Front Office Manager
Resume:
CURRICULUM VITAE
Name : Atieno Grace Margaret
P.O Box : Box 10
Email : adjb4r@r.postjobfree.com
Tel : 075*******
Date of Birth : 25th, November,1995
Marital Status : Single
Nationality : Kenyan
Religion : Christian
Languages : English, Luo and Kiswahili
EDUCATIONAL BACKGROUND
2015 – 2018 : Pursued a degree in (BA) Hospitality Management at Kenya Utalii College in collaboration with the University of Nairobi.
2015-2016 : Alison Caroline Institute (A.C.I) where I pursued a short course in Beauty.
2010 – 2013 : Went to St. Albert’s Girls’ High School and attained a C+ grade (55 points)
1999 - 2009 : Went to Hills Combined Academy and attained 304 marks out of possible 500.
PERSONAL INFORMATION
A motivated, computer literate, hardworking and self-driven individual with an outgoing personality. Passionate about tourism and hospitality seeking a position in your organization to utilize the professional and technical skills acquired and developed through past experiences to realize the organizational goals and objectives. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion under minimal supervision.
CAREER OBJECTIVE/PROFILE
I am confident in my ability to produce and have high expectations for my results. Motivated, adaptable and responsible individual seeking to utilize my knowledge and skills and wants to be judged by individual performance and rewarded for my efforts based on my ability to execute.
I am adept at working in fast-paced environments that demand strong organizational and office management skills. Am committed to exceptional customer service and driven by challenges, with my ability to independently plan and manage diverse customer relationships.
More so, I am accustomed to fast-paced, high pressured positions, demonstrated ability to set priorities deliver quality output, prioritize multiple tasks, meet deadlines and provide quality service. My professional growth based on what I study, both directly and indirectly related to work.
STRENGTHS/SKILLS
Personal Skills
Punctual and well presented
Attention to detail
Adaptable to new situations
Good listener
Responsible, reliable and honest
Open minded and non- judgemental
Confident outlook
Key Skills
Communication
Good at both oral and written communication skills
Leadership
Class president- primary school
English Club chairlady –high school
Class representative- university
Hostess chairlady Kenya Utalii College
Team work
Involved in demanding service at Utalii Hotel
Kitchen preparation on a buffet menu where we had to work as a team to come up with a 3 course menu within the parameters of time, quality and quantity.
Involved in various project teams to tackle various assignments.
Technical
Technical proficiency in (HIS) Hotel Information System
WORK EXPERIENCE
2014 : Worked as a cyber attendant and receptionist and did charitable work (volunteering and consulting) where I learned the value of team work, proper record keeping and following proper legal procedures when I was a leader of a successful group project.
2015:Worked as a waitress/hostess at the Artcaffe restaurant where I was responsible for promoting the food and beverage menu whilst delivering food and drinks to guests, looking after guests and attending to their needs during their visit, welcoming them and also informing them of any special offers.
2015/2016:Went to Alison Caroline Institute (A.C.I) where I pursued a course in beauty and specialized in therapeutic massage, waxing, manicure, pedicure, facials and spa journeys.
2016: Worked at the RV Spa in Westlands as a part time receptionist/therapist where I was able to put my knowledge and skills into practice.
2016-2017 : Internship program at the Best Western Meridian Plus Hotel and went through the following departments
Housekeeping
Food and Beverage
Front Office
I was able to learn about the programs, facilities and services in all the respective departments under supervision.
8th September 2017- Hostess at Dass restaurant involved in a lunch buffet
3rd October- Hostess for the Kenya Tourism Board (KTB) 20 years anniversary Gala Dinner at KICC where I was ushering, receiving, allocating seats and leading my team members.
5th October- Hostess at Kenya Utalii College; 42nd Graduation Ceremony where I was receiving and ushering VIP guests to the ceremony.
Internship ; Front Office personnel at the Utalii Hotel in the front office department.
2018- Worked at the Best Western Meridian Plus Hotel as a hostess and receptionist where my duties were;
Welcoming guests in a friendly and professional way
Attend to special guests such as V.I.Ps
Anticipate guests needs and build rapport with guests
Addressing and escalating guests complaints
Providing information about facilities, programs and other services
Coordinating with the request of guests to other departments like housekeeping and pantry
2019- Worked at the Best Western Meridian Plus Hotel as a Spa Therapist and Spa Receptionist where I welcomed guests and provided them with information about the different services at the Recreational Centre and also offered various treatments namely;
Pregnancy massage
Hot Stone massage
Waxing
Manicure and Pedicure
Spa Journeys
Facials
HOBBIES
Attending social gatherings
Swimming
Cooking
Reading
REFERENCES
1.Sister Mary Lilliana
St. Albert’s Girls’ School
P.O BOX 320
2. Lucy Ogutu
Lusam Computers & Stationaries
3.Paulette Ajwang’
Supervisor,The Artcaffe
4. Jimmy Akumu
Manager, Best Western Plus Meridian Hotel
5. Mercy Alusa
Housekeeping Executive, Best Western Plus Meridian Hotel
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