MADELINE M. REPIDONIS
Lyndhurst Ohio 44124
440-***-**** (mobile)
adjb11@r.postjobfree.com
STRENGHTS:
Outstanding ability to effectively lead a team to yield maximum results for the property and greater development of the individual
Developing customer loyalty
Increasing business by continuously working with team and implementing innovative strategies
An intense drive to increase sales and successful proven reputation at closing deals
Effective verbal and written communication skills with clients and ability to maintain client relationships
Capability in generating effective solutions on strict time constraints
Ability to work with multiple clients and project at once
WORK EXPERIENCE
02/2007-present
Executive Caterers / Landerhaven
Position: Catering & Events Manager
Handle Event Sales and Customer Service
Current and new customer contact via email or phone
Coordinate details of events for weddings, social events & conferences/meetings
Calculate budgets, pricing estimates and ensure they are adhered to
Meet with clients for possible sales and preparation of upcoming event by conducting research, site visits and find resources to ensure proper execution of event
Prepare quotes & presentations for events
Schedule supporting staff for events
Serve as liaison with vendors on event related matters
Create room layouts
Initiate, coordinate and monitor events timelines and ensure deadlines are met
Track Status & regular updates of events
Answer and manage incoming calls with clients and vendors
Keep record of event finances including check request, invoicing and reporting
10/2004-2007
Executive Caterers at Landerhaven
6111 Landerbrook
Mayfield Hts. Ohio 44124
Banquet Manager
Greet Customers upon arrival
Co-ordinate with all departments for overall appearance and maintance of grounds
Attention to detail to handle last minute changes quickly
Supervise staff to ensure adequate and consistent levels of service
Consistent check of Banquet food and beverage quality to ensure that services meet customer specifications
Guest hostess and greeter
Set up buffets including display and registration tables
Attendance and participation of weekly F & B meeting and department head meeting
Dealing with customer complaints
08/2001-05/2005
National Continental/Progressive Insurance Company
Landerbrook Corporate Center
5920 Landerbrook Drive
Mayfield Hts., Ohio 44124
Position: Commercial Underwriter I
Prepare technical written documentation on underwriting process, premium audits and minor premium disputes
Analyze the risk factor of applicants, reviewing applications and pointing out discrepancies
Communicate basic underwriting issues to insureds, producers and processors/CSRs
Provide direction and assistance to processors and customer services reps
Assist team members with daily questions, problems and complaints and research of underwriting issues
Perform risk evaluations, determining need for premium audits/inspections, premium disputes, underwriting applications/quotes, loss runs, D&B reports, CAB reports, financial statements, cost of hire exposures,, bills of lading, financial audit, and experience rating
Acquire knowledge of underwriting guidelines, federal regulations and state statutes
01/1997-08/2001
National Continental/Progressive Insurance Company
300 North Commons Blvd.
Mayfield Village, Ohio 44143
Position: Assistant Underwriter
Handled telephone inquiries from customers and coworkers
Monitor and respond to incoming communications
Participated in Focus Groups
Communicated results to Underwriting, Industry and Processing
Assisted and backed up coach (distribute, centralize, and process work)
Conducted Producer Project
Created, distributed, and analyzed daily tracking reports, calendars, logs and filings
Implemented programs for production and processing improvements
Interviewed applicants for processor
Assisted in new hire staff training and development
EDUCATION
Cornell University
Ithaca NY
Hospitality Management
Ursuline College
Lyndhurst, Ohio
BA degree in Business Management
Cuyahoga Community College
Highland Heights
Courses for BA degree in Business
Cuyahoga Community College
Highland Heights
Associate of Applied Business Degree in
Office Administration/Administrative Asst.
Charles F. Brush High School
South Euclid, Ohio
Grades 11 and 12
American Community Schools of Athens, Greece
Athens, Greece
Grades 9 and 10
SPECIAL SKILLS AND TRAINING
Microsoft Word, Outlook, Power Point, Excel, Caterease Software, Social Tables
Bilingual (Greek)
Certificates:
CWP- Association of Bridal Consultants/ Certified Wedding Planner
Hospitality Management
References available upon request