Customer Care Assistant

Location:

Vanderbijlpark, Gauteng, South Africa

Salary:

600-10000

Posted:

January 11, 2021

Contact this candidate

Resume:

CANDICE-LEE WOODS

Curriculum Vitae

Personal Information:

Full name and surname: Candice-Lee Woods

Date of birth: 17/12/1985

Nationality: South African

Gender: Female

Languages: English and Afrikaans

Marital Status: Single

Dependants: 2

Criminal record: No

Contact Information:

Cellphone number: 078*******

Alternative contact’s number: 078*******

Email address: adjb4d@r.postjobfree.com

City of residence: Vanderbijlpark

Personal/soft Skills:

• Computer literate, including but not limited to Microsoft Office, Adobe acrobat & the internet.

• Extensive experience in telephonic work, i.e. cold calling, telemarketing

& customer care.

• Target-driven.

• Good interpersonal skills, incl. dependability, trustworthiness and honesty.

• Good people skills.

• Attentive to detail.

• Good problem-solving skills.

• Perform well under pressure

• I am able to work independently.

• I am adaptable.

Education:

School attended: Forest High School

Graduation year: 2003

Highest grade obtained: Grade 12

Subjects passed:

• English

• Afrikaans

• Mathematics

• Physical Science

• Business Economics

• Art Theory

• Biblical Studies

Previous Work Experience:

1. Company: Carlton Gym

Position: Administrative debt collector

Period of employment: February 2014 – September 2014 Duties:

• Kept track of member’s accounts to identify outstanding debts.

• Contacted debtors to inquire about their payment status & negotiated payoff deadlines or payment plans.

• Investigated and resolved discrepancies.

• Handled questions or complaints.

• Updated account status and database regularly.

• Alerted superiors of debtors unwilling or unable to pay when necessary.

• Relieved the receptionist when necessary.

• Took payments and did receipts.

• Set appointments for clients.

2. Company: Avocet Scales and Labels

Position: Marketing assistant

Promoted position: Administrative receptionist

Promoted position: Manager

Period of employment: May 2012 – January 2014

Duties as marketing assistant:

• New business development and business recovery.

• Marketing and Tele-canvassing.

• Managed all the then-current clients.

• Captured client’s details.

• Handled all customer complaints and queries.

• Designed artwork, labels and proofs.

Duties as administrative receptionist:

• Welcomed clients at reception and handles all incoming calls.

• General office administration, including: Ordered all office supplies, made out invoices and credit notes, filled documents, set appointments for my superiors, sent/received deliveries via couriers and handled dispatched and incoming deliveries.

• Personal assistant to the Managing Director.

Duties as manager:

• Various financial duties, including: Balanced basic debtors and creditors statements, balanced office books, banking all payments from clients and handled petty cash.

• Stock control, including: Stock taking, bought stock, allocated stock codes and did stock adjustments.

• Handled all HR procedures.

• Developed administrative and database systems and procedures.

• Made employee’s rosters and timesheets.

• Opened and locked the office.

3. Company: Prestige, MIC and Decocraft

Position: Office assistant/Girl-Friday

Period of employment: February 2011 – June 2011

Duties:

• Customer care, including: Client liaison, email correspondence (incl. bulk emails), telephonic correspondence/took messages and occasionally welcomed clients as a relieving reception.

• Telephonic sales.

• Created and maintained data bases.

• Sourced new clients.

• Stock control, including: Stock take, ordered bulk supplies and quality control of stock.

• Handled incoming orders.

• Branding for Decocraft.

• Processed picking slips.

• Assisted in trade shows.

• Headed franchise sales in South Africa for Decocraft.

• Replacements for MIC and Prestige.

References:

1. Name: Paddy van Niekerk