Sales Manager
Resume:
Alice M Buck
ALICE M BUCK
Woodbridge VA 22192
OBJECTIVE
I am seeking a challenging position that effectively utilizes my 32 years of sales, business and management experience. I have an exceptional knowledge of the Hospitality and Travel industry, as well as a thorough understanding of the competitive environment. I have a proven track record of increased sales and performance. I have strong interpersonal skills. I have the ability to lead and motivate a sales team to achieve results and meet objectives.
Technical Skills:
Establish and direct profitable and cost effective marketing and sales programs.
Direct & coordinate effective advertising program.
Develop and implement marketing plan for all properties.
Maintain effective e commerce programs.
Monitor competition.
Consistently monitor results to goals.
Leadership Skills:
Ability to manage change effectively.
Ability to conceptualize the mission.
Provide leadership to position the property to achieve the mission.
Communicate the goals and objectives and inspire employees to achieve those goals.
Managerial Skills:
Clear, concise written and verbal communication skills.
Demonstrate team-building experience.
Build morale and spirit.
Use a "hands-on" approach to management.
Business Skills:
Strong technical skills.
Excellent time management skills.
Strong organizational skills.
Excellent knowledge of computers.
Exceptional detail in follow-up.
Strong budgetary, projections, and cost control skills.
Ability to produce consistent profits.
Assume responsibility/accountability.
Ability to create, develops, and make formal presentations using audio/visual aids.
Provide overall direction, coordination, and ongoing evaluation of operations.
Creative problem solving skills.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
Forecasting skills.
Consistently call on new customers and develop new business.
Involved with local community to develop business
Experience
Candlewood Suites Dumfries VA October 2019 To Present
General Manager:
Opened the Hotel In July 2018 Reported Directly to the Ownership. Ramp up the Property to 89 Percent within the first few weeks and maintaimaintained high revenue through out the year. Overseeing a 83 room hotel with the goal of maximizing the local marketplace exposure to nurture long tern relationships with business and their key stakeholders, I trained, inspired and motivated employees to deliver upon 100% percent guest satisfaction targets. Working together we accomplished the following: Maximization of revenues via effective identification of market saturation gaps and successful business development with government and locate corporations. Consistent achievement of target via effective budge forecasting to remain on track with growth plans.
Fairfield Inn And Suites Woodbridge VA October 2017 October 2019
Director of Sales:
I professionally represent the hotel in community and industry organizations and events thought the year. I direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group, and government corporate room sales within the hotel. I coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. I make reasonable recommendations to improve potential from various markets. I have exceeded sales goal and increase in sales very year.
Staybridge Suites Quantico, Stafford, VA March 2009- October 2017
General Manager: Report directly to the President. Responsibilities include managing all financial activity for a 83 room hotel with annual sales of 2.5 million. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. Started as the Director of Sales and was quickly promoted to General Manager. I professionally represent the hotel in community and industry organizations and events thought the year. I direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group, and government corporate room sales within the hotel. I coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. I make reasonable recommendations to improve potential from various markets. I have exceeded sales goal and increase in sales very year.
Best Western Potomac Mills, Woodbridge, VA: Director of Sales and Marketing (2/02-3/09)
I was responsible for implementing sales and marketing programs and establish short and long-term sales strategies. I oversaw the Government/Military, Corporate, Tour & Travel and e-commerce markets for the property. I have an exceptional knowledge of the Hospitality and Travel industry, as well as a thorough understanding of the competitive environment. I have a proven track record of increasing sales and performance. I have strong interpersonal skills. I clearly lead and motivate the sales team to achieve results and meet objectives. I have the ability to work independently and I am a strong team player. I work closely with the hotel owners/management, to insure the highest level of sales performance for the property and exceed the monthly budget, throughout the year.
Carlson Wagonlit Travel, Ft Belvoir VA: DOD US Army Branch Supervisor Government (11/96 –12/02)
I was the Branch Supervisor of a 24million-dollar Government Account with 26 employees and responsible for the operations and management of 7 offices. I motivated the staff to increase productivity. I am experienced with monitor staffing and quality levels. I trained, coached and counseled employees as needed. I performed financial objectives, such as sales, income, expenses, productivity improvement and customer quality service. I was held responsible for the P & L reports. I supervised and motivated a staff of 26, with seven offices. I managed to increase productivity and resolve all staffing issues. I was responsible trouble shooting smoothly and quickly for all seven offices. I ensured company branch compliance with productivity, profitability and operation standards. I was responsible for monitoring staff and high quality levels. I prepared financial plans and budgets for all seven offices. I have a top high security clearance with the Department of Defense.
Carlson Wagonlit Travel, Washington DC: Senior International Travel Consultant (11/93 - 10/96) Specialized in arranging Third World complex International travel reservations for the US Department of State, Agency for International Development.
Automation Team Leader for the International Department. I was Awarded the Million-Dollar Agent Sales Award five years in a row. I have a top security clearance with the State Department. (Government Market)
Carlson Wagonlit Travel, Quantico VA: Senior Travel Consultant (07/89 - 11/93)
Held responsible for the Quality Control for the office. Trained to be the office Automation Team Leader. Resolved problems with the Government Officials and the Company. Awarded the Million-Dollar Agent every year. Managed all International transaction. (Military Market)
Conference Air Service, Alexandria VA: VIP Corporate Travel Consultant (07/86 - 07/89) Selling International, Domestic, travel to CEO’s, Presidents and top Executives of major corporate associations. As well as negotiated group airline fares and block hotel rooms for all VIP travel groups. I was the person responsible of all areas of the Sales and Marketing Department. (Corporate Market)
EDUCATION
Associate in Applied Science in Travel and Tourism from NVCC, GPA: 3.8, Annandale VA (1986) The curriculum is designed to enable students to enter management positions within the travel /hospitality industry and prepare industry employees to as managerial responsibility.
High School Degree in General from Gar-Field Senior High, GPA: 3.5, Woodbridge VA (1980) Business Development along with general studies, including Chemistry and Business Technology.
Continued Education
Airline Reporting Corporation Certified Specialist, Advanced International fare construction II & II, Virginia Tech Hospitality Sales. Marriott EDGE Sales Certificate, IHG Way of Sales. IHG General Manager Certificate.
SKILLS
Airline Systems & Hotel Systems:: Apollo, Worldspan, PARS, Sabre/ MSI, Holidex and Opera, Office Software: Word, Excel, Ms Project, Outlook, PowerPoint, Office and Adobe,Microsoft Money, Quicken, Quick Books, ACT & Access. Sales Pro
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