Mahammad Seeraz Ahemad

Email / Mobile: adjb8n@r.postjobfree.com / +1-732-***-**** / +91-900*******

Experience Summary

Total 13 years of IT exp Pega Prpc – 7+ years, Java/J2EE-6 Years (CSA, CSSA, CPBA Certified).

Currently working with Rayonsoft technologies and before worked with Tata Consultancy Services Pvt Ltd (TCS) in PRPC 8.2 version as an architect and lead developer as well, earlier worked in PRPC versions 5.X/ 6.X / 7.X

Experience in Pega frameworks like Smart Dispute (Most recently worked), Smart Investigate, FlowForce & Pega Decisioning Next Best Action, Pega Customer Decision Hub.

Worked on Case Designer to design case life cycle with Stages and Steps.

Developed Activities, Data Transforms, Decisioning Next Best Action, Decision Rules, Declarative Rules, When Condition, Process Flow and User Interfaces like Harness & Section.

Worked on Report definition, UI, Data pages, Decision rules, Declare rules, Flows, Activity.

Worked in Skill based routing, getNextWork, Integrations, Job scheduler, Queue processor.

Worked on debugging tools like Tracer, Clipboard, Pega Alerts, Pega logs, Live UI, DB Trace.

Implementation of Decision tables, Decision Maps, Declarative expressions & Next Best Action.

Expertise in using the Pega Reporting functionality to streamline business requirements.

Working experience in agile scrum methodologies in JIRA, RALLY, HP ALM(SCRUM certified).

Worked mostly in BFSI domain in Bank of America, TD Bank, RBC, Axa Life, ING Bank, NBS.

Technology: Pega PRPC version starting from 5.4 to 8.4, Agile Methodology

Qualifications: Bachelor degree in Computer Science from Silicon Institute of Technology

Certifications:

PRPC Certified System Architect (CSA 5.5).

PRPC Certified Senior System Architect (CSSA 7.1).

PRPC Pega Certified Business Architect (PCBA 8)

Certified SCRUM Master (CSM).

Assignments

The details of the various assignments that I have handled are listed here, in chronological order.

Project

PolicyLines Insurance Platform.

Client

Rayonsoft Technologies Inc. (USA).

Period

April 2020 to till now.

Role

Technical Lead and Developer.

Responsibilities

Maintaining & measuring performance of the application by running the performance tool available in Pega, Alerts.

Designing and developing UI using Pega features

Working with the development team and reporting to manager on the issues and its resolution.

Working on GetNextWork, Skill based routing Pega features.

Leading the team with freshers and helping them technically.

Implementation of Next Best Action decisioning strategies.

Description of Project

PolicyLines Insurance Platform is a unique insurance platform for agents and small business owners to choose and buy their insurance policies from multiple insurance carriers as a one-stop-shop. Utilizing technology expertise to build a single platform to better serve their small business customers to buy insurance for their automobile, property or business. It helps agents to determine the best fit insurance carriers so that the agents can be confident that their customers are adequately protected for their needs.

Project

Smart Dispute for Payments

Client

Nationwide Building Society (NBS).

Period

Jan 2019 to April 2020

Role

Architect & developer

Responsibilities

Worked with the team in smart dispute framework.

Worked on Designing and developing Workflows and Rule sets

Worked on the DisputeCreation, Write-off, Accounting flows

Design and development of the application.

Transforming business requirements to Pega terminologies.

Maintaining & measuring performance of the application by running the performance tool available in pega and using DB trace, Alerts.

Designed User Interfaces using Sections, Harness and Portals.

Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.

Helped in configuring deployment manager.

Configuring Access groups to different users.

Description of Project

The DisputeMainFlow flow rule is the backbone of Smart Dispute for Issuers processing for credit card and debit dispute processing. It starts when you enter a dispute and calls multiple additional flows, depending on the details of the dispute that you enter.

Smart Dispute for Issuers first checks if a credit has been issued to the account since the transaction date of the disputed amount. This is called from the CheckRecentCredits flow that is invoked from the DisputeMainFlow flow. All this happens with multiple calls with NEM services through ADFS and finally receiving response from VISA.

Smart Dispute for Issuers guides the user through conducting an interview with the customer to determine why the customer is disputing the transaction. The user first selects a dispute reason, then based on the reason selected, presents contextual questions for the user to ask the customer. The answers are recorded and are used to help determine the best way to charge the transaction back to the merchant. Once the interview is complete and the dispute submitted, the next action in the DisputeMainFlow is to call the appropriate flow, which moves the dispute through the chargeback lifecycle and accounting performed if required.

Platform/ Technologies

PRPC 8.2, MySql

Tools

PRPC, JIRA

Method

Agile, SCRUM

Work Location

London, UK

Project

Bank Guarantee (Workflow, Workforce, Compliance Check)

Client

ING Bank.

Period

July 2018 to Dec 2018

Role

Architect & Tech Lead

Responsibilities

Designing in case management on bank guarantee process to capture the user requirements and allocating different stages to user through Skill Based Routing & initiating Compliance process.

Keeping the Audit for the complete process in line with bank requirement and performing reporting on them in compliance with IT Risk issues.

Designed User Interfaces using Sections, Harness and Portals.

Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.

Working with the development team designing the framework.

Interacting with Client for business requirements.

Design and development of the application.

Configured Next Best Action in Pega Customer Decision Hub

Transforming business requirements to Pega terminologies

Description of Project

ING Bank wholesale banking spread across the globe receiving thousands of requests daily on Bank Guarantee, Resolving the process keeping audit on attachments and tasks performed by different teams is a critical issue as it involves multiple team involvement.

The process involve initiating a Bank Guarantee (workflow)by a bank person by accepting input data via mail/call and then processing through different stages and steps, where each step in a stage is performed by different users belongs to specific teams (workforce). Which has to complete once the compliance check(child process) is completed successfully.

Allocating task to different users based on workload, availability, skill is performed by Pega. Accepting the user data, processing task on each step in Case designer is performed. Compliance check, Advanced compliance check initiated for specific cases (Except Platinum customers) with detailed reporting is captured.

Platform/ Technologies

PRPC 7.3, Oracle

Tools

PRPC, SNOW (Service Now)

Method

Agile, SCRUM

Work Location

Mumbai, India

Project

PSI (Pega Smart Investigate for Payments)+ 2 POC

Client

ING Bank.

Period

May 2016 to Nov 2018

Role

Tech Lead

Responsibilities

Working with the development team and reporting to onsite manager on the issues and its resolution.

Interacting with Client for business requirements and resolving queries raised by the dev team if required.

Validation checks on SWIFT Messages/fields

Conversion of List view, summary view to report definition, conversion of SWIFT templates.

Working on GetNextWork, Bulk Action like OOTB features of PRPC.

Description of Project

PSI is a Payment investigate application which having below features and functionalities.

•Messages regarding Payments (incoming or outgoing) which could not be processed in regular process are routed to PSI, from SWIFT or internal systems.

•PSI processes the messages automatically to cases where it can be automated, other parts in the process are done manually.

•PSI interprets fields and field values

•PSI accesses EAS for further investigation and information retrieval

•PSI keeps track of elapsed time of a case and sends reminders if required.

•Approximately 350 new cases each day

•Approximately 700 messages each day (SWIFT message MT 103,MT 195,MT 192.., email)

•Information on erroneous payments is retrieved in various ways and placed into a case .

Platform/ Technologies

Pega PRPC 7.2/7.3, Oracle, Java.

Tools

PRPC, HP ALM

Method

Agile

Work Location

Mumbai, India

Project

LPC (Life product catalogue).

Client

Axa Life.

Period

Jan 2016 to April 2017

Role

Tech Lead

Responsibilities

Working with the development team and doing scrum calls.

Interacting with the BA team and Client for business requirements.

Keeping Quality checks of the project.

Description of Project

LPC is a new application, which would eventually replace the current product configuration application – Product Management Tool (PMT). Main features of the new application is.

1.Maximum OOTB PEGA features are used for LPC.

2.Look and Feel enhancements in UI.

3.The application is faster and cheaper to maintain than PMT

4.Reduction in the budget.

5.Change in validation of rules.

Platform/ Technologies

Pega PRPC 7.1, Java.

Tools

Eclipse

Method

Agile

Work Location

Mumbai, India

Project

CPOA (Customer Purchase Order & Acceptance).

Client

Ericssion

Period

Oct 2016 to April 2017

Role

Technical Lead

Responsibilities

Development of the application and maintenance.

Interacting with Business team for business requirements giving them estimation and roadblocks.

Managing the team as a project manager.

Description of Project

Customer Purchase Orders Administration - is an web application to validate and register all the Customer Purchase Orders as Single Point of Reception supporting the Organization to centralize the documentation and allow the workflow for approval and notification

Memory and CPU usage for the application is tracked and informed by automated alerts in the server.

Platform/ Technologies

Java, Ibatis, Oracle.

Tools

Eclipse

Method

Agile

Work Location

Mumbai, India

Project

CIF Workflow Enhancement.

Client

TD Bank (Canada).

Period

Oct 2013 to Dec 2015

Role

Project Leader

Responsibilities

Creating Design document as per acceptance criteria from Rally.

Development of the application and bug fixing.

Working on Report Definition, eForms, BIX and flows in Pega

Helping team member and fresher on development.

Giving Project update to client daily basis in the SCRUM meeting.

Description of Project

The objective of the Stream application is to implement a workflow solution for Customer Maintenance requests to improve efficiency and transparency. This workflow application replaces portions of multiple other applications currently used (Encore Work Queue, SM, CIF Inventory) to deliver the workflow solution for this project.

It identifies and implements a workflow system capable of interfacing with our Core Banking and front line systems. A result of this upgrade eliminates the use of System Messaging (SM) by the requesters for submitting requests to the CIF team.

Platform/ Technologies

Pega PRPC 6.2, BIX, Java

Method

Agile

Work Location

Mumbai, India

Project

Client Action and Request Tool (CART).

Client

Royal Bank of Canada.

Period

Jan 2012 to Mar 2013

Role

Project Leader

Responsibilities

Understanding client requirement and preparing wireframes.

Development of the application and bug fixing.

Coordinating with the onshore team to meet the deadline.

Description of Project

Client requests arrive in RBC’s service centres through multiple channels, including phone, branch, fax, email, and mail. Within RBC’s Canadian Operations, requests are sent in from staff in eight different geographic regions to 14 different service fulfilment groups. Each group uses different systems and processes to manage their work, which raised the question of “which operations team do I need to contact to help resolve this issue and how do I best engage them for a quick turnaround”. With such a complex web of fulfilment options, customer service representatives were challenged to find the right path for specific client inquiries, how to accurately set client expectations on response times, and provide updates on existing requests.

With CART Application one can raise a request, track a request and update the status of the request. The request is first raised by a person from the bank for the customers. Then as per the urgency of the request it will assigned to specific person to resolve. In the mean while you can track the request status. Once the request is resolved it can be informed to the requestor through mail, phone or direct contact.

Platform/ Technologies

Java, J2ee, Pega PRPC .

Tools

Eclipse

Method

Agile

Work Location

Mumbai, India

Project

Price Reporting Platform.

Client

Mc Graw-Hill.

Period

Sept-2010 to Dec 2011

Role

Developer

Responsibilities

Development of the application and bug fixing.

Helping team member for development.

Attaining daily SCRUM calls and giving update to client.

Description of Project

Platts is a leading global provider of energy, petrochemicals and metals information, and a premier source of benchmark price assessments for the commodity markets.

Platts publishes news, research, commentary, market data and analysis, and more than 12,000 price assessments daily that are widely used as benchmarks in the physical and futures markets.Its products and services include real-time news and price information.

Platform

Pega, Java, J2ee,JSON.

Tools/ Technologies

Eclipse,PRPC

Method

Agile

Work Location

Mumbai, India

Project

Option Navigator

Client

BANK OF AMERICA.

Period

June-2008 to Aug-2009, Mumbai

Role

Developer

Responsibilities

SAR (Stock Appreciation Rights) is the Award Type added throughout the application which can function same as ISO, NQ and while generating reports it’ll show in the Award type column.

Description

Equity Method is a company using a tool Option Navigator. Option Navigator™ is the industry’s leading web-based FAS 123R compliance solution. This is designed with input from Equity Methods’ world-class team of experts, Option Navigator™ offers reporting and analysis that is powerful, transparent and provides unmatched flexibility.

Clients choose Option Navigator™ because it addresses their most vital concerns—accuracy & timeliness for reporting success, class-leading flexibility and user-friendliness, and transparency that delivers a smooth audit experience.

Platform

Java1.5, J2EE, Windows-XP, ibatis, Struts Framework, Spring

Sql server2005

Tools

Eclipse, Tortoise, Hudson, iReports

Project

eSumOps1.3 (GE Energy).

Period

Dec-2007 to May-2008

Role

Team Member

Responsibilities

Involved in enhancement, Unit Testing for the application.

Description

eSumOps web based application is built to manage proposals for only Thermal projects. eSumOps Web is a critical tool in significantly reducing Cost of project .

Enhanced workflow capabilities in the eSumOps system will allow the proposal team to review and approve the Proposal with associated Alternates and Revisions and AutoSave feature.

Platform / tools

Java-J2EE,Windows-XP, Casper Framework, ORACLE9i, Eclipse

Work Location

Mumbai, India

Project

SANTANDER CASH POOLING MANAGEMENT.

Client

Santander Bank, Spain.

Period

Feb 2007 to Sept 2007 as a developer

Responsibilities

Understanding the business logic was a challenge for the Team but we are able to handle it after a lot of research and frequent communication with the client.

Description

Santander Bank is one of the largest European banks headquartered in Spain. The project Santander Cash-Pooling Management is web-based banking project, which fulfils the Customers demand for Santander bank. The central part of the application is to allow customers to sweep their funds in various scenarios like cross currency, cross border sweeping .The host processes the customer's request and then sweeping process takes place according to the instructions.

Platform

Apache Tomcat 4.1,Oracle 8i(USING TOAD) and Windows XP

HTML, Java-script, CSS,TOAD, Intellect Report

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