Customer Service Representative

LUWITA D BENSON

***** ********* **, *******, ********. 20602.

Phone: 240-***-****. Email: adjb3i@r.postjobfree.com

PROFFESIONAL SUMMARY

Organized and detail-oriented Customer Service Officer with over 5 years of cash handling and customer service experience. Understands general accounting and finance concepts.

Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

PROFFESSIONAL SKILLS

Advanced Computer Skills

Great analytical skills

Excellent communication skills

Outstanding selling skills

Proficient in 3 Languages: English, Igbo and Yoruba

Exceptional customer service

Risk management evaluation background

Inventory management background

Strong sense of banking ethics

WORK EXPERIENCE

SunTrust Bank Uppermarlboro, Md

2017- present

Teller II

Assisting customers in handling various transactions on a daily basis

Handling cash drawer as well as identifying opportunities for product sales to existing customers

Processing payments, deposits, withdrawals, and balancing

Ensuring that all business practices and transactions comply the rules and regulations of Suntrust Code of Conduct

Defining best practices for interacting and providing best services to clients

Identifying referral opportunities and make appropriate referrals as required

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative

Royalty Tax Professionals Largo, Maryland

Customer Service Representative 2015 - 2017

Customer Assistance

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Interviewed clients via market research surveys to identify product issues and customer needs.

ACHIEVEMENTS

Increased sales by 75% consecutively for 6 months.

Won the best team player award.

All State Insurance Company Bowie, Maryland

Customer Service Representative 2013 - 2015.

Operated new office technology as they were developed and implemented.

Provided services to customers by providing appropriate account information.

Collected and disbursed funds from cash account and maintained good record keeping.

Handled inbound and outbound calls.

Handled incoming e-mails and mails and responded to routine letters.

ACHIEVEMENTS

Consistently exceeded sales hurdle with a 130% to goal rate.

Trained team members to succeed on new task.

Diamond Bank of Nig. Lagos, Nigeria

Bank Teller 2 2011 – 2013

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Performed extensive analytical calculations, including a complete audit of each mutual fund.

Delivered informational sales presentations to potential investors to build symbiotic client relationships.

ACHIEVEMENTS

Consistently achieved a 100% teller balancing average.

Increased annual revenue by 25% by creating effective strategies to expand existing customer services.

Balanced daily cash drawers and vaults totaling an average of over $25000000.

EDUCATION

Nnamdi Azikwe University, Awka Anambra Nigeria

Bachelor of Arts, Business Adminstration 2008 -2013

Contact this candidate