Customer satisfaction

Customer experience

Customer relationship

Empathetic and genuine

Kindly and Gently

Ms Office proficiency

Computer proficient

LANGUAJES:

English: Advanced Spoken and Written

Spanish: Native

EDUCATION

High School Diploma

Sagrado Corazón de Jesús, Villa Celina, Buenos Aires Province

Ph.D Laws (on course)

University of La Matanza, San Justo, Buenos Aires Province.

HOBBIES

Scout at Kimball O’ Hara

PROFESSIONAL SUMMARY

Motivated Customer Agent with years of experience with thrives in fast-paced enviroments.Demonstrated consistently strong work ethic abd adherence to company policy and procedures.

Patient, profesional talented at assisting customers with questions anad concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-orientated individual with multitasking abilities. Proficient in MS Office and Email.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and Excel in any industry.

WORK HISTORY

Administrator 10/2018 – 10/2019

Master Red S.A, Belgrano, City of Buenos Aires

Arranged paper and electroic payment records to mantain well-organized fill system and recordkeeping compliance.

Prepared and submitted end of shift reports using Gecom system.

Worked closely with Administration Manager and Internal Auditor to solve problems and handle customer concerns.

Assisted customers by answering questions and fulfilling requests.

Prosecutor 10/2016 – 10/2017

Gorra y Morasso Law Office, Centre, City of Buenos Aires.

Interpreted laws, ruling and regulations for individuals and business.

Developed standard operating procedures and document workflows for current and future process steps.

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Customer Service Agent 04/2008 – 09/2014

New Net Villa Celina, Buenos Aires Province

Customer service on family-owned business, responsable for handling cash deck closing and solving customer issues.

Contact this candidate