Dear Hiring Manager

This letter is to express my interest in the position that you have posted. Based on my work experience and academic qualification I am confident that I will be great addition to your team. I have enclosed my updated CV to provide a summary of my work experience and skills.

My resume outlines my skills and expertise in handling customer call and emails to the best of their satisfaction.

I believe all aspects of my past experiences can be a benefit to the organisation and a few noted

Exceptional verbal communication skills in English, SeTswana, Zulu and Xhosa

Expertise in MS Office- Word, Excel and Power point.

Self- Starter and flexible team player with ability to work effectively in any environment.

I am a great team player at the same time which i have demonstrated in various roles that I have worked on previously. I can prioritize my work as per business needs and deliver as per desired timelines which have significantly contributed to my growth in this field.I am willing to relate as per job requirements.

Do let me know if you would like to discuss on the position and my profile to take this forward. My contact number is noted on the resume.

Regards,

Akhona Fitoyi

Akhona Fitoyi

adjb6v@r.postjobfree.com

064*******

74 Zweliyazuza Street

Motherwell Nu 2

6211

Port Elizabeth

EDUCATIONAL QUALITIES

Matriculated at Masibambane Senior Secondary School

Subjects Passed: Accounting, Business Studies, Economics, Mathematical Literacy, English, IsiXhosa

HIGHER EDUCATION

2nd year General Management student at NMMU.

Subjects Passed: Marketing, Financial and Business Accounting, Administrative Management, Management, Tourism, Economics, Communications A and Computer Literacy

Studies Not Completed

Will be pursuing in the future.

WORKING EXPERIENCE

Call Centre Agent at Lightstone.

Duties: Liaising with clients, Management and resolve customer complaints, Identify and escalate issues to supervisors, Research required information using available resources, Follow up customer calls where necessary, Other duties as assigned.

September 2018 - Current

Admin Assistant at Berry hill Trading.

Duties- Filing, Answering Call, Tracking Orders, Communicating with agents, Organising Schedules and meetings. Liaising with Clients.

September 2017 – March 2018

Waitress at FNB Conference Centre (Part Time)

Duties- Serving, Clearing, Taking Orders.

September 2017- January 2018

Hostess at Silver Star Casino ( Billy G’s)

Duties-Booking Guests in Cash Up, welcoming guests, Seat allocation, Waitress allocation, making sure guest are well taken care of and are happy with the service.

REFFERENCES

Gareth Renze

Team Leader

adjb6v@r.postjobfree.com

041-***-****

Thabo Mahlangu

Ids Broker and Berry hill Manager

083-***-****

adjb6v@r.postjobfree.com

Trevor Wolverson

FnB Manager at Silver star Casino

011-***-****

adjb6v@r.postjobfree.com

Sydney Nyathikazi

Billy G’s Manager

011-***-****

adjb6v@r.postjobfree.com

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