TIARA SMITH

Dayton, OH 937-***-**** adjb6q@r.postjobfree.com LinkedIn

BUSINESS DEVELOPMENT REPRESENTATIVE

Self-motivated and detail-oriented individual with 10+ years of customer service experience in a medical office setting. Reviews accounts for quality and confirmation and demonstrates the ability to update all aspects of patient accounts. Proven knowledge of all compliance or legally required registration forms, consents, literature, and documents. Utilizes excellent written and oral communication skills to communicate effectively with hospital staff and patients on a regular basis. Possesses the ability to work collaboratively with team members and promotes critical thinking and efficiency within the office. Computer literate in electronic medical record systems (EMRs), including EPIC, as well as ICD-10-CM Coding, and Microsoft Office. Fluent in English and American Sign Language.

CORE COMPETENCIES

Customer Service

Employee Training

Patient Access

Medical Terminology

Patient Registration

Billing

Data Entry

Customer Needs

Policies & Procedures

Corporate Core Values

Relationship Building

Correspondence

Policies & Procedures

Customer Satisfaction

Administrative Duties

Financial Forms & Applications

Patient Account Management

Compliance

CAREER ACHIEVEMENTS

Developed and nurtured positive, long-term relationships with doctors. As a result, they referred patients to us thereby increasing our customer base, as well as enhancing patient satisfaction scores.

Saved bank millions of dollars by reinforcing customer relationships and providing them with all necessary information to refinance or obtain a loan from the bank

Created new delivery system for physicians that was efficient and expedited process to obtain their signatures.

Assisted company reach business goals by successfully meeting deadlines and reducing handle time to >200 calls.

PROFESSIONAL EXPERIENCE

PNC Mortgage, Miamisburg, OH Sep 2019 – Present

Customer Service Representative

Provides exceptional customer service and adheres to company’s core values by actively listening to customers’ needs and identifying products and services that best meet their needs and financial goals.

Investigates and promptly responds to customer inquiries regarding products and services, as well as other problems related to their mortgage.

Alternate Solutions Home Health Care, Kettering, OH Sep 2017 – Sep 2019

Medical Records Specialist

Scheduled follow-up appointments for patients and reviewed EMRs to verify that all data complied with Medicare Review Choice Demonstration Requirements.

Carried out troubleshooting strategies to ensure accuracy of patient files in EMR systems.

Generated patient referrals based on their diagnosis and collaborated with referring physicians to address patient’s questions and concerns.

Researched trends regarding quality assurance and provided recommendations to manager.

Synchrony Financial Aug 2010 – Sep 2017

Customer Service Representative

Trained new team members and developed long-term, positive relationships with colleagues, management, as well as customers.

Delivered outstanding customer service by answering borrowers’ inquiries while updating client’s personal information in the system. I took inbound calls from many cardholders and kept exceptional customer service as a constant goal.

EDUCATION & TRAINING

BACHELOR OF APPLIED SCIENCE IN MEDICAL ADMINISTRATION AND MINOR IN MANAGEMENT

University of Phoenix, Phoenix, AZ In Progress

ASSOCIATE OF APPLIED SCIENCE IN MEDICAL BILLING ADMINISTRATION

MINOR IN ADMINISTRATIVE OFFICE MANAGEMENT

Ross Medical College, Dayton, OH

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